JM Marvel Hotel & Spa

JM Marvel Hotel & Spa

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Avg. S$87 /night, 2/19 - 2/20
S$146
per night
S$117
per night
S$87
per night

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About

#5 of 970 hotels in Hanoi
5.0 of 5 bubbles
Location
4.9 of 5 bubbles
Rooms
4.9 of 5 bubbles
Value
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Service
4.9 of 5 bubbles
Sleep Quality
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Located in the heart of Hanoi Old Quarter. The most hustle and bustle city, JM Marvel Hotel Hanoi shines as sparkling diamond by professional style and excellent service. As a heaven of relaxation, JM Marvel will definitely bring you the best time ever. Timeless yet contemporary, classic yet cutting-edge, the elegant mixture of luxury and comfort makes JM Marvel become the most outstanding four star hotel that catches the eyes of any traveller. This brand new building containing 45 Rooms & Suites which are embodies classic and charm designed, romantic style and well-equipped facilities. Many rooms with Large Window, City View, or Balcony will bring customers enjoyable and pleasant staying. At our the Hotel. Located on the 8th floor, the Viet Restaurant offers a spectacular view of the city. Exploring the Vietnamese culture through the culinary journey will be an exceptional experience when visiting our millenium capital. Enjoy the open-air rooftop and the 360 degree views where the clouds is within your reach. Vibrant yet mellow, Cloud Skybar is the ideal place for sundowners to enjoy the unblemished sunset before gazing at the sparkling night’s sky. Get your mind off the husle and bustle city out there with a cocktail in your hand and have your soul soar above the clouds. Considered as a tranquil oasis where you can discover your inner world of peace and healing, JM Massage and Nourishment is a place of serenity where you can entrust your body and soul with our therapies. Let senses are awakened through therapeutic spa treatments and get to the first step on this journey to health by learning how to relax.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Sauna
Free breakfast
Bicycle tours
Walking tours
Children's television networks
Highchairs available
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Outdoor dining area
Special diet menus
Rooftop bar
Airport transportation
Shuttle bus service
Car hire
Taxi service
Spa
Body wrap
Couples massage
Foot massage
Full body massage
Hand massage
Head massage
Massage
Massage chair
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Private balcony
Room service
Safe
Sofa
Telephone
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Trendy
Romantic
Languages Spoken
English, Vietnamese
Hotel links

Location

16 Hang Da Street Hoan Kiem District, Hanoi 100000 Vietnam
Name/address in local language
5.0
5.0 of 5 bubbles2,587 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Nestled in Hanoi's Old Quarter, JM Marvel Hotel & Spa garners praise for its tranquil, well-appointed rooms that guests find to be an oasis of cleanliness and modern comforts. Visitors are consistently charmed by the hotel's stylish atmosphere and thoughtful touches, which create a memorable ambiance. The staff's professionalism and warm attentiveness receive high marks, greatly enriching the guest experience. Reviewers also highlight the hotel's superb location, which offers easy access to local attractions. With its compelling combination of value, cleanliness, and amenities, this hotel is a standout for many travelers.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch

