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Melia BaVi Mountain Retreat

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Cote 600m, Ba Vi National Park, Hanoi Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
Hotel direct offer!Free Buggy Tour
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Traveller (391)
Room & Suite (84)
Dining (43)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Melia BaVi Mountain Retreat
Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#121 of 1,276 hotels in Hanoi
Location
Cleanliness
Service
Value
Travellers' Choice
The gem nestled in the ‘Lord of Mountains’ Welcome to the place where myth, history, nature and luxury harmonize! Nestled amidst Ba Vi Mountain range, along with the panoramic view of Northern Delta, Melia Ba Vi Mountain Retreat is the ideal getaway to relax and liven up your senses.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Wifi
Hot bath
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
24-hour security
Concierge
Non-smoking hotel
Doorperson
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Vietnamese
Hotel links
Special Price:Free Buggy Tour

Location

Full view
Contact
Cote 600m, Ba Vi National Park, Hanoi Vietnam
Name/address in local language
Getting there
Noibai Airport48 kmSee all flights
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273Reviews11Q+A17Room tips
Traveller rating
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Popular mentions
Gia Bao wrote a review Sep 2021
Vietnam84 contributions7 helpful votes
+1
We had 2 nights stay in at Melia Ba Vi and I have to say its an amazing stay. After 2 hours driving from Hanoi, along the road with wild sunflower lead us to the 600 meters high of Ba Vi Park, where we found the Melia Ba Vi located. The atmosphere was changed to make us feel so relaxing, fresh air, bird sings and coloured forest flower... The first surprised that Melia BaVi team upgraded us to Premium room, thanks to your nice fruit bowl set up and the handwriting welcome card 😀 . The warm air and lavender aroma when we entered the room also helping us release the tired of driving too long way. 🥰🥰🥰 We enjoyed walking around and enjoy this wonderland place. Like in the forest, but also have touch of excellent landscape team. The complimentary buggy tour is the must try when staying at Melia Bavi, we immerse ourself into taking photo and, stood and watched silently the cloud, smog flying and ancient ruins since last century. The breakfast was extremely nice, we love the restaurant and outdoor terrace too. With the cool weather, the hot tea in the morning was really matched 😆. We tried some bread, pho, salad, and lots of hot drinks at breakfast. The vegetables and meat here so fresh with that good cooking skill, dont forget to try the Bavi yoghurt, which is made entirely from fresh milk here too. 2 nights pass really quick and we should say goodbye this place, but we definitely come back, for sure we will recomended to our friend. Thanks for the hospitality Melia Bavi team offered to us, and thanks for keep maintaining the beautiful nature resort.
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Date of stay: September 2021Trip type: Travelled with friends
Room Tip: Check weather forecast, better visit at sunny day
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Response from Room and GEX Manager, Guest Services / Front Office at Melia BaVi Mountain Retreat
Responded 2 weeks ago
Dear bonhao91, Greetings from our safe haven! Thank you for taking your precious time to tell us about your recent stay at our forrest home. Melia Bavi family and I are happy to read that we have created everlasting memories of your stay with us. At Melia Bavi Mountain Retreat, we strive for success as the whole team is involved. Our aim is to maintain a leading position in the luxury resort market and have a genuine desire to contribute positively to our surroundings and deliver a unique service culture that fits our adventurous sustainable brand. Every guest is part of the Melia Bavi family and we look forward to welcoming you back sometime. We look forward to welcoming you back sometime. Warmest regards, Nhung Ngo Guest Experience Executive
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Michelle D wrote a review Jun 2021
Hue, Vietnam8 contributions6 helpful votes
Hotel's Favourite
I had a lovely stay here and it was good to get out of the city for a 3 night trip. It was well worth it despite the important restrictions during the pandemic. Lovely green surroundings, and the staff are so friendly and eager to help. Reduced services such as restaurant etc but the excellent room service made up for that. If anything was not as it should be, they were quick to respond and sort it out (my card stopped working as one example). Great shuttle bus tours of the ruins that surround. Cute little farm near the lake. Lots to do and see. Lots of little walking trails and gorgeous gardens! The swimming pool is still open at this time. Nhung on reception was very attentive and helpful. So pleased I went there!
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Date of stay: June 2021
Rooms
Cleanliness
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Response from Room and GEX Manager, Guest Services / Front Office at Melia BaVi Mountain Retreat
Responded 12 Jun 2021
Dear Michelle D, Greetings from our safe haven! Thank you for taking the time to tell us about your recent stay at our forrest home.Thank you so much for your compliments on our shuttle bus tours, the room service and "gorgeous gardens". We strive for perfection and loving kindness by our staff and offer a place of peace and gentleness where mind, body and soul are restored. We look forward to welcoming you back with our Senses Restaurant opening, a spectacular spot to indulge your senses and enjoy our cuisine. Until then, stay safe, be well. Nhung Ngo Guest Experience Executive.
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meanderingcailin wrote a review Jul 2021
Hanoi, Vietnam27 contributions20 helpful votes
