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Madam Moon Guesthouse

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283 Reviews from our TripAdvisor Community

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Showing 227: English reviews
Reviewed 1 week ago via mobile

The location of this hotel is great, large rooms, comfy beds and great staff! Would stay again when I pass through...the lady on reception was really helpful and ordered us a cab at the last minute...

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Thank Sarah M
Metro Manila, Philippines
Reviewed 1 week ago via mobile

Stayed here for four nights with my two children. Reasonably priced and comes with buffet breakfast at a cafe across the street. There's a 24/7 convenience store right in front of it. Very accessible to shopping, food, bars, tour operators, and just a five-minute walk to Hoan Kiem Lake. Staff were very helpful and accommodating to our needs. Our room...

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Thank Maria R
London, United Kingdom
Reviewed 3 weeks ago

I booked two nights here initially but enjoyed staying there so much that I then booked another two nights for later on in my trip. The hotel is in a great location in the old quarter and you can walk to all the main points of interest without difficulty. Rooms were clean, beautifully decorated and the showers are hot and...

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Thank SalouW
Calgary
Reviewed 5 December 2016

We were initially quite satisfied with Madame Moon - clean rooms, hot water, good air conditioner, Wi-Fi, breakfast buffet included across the street. They were accommodating to be used as a pick up / drop off location for tours and allowed us to use their shower after check-out for $5 USD. Everything seemed okay until we inquired about staying an...

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Thank CalgTravels
Reviewed 26 November 2016 via mobile

First time for us in Vietnam. We booked this hotel from home. They picked us up from the airport in hanoi. The rooms are clean and the Staff is very friendly and helpful. We meet Arsen (from the staff) there and he booked us a great Tour to halong Bay. He helped us also to go to sapa by night...

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Thank meike123456
Birmingham, United Kingdom
Reviewed 14 November 2016 via mobile

We booked for 6 nights at Madam Moon and the first 4 nights were great. Fast wifi, good air-con, central location, friendly staff, free breakfast and a large spacious room with a big window to the street. On our 5th day the receptionist told us they were painting the rooms and needed to move us to a sister hotel down...

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Thank Carriemybags
Gothenburg, Sweden
Reviewed 31 October 2016 via mobile

+ The location is great + Staff are friendly and helpful with whatever you need help with. + The rooms are clean and quite big. + breakfast + Price There are no negatives about this hotel. We stayed here two times in two different rooms - both where great. If you want to stay in Hanoi with access to shopping,...

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Thank jagalex1
Reviewed 24 October 2016 via mobile

We had a very pleasant stay in Hanoi thanks to Madame Moon guesthouse. Our host Nathalie has been always available to inform you about the city and make our trip in Hanoi very pleasant. The room was clean and convenient. We've also booked tours with this Hotel (Sapa, Halong bay and Ninh Binh) at a very attractive price. It was...

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Thank Benjamin M
Reviewed 7 October 2016 via mobile

We spent 4 nights here - it's a great location, right near the Lake, and heaps of good restaurants. All the staff were great - especially Thuy who was so friendly and helpful with anything we needed. They let us have a shower when we got back from Sapa at 5am, so appreciated. The reason it only gets 4/5 is...

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Thank McKinley V
Perth, Australia
Reviewed 26 September 2016

I spent almost a week there, coming and going to other destinations. It's location is brilliant, the staff were fantastic (especially Linh, she really understands customer service). The breakfasts were great and lots of tips about local cafes, restaurants, shopping etc. if you want Hanoi central this is the place! It's budget to meduim pric but the service you get...

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2Thank Gerard2016007

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Free Parking
  • Restaurant
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Welcome to Madam Moon's Guesthouses! Madam Moon Guesthouse is located on 17 Hang Hanh Str, with the best location in the center of Hanoi old quarter, the guesthouses are almost in one minutes walking to Hoan Kiem Lake, so you can find everything in a short walking distance such as shopping center, Dong Xuan market, Thang Long Water Puppet Theater, the Night-market,city view cafe and thousand of restaurants. GUESTHOUSE ROOM FEATURE: + Aircondition 2-ways (Hot & Cold) + Free Wi-fi in the room and at the lobby of the hotel + Private computer and printer is for free of charge at the lobby + Fan with remote control + Led Tivi LCD 32-inches with cable + Fridge + Private Bathroom + Hot Shower + Free and very strong Wi-fi for internet access in the room + Buffet breakfast included (6:30am - 9:30am) + Tours desk for free information / We are also the travel companies organized tours with the best quality and cheapest prices guaranteed (Tour-information) + Free luggage storage + 24-hours Reception + Free Motorbike/Bicycle Parking + Free local phone if less than 3-minutes + Safety Box + No lock out or Curfew + soft beds + Towels/Soaps/ Shampoo + City map + Hair dryer + Goverment tax included + Currrency exchange + A front desk opened and staffed 24/7 + Daily housekeeping Thank you very much for your time reading about us, we are loooking forward to welcoming your lovely time in our guesthouse! ... more   less 

Additional Information about Madam Moon Guesthouse

Address: 17 Hang Hanh Str, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $31 - $56 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Madam Moon Guesthouse 3*
Number of rooms: 9
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Also Known As:
Madam Moon Guesthouse Hotel Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Madam Moon Guesthouse staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No lift in no 2, but i am fit so no issues. Issues for older people or bad legs. Top room has view of lake.”
 of 5 bubbles Gerard2016007, 26 Sep 2016 | Read review
“We liked our upper-level room, but be aware there are no elevators, so those averse to climbing should request lower rooms.”
 of 5 bubbles LoriS568, 28 Aug 2016 | Read review
“Not all rooms have a separate shower.”
 of 5 bubbles robclairenic, 15 Apr 2016 | Read review
“Get a room close to the ground floor”
 of 5 bubbles chefjoey52, 6 Jan 2016 | Read review
“Stairs are steep (but staff help with luggage) so the lower the better.”
 of 5 bubbles RichardC610, 29 Dec 2015 | Read review
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