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Traveller rating
  • 2,548
  • 32
  • 7
  • 1
  • 0
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Detailed Reviews
Veenu K wrote a review Dec 2024
5.0 of 5 bubbles
Had a wonderful stay at JM Marvel! The staff were incredibly welcoming, attentive, and went above and beyond to ensure every aspect of our visit was perfect. Rooms were spotless and beautifully designed, while the location offered convenient access to nearby attractions. Would highly recommend this hotel to anyone looking for exceptional hospitality and a memorable experience.
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Date of stay: December 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph S wrote a review Sept 2024
Perth, Australia
Hotel's Favourite
5.0 of 5 bubbles
The staff are the friendliest, most helpful and caring people. Special thanks to Jayce and Peter for looking after us and booking is tours outside the city. The location is perfect for exploring the Old Quarter, the rooms are beautiful, and the restaurant, bar and spa are amazing.
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Date of stay: September 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Grab a lychee martini at the bar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JM Marvel Hotel Hanoi, Chủ sở hữu at JM Marvel Hotel & Spa
Responded 27 Sept 2024
Dear Mr./Ms. JoeyFlow, Thank you for sharing your positive experience at JM Marvel Hotel. Your feedback means the world to us and motivates our team to keep up the good work. We can't wait to have the opportunity to welcome you back for another memorable stay. Warm regards, Martin Tran/Mr. General Manager.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Travelzzz1234 wrote a review Aug 2024
York, United Kingdom
5.0 of 5 bubbles
Our stay at the JM Marvel hotel was perfect in every single way possible. From start to finish everything was special and the hard work and dedication from all staff made it one of the best hotel stays we’ve ever had. Breakfast was tasty and freshly cooked on request. There was a good range and it was a lovely setting. We ate at the restaurant and the food was both delicious and reasonably priced. The staff at reception, Chase and Ming, were very helpful in giving us tips for exploring the city. The bell boy always opened the door when entering and leaving the hotel and the cleaning team worked really hard to make the rooms spotless each day. A very special thanks to Peter who was incredibly welcoming when we first checked in and went above and beyond to make sure we had the perfect stay to celebrate our anniversary. I would recommend this hotel to anybody and really hope to visit again in the future.
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JM Marvel Hotel Hanoi, Chủ sở hữu at JM Marvel Hotel & Spa
Responded 23 Aug 2024
Dear Mr./Ms. Travelzzz1234, We are deeply moved by your kind review. It’s great to know that you had a wonderful experience with us. Your feedback is a significant motivation for our team. We can’t wait to welcome you back to JM Marvel Hotel. Warm regards, Martin Tran/Mr. General Manager.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gutchiemailbox wrote a review Mar 2024
Redwood City, California
4.0 of 5 bubbles
First the positives: beautiful period architecture, gorgeous large balcony from which to enjoy Hanoi city views (if you have such a room).

Next some things that were weird:

The hotel gives each room two 350 mL single use plastic water bottles per day.

On one evening, I called asking for more water. The staff person gave me a really hard time telling me several times that I had gotten my water for the day already and that was it. She then suggested she could send someone up with tap water stating it was extremely clean and was drinkable (maybe, but not consistent with health authority recommendations). Ultimately, someone came up with 2 bottles of water after I suggested that they could skip my water for the next day. Then everyday after that the hotel staff made a point of telling me that my room would be supplied with water that day - and it was.

First, of all, why use wasteful puny sized single use plastic water bottles rather than glass refillable ones or offer a water fountain or jug at breakfast of drinking water so everyone can fill their personal bottles? These solutions would be cheaper than branded tiny water bottles - with these options in place maybe no one would panic if a guest asked for more water!

The second weird thing: When I could not get heat turned on in my room, I was told that it was “too hot” with the heat and that turning on the heat would cause skin drying so the hotel had disabled the heat option centrally for everyone. So even if I was cold and unconcerned about skin moisture, I did not have the option of heat.

