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    Sheraton Hanoi Hotel

    K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
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    Savings alert: 11% below average rate

    The price you found is 11% lower than this hotel's average rate of US$96/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$109
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    Traveller (670)
    Room & Suite (367)
    Dining (95)
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    Overview
    • Excellent46%
    • Very good38%
    • Average13%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “west lake” (159 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Shuttle Bus Service
    5.0 Star Hotel
    All hotel details
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (1,417)
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    1 - 5 of 1,117 reviews

    Reviewed 5 days ago via mobile

    Stayed only only one night but was very pleased with the room. Everyone was extremely nice and helpful. My room was not ready when I arrived so they offered me a free cocktail while I waited. The breakfast was good, lots of options and the...More

    Thank Patti L
    Response from tiennguyenngoc, Manager at Sheraton Hanoi HotelResponded 2 days ago

    Dear Patti L, We are delighted to know that you had an enjoyable stay with Sheraton Hanoi Hotel. As a culture of Sheraton, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly motivated us to keep up the good job....More

    Reviewed 5 days ago via mobile

    I have stayed at this hotel many times. It's been in Hanoi for a while but I can honestly say that any short comings on the facility and appearance are made up a 1000 times by the staff. Courteous, welcoming, friendly, attentive and best of...More

    Thank EazyGold
    Response from tiennguyenngoc, Manager at Sheraton Hanoi HotelResponded 2 days ago

    Dear EazyGold, It is fabulous to read your review. At Sheraton, guests feedbacks are appreciated and value for us to move forward and improve. I'll share your praise to Mr. Hoang and Mr. Binh. On behalf of the team, I would like to thank you...More

    Reviewed 1 week ago via mobile

    The hotel located near the lake, nice view. The hotel with good facilities, room is convenient. The stuff is supportive. They serving good breakfast with verity of Vietnamese and other Asian food. They have outside swimming pool and tennis court. One minus is price, coz...More

    Thank Oleg S
    Response from tiennguyenngoc, Manager at Sheraton Hanoi HotelResponded 2 days ago

    Dear Oleg S, We appreciate the time you spent to share your experience with us. Located away from the crowded streets of Hanoi city center, Sheraton instills a calm and tranquil ambience for our guests. Our associates are always available to provide the most personalized,...More

    Reviewed 1 week ago via mobile

    The best this is that it is close to all the places of interest (not walking distance but a quick 15 minute taxi ride) If you are looking at familiar quality standards and want to stay close then go for This hotel. Good breakfast spread,...More

    Thank Tarun M
    Response from tiennguyenngoc, Manager at Sheraton Hanoi HotelResponded 2 days ago

    Dear Tarun M, Thank you for taking your time to share your experience at our hotel. We are very happy to read your comments regarding to the breakfast and rooms. The hotel is located next to the West Lake and has great views of the...More

    Reviewed 1 week ago

    I stayed in this hotel just 1 night , because I am a platinum spg member , they upgrade me to a suite and was big and nice . The service and breackfast was ok and also the location , quite but not so far...More

    Thank Paoloxw
    Response from tiennguyenngoc, Manager at Sheraton Hanoi HotelResponded 2 days ago

    Dear Paoloxw, We are glad you enjoyed your stay with us and that the facilities and services met your expectations. Located by the West Lake, Sheraton Hanoi instills a sense of calmness and tranquility. As Platinum member, we would like to invite you to our...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$96 - US$287 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #26 Luxury Hotel in Hanoi
    • #31 Business Hotel in Hanoi
    • #34 Spa Hotel in Hanoi
    • #54 Romantic Hotel in Hanoi
    • #55 Family Hotel in Hanoi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 299
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Starwood APAC, Orbitz, Booking.com, Priceline, Ctrip TA, Expedia, TripOnline SA, Travelocity, Hotwire, HotelQuickly, Cancelon, Evoline ltd and getaroom.com so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Vietnam >
    • Hanoi
    Add Photo Photos
    Traveller (670)
    Room & Suite (367)
    Dining (95)
    Pool & Beach (42)
    Hotel & Grounds (447)
    Bathroom (43)
    Business Centre & Event Rooms (8)
    Family and Play Areas (4)
    Nearby
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    .36 km away
     
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    surfbreak
    20 July 2017|
    AnswerShow all 4 answers
    Response from tiennguyenngoc | Property representative |
    Dear surfbreak, Please be informed that we have 3 Premium suites with the terrace which located on 18th and 17th floor with panoramic view of the West Lake and the city. They call Presidential Suite and Ambassador suite... More
    1
    Vote
    Spencer230
    26 February 2017|
    AnswerShow all 7 answers
    Response from Lesterino | Reviewed this property |
    Don't know for sure but it was at least by 7am. I eventually chose to eat in main restaurant as the wait for food prep was shorter.
    1
    Vote
    simone s
    6 September 2016|
    AnswerShow all 3 answers
    Response from Aruna G | Reviewed this property |
    Sorry we did not check as the need was not required. But we will update next time when we post. .
    2
    Votes
    Room Tips
    "Get higher floor with view of the lake"
    Read review
    "Lake views are best"
    Read review
    "Rooms with the Lake View have a good view"
    Read review
    "A view of the lake is preferable."
    Read review
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