Beautiful setting and resort, but not very family- or child-friendly and the service was very poor for the prices charged. We booked three villas with shared private pool to ensure maximum safety and distance from other guests given the increasing Covid cases in Vietnam at that time. We wanted to escape hot and humid Hanoi for a weekend, and enjoy the beautiful scenery at Ba Vi (which is well worth visiting). The cost for the weekend was very high and we expected 5-star service in return. The restaurant staff were clearly untrained and despite very few guests, we had long waits for meals, received our dishes cold, and had to pour our own wine (which I wouldn’t mind but the wait staff kept it away from the table each time, presumably as they were supposed to pour it!) For the first time ever, despite staying in many luxury hotels, we were also charged for the Nespresso pods provided in the rooms. Incredible. Any requests received a flat no. For example, we asked if a small outside table could be placed outside our villas for our 4-year old to draw and play on - as outdoors furniture is very limited, strangely, and we did not feel comfortable being around others at the main pool in the Covid context. At every other 5-star resort that we have stayed at in Vietnam, staff go out of their way to ensure our comfort, yet at the Melia BaVi we were repeatedly told it wasn’t possible. With no explanation. Disappointing service, untrained and unhelpful staff and overall a 2-star experience for 5-star prices. We won’t visit again.
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Date of stay: April 2021Trip type: Travelled with family
Room Tip: Don’t go with small children
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Response from Room and GEX Manager, Guest Services / Front Office at Melia BaVi Mountain Retreat
Responded 28 Jul 2021
Dear meanderingcailin, Thank you for your recent stay and as always we truly appreciate your comments and feedback, this helps us to maintain our high standards and ensure we not only meet but continue to exceed all guest expectations. We are deeply sorry that we fell short of meeting your expectations, I hope you will give us a second chance in the not-so-distant future to experience what we are really capable of providing. Please connect directly with me directly at gex.officer@meliabavimountain.com if you plan to visit us again I will assist you and take care of your concerns if you plan to visit us again. I look forward to welcoming you back at the beautiful Melia Bavi. Wishing you and your family good health during this difficult times. Thank you and best regards, Nhung Ngo Guest Experience Executive
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clyoon wrote a review Jun 2021
4 contributions
It is great experience you staying at this beautiful and fresh environment, away from city noise, air and hot weather. You can see tons of stars in the clean sky at night, smell of the grass. Highly recommend!
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Room and GEX Manager, Guest Services / Front Office at Melia BaVi Mountain Retreat
Responded 30 Jun 2021
Dear Clyoon, Greetings from your Forrest home, thank you for your lovely review after your recent stay with us at Melia Bavi Mountain Retreat. Indeed, our retreat is a perfect place to take a break and getaway from the hustle and bustle of the city, where you can indulge your senses and enjoy our nature. The protection and responsible management of our natural assets is imperative to us and I'm happy that you managed to enjoy some of it while in residence. We look forward to welcoming you back sometime. All the best, Nhung Ngo Guest Experience Executive.
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Hiếu Đ wrote a review May 2021
1 contribution
The whole experience is amazing. The room structure is connected with eco friendly in every single details. We love the bathtub with the forest view, extremly relaxing and peace. Even the location is in the high real jungle but the hotel is very well maintain. The staff are very friendly and helpful during our stay. On the last day, we fall in love with the infinity pool. Definitly will come back on summer.
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Date of stay: April 2021Trip type: Travelled with friends
Room Tip: Need to prepare personal items due to no convience store nearby.
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Response from Room and GEX Manager, Guest Services / Front Office at Melia BaVi Mountain Retreat
Responded 24 May 2021
Dear Navigator713671, Greetings from our safe haven! Thank you for taking your precious time to tell us about your recent stay at our forrest home. Melia Bavi family and I are happy to read that we have created everlasting memories of your stay with us. At Melia Bavi Mountain Retreat, we strive for success as the whole team is involved. Our aim is to maintain a leading position in the luxury resort market and have a genuine desire to contribute positively to our surroundings and deliver a unique service culture that fits our adventurous sustainable brand. Every guest is part of the Melia Bavi family and we look forward to welcoming you back sometime. We look forward to welcoming you back sometime. Warmest regards, Nhung Ngo Guest Experience Executive
Read more
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PRICE RANGE
US$121 - US$377 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
47
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Frequently Asked Questions about Melia BaVi Mountain Retreat
Which popular attractions are close to Melia BaVi Mountain Retreat?
Nearby attractions include Ba Vi National Park (4.9 km).
What are some of the property amenities at Melia BaVi Mountain Retreat?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Melia BaVi Mountain Retreat?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia BaVi Mountain Retreat?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Melia BaVi Mountain Retreat?
Yes, free parking is available to guests.
Are there opportunities to exercise at Melia BaVi Mountain Retreat?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Melia BaVi Mountain Retreat have an airport shuttle?
Yes, Melia BaVi Mountain Retreat offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia BaVi Mountain Retreat?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia BaVi Mountain Retreat offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Melia BaVi Mountain Retreat?
Many travellers enjoy visiting Duong Lam Ancient Village (14.1 km).
Does Melia BaVi Mountain Retreat have any great views?
Yes, guests often enjoy the mountain view available here.