I opted not to have dinner at the hotel restaurant because the breakfast was so uninspiring.
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
Ann R wrote a review Sept 2024
5.0 of 5 bubbles
Excellent hotel in the heart of Hanoi (in the Old Quarter).
A delicious breakfast for all tastes, you can order both European dishes and Asian dishes.
The restaurant has delicious food, good service, prices are half the price of the coastal resort hotels in Kamrani.
It's a nice spa, my wife and I enjoyed the foot massage.
Room was clean, room was cleaned every day.
The water in the room is a little 0.33 litres per person per night, but close by 100 meters a 24-hour shop where everything is, in principle.
The main value of this hotel is the staff. First-timer I've seen such sympathetic managers (Peter, thank you for your support!)). The guys are really trying to help you settle in Hanoi, and make your stay as comfortable as possible. Especially importantly, they're not trying to rip you off! We were offered an early morning airport transfer at a price lower than the Grab app.
Anyway, we really liked the hotel!
I recommend it, absolutely!
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Automatically translated
Date of stay: September 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dwain F wrote a review Oct 2024
+1
5.0 of 5 bubbles
Our family stayed at the JM Marvel, 2 adults and 2 kids for 4 nights and we loved our stay here! The staff are very friendly and helpful, especially Thom who looked after us during our stay here. The breakfast and dinner at the restaurant was always fresh and delicious. The rooms and hotel in general is very clean and had a nice vibe. Me and my wife both had a massage here in the spa treatment rooms and both enjoyed our massage treatments. The location is also great in the old quarters being nice and central you can walk to a lot of places like train street or get a cheap grab anywhere.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JM Marvel Hotel Hanoi, Chủ sở hữu at JM Marvel Hotel & Spa
Responded 7 Nov 2024
Dear Mr./Ms. 246dwainf, We are delighted to hear that you enjoyed your recent stay at JM Marvel Hotel. Your positive review is a reflection of the commitment of our team members to providing excellent service to our guests. We sincerely appreciate your kind words and look forward to the pleasure of welcoming you back for another exceptional experience. Warm regards, Martin Tran/Mr. General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kaito t wrote a review Oct 2024
5.0 of 5 bubbles
The hotel rooms were naturally full of cleanliness, with a variety of amenities, and they were very kind to us, especially those of us who do not understand the language. He also gave me advice on how to enjoy the trip and recommended something called Buncha, which is the soul food of Hanoi, Vietnam. This was so delicious. In addition, they left their luggage for us on the last day's Flights, so we had a fulfilling day despite being on the last day. I felt that Japanese people should use the hotel here. The food is also exceptionally delicious! Also, I will definitely visit here next time. The hotel worker who was in charge of me was named Mr. Jace, and he is a very nice person.
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Automatically translated
Date of stay: October 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: 個人的な要望があれば遠慮せず伝えた方がいいです!些細なことでもかなりホテルマンの方々は力になってくれるでしょう。
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Erin A wrote a review 8 Feb
5.0 of 5 bubbles
The service here is top notch, with a personal assistant attached to us, 24/7 ready to answer any questions and giving us reccommendations everyday. The room is exactly as the picture, with the most comfortable bed, when we said it was quite cold, they even offered to layer another blanket for us. The morning breakfast is also very versatile, with many options to choose from, and the staff were always kind and friendly whenever leaving or returning to the hotel. Last but not least, the location is veryy useful and perfect, especially for 1st time hanoi vistors, with walking distance to every tourist attraction you can think of when visting hanoi!
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Date of stay: February 2025
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kaz13travels wrote a review Dec 2023
Singapore, Singapore
5.0 of 5 bubbles
Pleasant hotel with very good friendly service . Hotel front desk staff Mr Peter Nguyen was helpful and informative. And Ms Thom Nguyen was so forthcoming with wonderful suggestions - we took her recommendation for lunch and had a delicious Bun Bo Nam No meal

The room was spacious and clean with plenty of power sockets for all of us to charge our digital devices The only thing I wasn’t fond of was I thought the hair conditioner didn’t smell right but it’s not a big deal - I just didn’t use it

