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Mercure Hanoi La Gare Hotel

#93 of 578 Hotels in Hanoi
Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
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Mercure Hanoi La Gare Hotel
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866 Reviews from our TripAdvisor Community

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Showing 572: English reviews
Singapore, Singapore
Reviewed 3 weeks ago

Gotta praise Mo, the manager for the patience and understaning in helping us resolve one of our issues we came across during our course of stay on the 25 Feb 17.. This issue arose because of the front desk staff's (a male staff) failure to understand what we had wanted from him and more of all was his failure to...

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Helpful?
Thank Lim R
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Lim R, Thank you very much for sharing your positive experience with us at Mercure Hanoi La Gare. I am glad to know that my Assistant Front Office Manager were able to impress you in such a memorable way! She really enjoys what she does each and every day! Thanks again for recognizing Mo, we will share your comments...

Singapore, Singapore
Reviewed 3 weeks ago

The hotel is very well located near the Hanoi train station. Also close to food and drink outlets. The staff are very friendly and helpful with all our queries and offered suggestions when necessary. There were 5 of us and the staff were quick to help us to secure a large taxi to ferry us around.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank JudeAvidTraveller
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Seahjude, Thanks so much your review of your recent stay at our Mercure Hanoi La Gare. Great to learn that you enjoyed the overall visit; from location, to our restaurant Brasserie Le Pavillon and the culinary delights from our kitchen and our engaging staff, all contributed to a great experience! Hope that we will have the opportunity to welcome...

London
Reviewed 4 weeks ago via mobile

Thanks to our travel agent we had a day rate room at this hotel between returning from Halong Bay and getting on a night train. I'm just a few hours I can tell you this seems well run (great reception experience) and the rooms are well furnished and comfortable. Akin to some 4star hotels in the UK of the cookie...

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Helpful?
Thank Chardle
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Chardle, Thank you for sharing your experience while staying at our Mercure Hanoi La Gare! It 's wonderful to know that you were impressed with our reception associates and the location of the hotel with being in the hotel for only a few hours. I am also glad to hear that you enjoyed the comfort of our guestrooms. As...

Bangkok, Thailand
Reviewed 15 February 2017

This is a very good option for short stays in Hanoi. This is a Hotel where you can get a good rates for Hanoi and everything seems right based on their category. Breakfast was good enough, then wifi connection also fine and service very good. Got a room in the back so no problem at all with noise and location...

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Helpful?
Thank Prayanak
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Prayanak, Thank you so much for the nice comments regarding your stay at our Mercure Hanoi La Gare. I appreciate that you recognized the service we provide our guests, and that our breakfast was satisfying. We are proud to have located perfectly near all the major attractions of busy Hanoi as many of guests have shared. We have double...

Natal, RN
Reviewed 9 February 2017

The moment I arrived I was shocked because we were very tired, flying from Europe, and the incredible street noise spread all over the small and modest hotel reception. As my major concern is the noise, because I'm a very light sleeper, I have to say our room was very quiet. Facing the backside, and in the last (9th) floor,...

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Helpful?
Thank Pinkpanter2
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Pinkpanter2, Thank you for taking the time to share with us your experiences during your recent stay. I am glad to hear you have enjoyed your stay with us despite the initial concerns about the regular noises from the streets of Hanoi. As mentioned by you all our windows are equipped with double glazes and all our rooms rather...

Reviewed 1 February 2017 via mobile

Booked through accor. Room was good. The only disappointment i had was the breakfast. Basically i never had a choice, the best meal i can find is bread and butter and some fruits, no variety at all. Location is ok...quite abit of walk to find nearest decent restaurant. Overall i will rate as moderate

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Helpful?
1Thank Dharmavilasan B
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Dharmavi,lasan B, Thank you so much for sharing the experience you recently had at our Mercure Hanoi La Gare. It certainly seems like you enjoyed our rooms but at the same time I am sorry to hear that you did not enjoy your breakfast, I have shared your comment with our Executive Chef to ensure we have sufficient food...

