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My Moon Hotel

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59 Cua Dong Hoan Kiem, Hanoi 10000 Vietnam
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Traveller (158)
Room & Suite (36)
Dining (14)

About

#120 of 1,287 hotels in Hanoi
Location
Cleanliness
Service
Value
My Moon Hotel's mission is to provide our guests with a both an unforgettable experience in Hanoi and a welcome warm enough to make them feel as if they've never left home, all with a unique touch different from large international luxury hotels. Our boutique hotel offers an authentic Vietnamese experience, with careful attention to details from our interior design, artwork, and decor, to the homemade fresh breakfast and personalized attention from our staff. The hotel is also perfectly located for discovering traditional Vietnamese restaurants, coffee shops, and bars, as well as attractive boutiques which line the neighborhood lanes around the hotel. My Moon Hotel is conveniently connected to all areas of the city and the city airports, thanks to its proximity to the Dong Xuan traditional market (300m) and to Hoan Kiem lake (1000m).
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Property amenities
Free High Speed Internet (WiFi)
Breakfast available
Children Activities (Kid / Family Friendly)
Airport transportation
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Wifi
Breakfast buffet
Complimentary tea
Complimentary welcome drink
Shuttle bus service
Taxi service
Concierge
Currency exchange
Non-smoking hotel
Doorperson
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Flatscreen TV
Safe
Telephone
Bottled water
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Vietnamese
475Reviews6Q+A31Room tips
Traveller rating
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Jerry M wrote a review Jun 2020
Da Nang, Vietnam1 contribution2 helpful votes
A good family in Hanoi owns and operates three hotels in the Hanoi, Hoan Kiem area: Hanoi Malo, Hanoi Prime Garden & Spa, and My Moon Hotel. The hotel ratings for these three hotels would be three stars and higher, respectively. Very convenient for travellers who have different accommodation needs I actually stayed in all three hotels over a ten day period, and I was generously upgraded even though I did not request this extra service. On a personal note, I was dealing with rental agents in Hanoi during my ten day stay at the hotels. After a few days with rental agents, I was about to leave Hanoi, but the staff at all three hotels calmed me down and did their best to keep me positive. Today, I move into a nice apartment - that was not secured by a rental agent. My Moon hotel has two apartment suites, and the hotel's travel agent is top quality. So, a big thank you to James Doan, manager (all three hotels), Rosa, travel agent (all three hotels), and Lisa ( receptionist at My Moon hotel). If you should have any problems, not matter how minor, simply contact James Doan.
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Date of stay: May 2020
Location
Cleanliness
Service
Room Tip: Three hotels, take your pick.
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2 Helpful votes
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Martin A. Kelly wrote a review Mar 2020
Bundaberg, Australia202 contributions65 helpful votes
We found the Hotel on Hotels.Com. My Moon will be our Hanoi hotel of choice. Spacious room, good facilities. Great location easy walks to the Old Quarter etc. Whilst we initially thought the staff were eager to have you book tours via them, we found they listened to our needs and their suggestions were spot on and at great prices. All staff are very friendly and helpful.
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Date of stay: March 2020Trip type: Travelled as a couple
2 Helpful votes
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Trinity wrote a review Mar 2020
1 contribution2 helpful votes
The owner and staff went above and beyond for me; storing my luggage, ordering me a taxi, and just generally being very friendly. Additionally, the hotel is located in a very nice a central part of Hanoi with many coffee shops near by.
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Date of stay: March 2020Trip type: Travelled with friends
2 Helpful votes
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Mona_Suwan wrote a review Feb 2020
Alexandria, Virginia99 contributions62 helpful votes
At the facility, the front staff don't understand English very well, miscommunication is common. When they come to clean the bathroom, all my personal belongings were soaking wet that I had to throw away some of the personal items. The room was not soundproof, the banging of the doors from other rooms is intolerable. Breakfast choice was poor and the breakfast staff was rude to us. On the last day, we need to check out super early to the airport, the manager told us the night before that he would let us have early breakfast before leaving for the airport. My husband took his insulin that morning thinking we would have food. But as we approached the breakfast table, the staff was very rude to us as the breakfast hour is not yet started. We need to leave without having anything to eat and I need to rush to find something for my husband to prevent a hypoglycemic episode. However, the staff kindly assisted me with the tour reservation prior to my stay.
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Date of stay: December 2019
Location
Service
Sleep Quality
2 Helpful votes
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Rachelle wrote a review Dec 2019
2 contributions3 helpful votes
Location is good it is walking distance to everything. Room was clean, food was great with lots of choices, staff were great in accommodating us and our concerns especially Mr. Bob. We booked all our tour from them and they did not fail us. Everything from the first day to the last day were taken cared of especially our Sapa trip, we thought when we arrive in Sapa we have to do everything on our own but no, someone picked us up in the bus station brought us to hotel had buffet breakfast, after the trekking they provide a room for shower, they offered dinner with good choices of food and the staff in hotel accompanied us to bus station. Everything was great! Thanks Bob! From: R
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Date of stay: December 2019
Rooms
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Service
3 Helpful votes
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PRICE RANGE
US$19 - US$49 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
35
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Frequently Asked Questions about My Moon Hotel
Which popular attractions are close to My Moon Hotel?
Nearby attractions include Lang Toi - My Village by Lune Production (0.4 km), Bia Hoi (0.2 km), and The Craft House Street Train - Souvenir & Gift Shop (0.4 km).
What are some of the property amenities at My Moon Hotel?
Some of the more popular amenities offered include free wifi, airport transportation, and breakfast buffet.
Which room amenities are available at My Moon Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at My Moon Hotel?
Guests can enjoy breakfast, complimentary tea, and a free welcome drink during their stay.
What are some restaurants close to My Moon Hotel?
Conveniently located restaurants include Hong Hoai's Restaurant, Red Bean Trendy Restaurant, and Tung's Kitchen.
Does My Moon Hotel have an airport shuttle?
Yes, My Moon Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does My Moon Hotel have airport transportation?
Yes, My Moon Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is My Moon Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Hanoi.
Are any cleaning services offered at My Moon Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at My Moon Hotel?
The staff speaks multiple languages, including English and Vietnamese.
Are there any historical sites close to My Moon Hotel?
Many travellers enjoy visiting Temple of Literature & National University (1.3 km), Hoa Lo Prison (1.1 km), and Presidential Palace Historical Site (1.2 km).