Good location in the old quarter too. And the restaurant on the 8th floor where you have breakfast has a lovely view of the city.
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Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JM Marvel Hotel Hanoi, Chủ sở hữu at JM Marvel Hotel & Spa
Responded 20 Dec 2023
Dear Mr./Ms. Kaz13travels, It means the world to us that you had a great experience at JM Marvel Hotel. Thank you for your thoughtful review, and we eagerly anticipate the pleasure of welcoming you back. Warm regards, Martin Tran/Mr. General Manager.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luke Q wrote a review May 2024
5.0 of 5 bubbles
We had an amazing time at this hotel
We landed early around 8 am and arrived to hotel at 9 am and they let us check in early with no issue. They were eager to help with everything from tours, and local recommendations. The restaurant staff made every dining experience a great one, they even let us do breakfast early multiple times because of our excursions.
Our room we used was the JM balcony suite and it was extremely comfortable, the air conditioning worked very well, the water pressure in the shower was very strong and very good.
Read more
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: If you are looking for something to do, ask the staff they know a lot of different activities in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JM Marvel Hotel Hanoi, Chủ sở hữu at JM Marvel Hotel & Spa
Responded 25 May 2024
Dear Mr./Ms. 160lukeq, We're absolutely thrilled to receive your positive review of JM Marvel Hotel! It's wonderful to know that our team's hard work and dedication to providing outstanding service made your stay memorable. Your feedback motivates us to continue exceeding our guests' expectations, and we can't wait to have you back for another fantastic stay! Warm regards, Martin Tran/Mr. General Manager.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Gustavo F
Yes, there is an elevator to the guest rooms. Not to the rooftop. You have to use the stairway (1 floor) from the last guest rooms floor to get to the rooftop
Sarah Sonya asked a question Jan 2020
Johns Island, South Carolina
Do you offer free airport pick up?
Answer from Mari
It's not free. I booked a round trip transfer once at the airport with TASECO Airs services. It was 400,000vnd roundtrip (approx 18USD). A comfy SUV and friendly drivers. We communicated best through google translate as my Vietnamese is not very strong ;) I communicated with the coordinator of transport through whatsapp in English when I wanted to change my pick up time and location. Have fun!
devna v asked a question Oct 2019
bombay
Does the hotel have a pool?
Answer from camuche123
Brussels, Belgium
Nonthey dont have
Answer from Jeff S
Boca Raton, Florida
Yes you can get two queen beds in one room, but the balconies are too small to accommodate table and chairs.
Frank A wrote a tip 16 Feb
5.0 of 5 bubbles
"Book your tours with the Hotel"
Read full review
Iver E wrote a tip 13 Feb
5.0 of 5 bubbles
"If in doubt ask a worker and they will help you with anything you need. Whether it be travel guidance or something with your room. "
Read full review
Cassie W wrote a tip 10 Feb
Pleasant Hill, California
5.0 of 5 bubbles
"Many places to exchange money nearby. Shops and food at every street and corner. Easy to order a “grab” cab. Restaurant on site is yummy!"
Read full review
Lyn G wrote a tip 10 Feb
5.0 of 5 bubbles
"Make sure to have a phone map app. Know where the currency exchange stores are as well as bank ATMs. ATMs run out of cash, especially on the weekends. "
Read full review
Jen C wrote a tip 9 Feb
5.0 of 5 bubbles
"Don’t be too worried about the rooms without windows. It’s actually very quiet and it’s not difficult to pop out to see the weather."
Read full review
Not the right property for you?
There are more places to choose from in the Hanoi area.
PRICE RANGE
S$85 - S$165 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
45
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JM MARVEL HOTEL & SPA | UPDATED 2025 Reviews, Price Comparison and 2,260 Photos (Hanoi, Vietnam) - Tripadvisor

Frequently Asked Questions about JM Marvel Hotel & Spa
Which popular attractions are close to JM Marvel Hotel & Spa?
Nearby attractions include An Handmade - H’Mong Hemp Fabric (0.2 km), MasterTan (0.3 km), and Mountain's Color Shop (0.2 km).
What are some of the property amenities at JM Marvel Hotel & Spa?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at JM Marvel Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JM Marvel Hotel & Spa?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at JM Marvel Hotel & Spa?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to JM Marvel Hotel & Spa?
Conveniently located restaurants include Ding Doong Restaurant, Puku Cafe and Sports Bar, and Botan Bar & Dine.
Are there opportunities to exercise at JM Marvel Hotel & Spa?
Yes, guests have access to a sauna during their stay.
Does JM Marvel Hotel & Spa have airport transportation?
Yes, JM Marvel Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is JM Marvel Hotel & Spa located near the city centre?
Yes, it is 0.4 km away from the centre of Hanoi.
Are any cleaning services offered at JM Marvel Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at JM Marvel Hotel & Spa?
The staff speaks multiple languages, including English and Vietnamese.
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