Guwahati, India
Reviewed 28 January 2017

Expected the standard comfortable mercure standard. Got exactly that. The hotel is on a road intersection hence it is easy to access the Hanoi city from all sides. The Hanoi railway station is just across the road. The lake, Old Quarters, French Quarters are all 15 20 mins on foot. We were lucky to be there on the weekend and...

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Helpful?
Thank Joutishman
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Joutishman, Great to hear that your recent visit with our Mercure Hanoi La Gare was so satisfying! We are all very proud of the rooms appointment, location we have as well as well as our dedicated and engaging team! They surely make for an enjoyable experience in our Hotel. Glad you were able to visits many of the attractions...

Tokyo, Japan
Reviewed 28 January 2017 via mobile

Clean room and a very good breakfast. I loved the bread. I would really recommend this place, which is near the train station and easy to get a taxi to go anywhere. The only con is the heavy traffic around it and, depending on the room you get, the loud noise from the station. My coworker which got a room...

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Helpful?
1Thank kahiromijp
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Kahiromijp, How pleased I am to hear that your recent visit to our Mercure Hanoi La Gare was enjoyable. From the breakfast to the room and the hotel location thank you for sharing! Please be informed that we have double glazing in all our rooms and therefore there should be no noises at all. Thank you again very much...

Reviewed 19 January 2017 via mobile

This hotel was located within 15 minutes walk to Hoan Kiem Lake/old quarter so very convenient and gives you an opportunity to see the sights and sounds along the way. Avoid taking taxis into the city heart as you will get ripped off! Hotel was very clean and staff always had a smile on their face (they spoke good english)....

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Helpful?
Thank annachugh
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Annachugh, What a great review you have shared about your experience in our Mercure Hanoi La Gare! I appreciate your positive comments on our guestrooms and overall offerings in our Brasserie Le Pavillon restaurant. I have shared your compliments on the food offerings to our culinary team, which they appreciated greatly. I am also very happy to hear that...

Gold Coast
Reviewed 19 January 2017

The drive from the airport was long (welcome back to SE Asia) but insightful. This hotel is perfectly positioned near all the major attractions of busy Hanoi. Our room, whilst over-looking the main street, was quiet due to the double glazing, and very well appointed. The staff speak great English and are very forthcoming with their recommendations and assistance. They...

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Helpful?
Thank gregtrevGoldCoast
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear GregtrevGoldCoast, Thank you for sharing your experience with us at Mercure Hanoi La Gare! I am very pleased to see that our staff was able to engage with you in a helpful and friendly manner. As you found, our hotel provides a pleasant and comfortable environment for all travelers, and that we are located right in the heart of...

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently located in the heart of Hanoi, Mercure Hanoi La Gare is the emergence between the French Colonial architecture with modern interior design. Just 10min walk to the Old Quarter or the Temple of Literature and Hoan Kiem Lake. ... more   less 

Additional Information about Mercure Hanoi La Gare Hotel

Address: 94 Ly Thuong Kiet Street, Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $81 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hanoi La Gare Hotel 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Mercure Hanoi La Gare Hotel Hanoi
Hotel Style:
#30 Luxury Hotel in Hanoi
#44 Business Hotel in Hanoi
#44 Family Hotel in Hanoi
#49 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hanoi La Gare Hotel staff and other travellers.
2 questions
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Dallas, TX

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Questions? Get answers from Mercure Hanoi La Gare Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing street, high floor”
 of 5 bubbles nikitasgrishin, 3 Mar 2017 | Read review
“Lower floors are very noisy because room sound-proof is not good.”
 of 5 bubbles ANL325, 2 Mar 2017 | Read review
“Rooms at the back may be quiet than in front.”
 of 5 bubbles Prayanak, 15 Feb 2017 | Read review
“Rooms facing the back side are quiet, but can´t be next to elevator or you hear the machinery.”
 of 5 bubbles Pinkpanter2, 8 Feb 2017 | Read review
“We don't think it matters due to the double glazing on the windows”
 of 5 bubbles gregtrevGoldCoast, 18 Jan 2017 | Read review
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Prices are for 1 room, 2 adults
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