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Crowne Plaza West Hanoi

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#65 of 574 Hotels in Hanoi
Certificate of Excellence
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Crowne Plaza West Hanoi
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395 Reviews from our TripAdvisor Community

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Showing 302: English reviews
Madrid, Spain
Reviewed 2 days ago NEWvia mobile

The Crowne Plaza Hanoi goes above and beyond when it come to rooms cleanliness and service. The only downside is that it's a bit far from Ho Tây and the old quarter. I stayed for 5 nights and would stay longer if I could. Highly Recommend... I felt right at home here.

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Helpful?
Thank DMC2001
Taichung, Taiwan
Reviewed 2 weeks ago

clean space, nice counter, meals are very delicate and excellent equipment in this hotel. If they improved the sound insulation that would be wonderful. we could clearly heard the next door's talk at night.

Review collected in partnership with this hotel
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Helpful?
Thank Rosa S
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Rosa S', Thank you for spending time to write a review on Tripadvisor. We are pleased to receiving your nice review of our hotel, and your satisfaction with our services. We are working hard to improve our service and facilities to meet our customer’s requirement. We hope welcome you back in the future. Sincerely, Trang Doan, E-Commerce Executive

Hanoi, Vietnam
Reviewed 2 weeks ago via mobile

My family and I stayed at the Crowne Plaza Hanoi for New Year's. We had a fantastic stay at this hotel. We are platinum members so we also have use of the executive lounge. From the Time we pulled up in the driveway to the time we left the staff at the Crowne Plaza went over and beyond to provide...

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Helpful?
Thank Dennis R
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Dennis R', On behalf of Crowne Plaza West Hanoi, thank you for sharing your recent visit with us. Thank you for glowing comments in general and particularly your comments regarding our staff which makes us very proud to know they engaged with you during your visit. Thank you again for remembering and address their name one by one so...

台灣
Reviewed 3 weeks ago

Really great! The room is not only clean and simple, good landscape Because there is continued to live, the next day found that shoes are neatly arranged I feel very happy Bath tub is very comfortable The hotel receptionist is also very friendly The menu is varied and delicious The point is, ladies are very beautiful They are also willing...

Review collected in partnership with this hotel
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Helpful?
Thank 寒 禦
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear '寒 禦' Thank you for taking time to share your feedback with us. Your review with such kind words is very meaningful to us - it is our greatest encouragement for us to improve our services and keep on providing utter satisfaction to our guests in general! I truly hope that your future plans will bring you to us...

Newcastle upon Tyne, United Kingdom
Reviewed 4 weeks ago via mobile

This hotel is atleast 1 hour taxi ride From central Hanoi, and given that most tours are a further 3-4 hours (Halong bay etc.) from central Hanoi- this is highly inconvenient. None of tour operators will pick you up from hotel, so an extra 200,000 Dongs each way trip in addition.All good restaurants again based in centre. Breakfast does have...

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Helpful?
Thank talent75
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'talent75', Thank you for providing us your feedback for your recent visit at Crowne Plaza West Hanoi. It is clear that your experience is not what we want to hear from our guest and I truly sorry for that. We appreciate your comment about our breakfast and we take serious consideration and improve it for your future stays with...

Reviewed 4 weeks ago via mobile

Hotel was nice and modern with a killer breakfast buffet. Food from service was also delicious though a bit pricey. Only negative is it was far from everything, but taxis are cheap so one can make do.

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Helpful?
Thank Emmebee624
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Emmebee624', On behalf of Crowne Plaza West Hanoi, I really appreciate your time to write a feedback for us. I am so pleased to know that you enjoyed your stay with us. t's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. With all my best regards, Trang Doan,...

Reviewed 14 December 2016 via mobile

I was visiting Hanoi last week for conference and had decide to stay there for three days. I arrived late at 10pm and it was easy check in, even the reception give me Internet connection access which I didn't know that it wasn't included on my hotel booking by the travel agent. So I felt happy that he helped me...

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Helpful?
Thank Drtika78
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Drtika78', It is such a pleasure for us knowing that you have an enjoyable stay with us. At Crowne Plaza West Hanoi, our guests' comfortable and convenience are always our top priority, thus our passionate team constantly strive to provide top class service. Thank you very much for sharing your experience. We are looking forward to welcoming you again...

Bangkok, Thailand
Reviewed 13 December 2016 via mobile

We organized a 50-person meeting here and were very impressed with the welcome we received. The catering for coffee breaks and a gala dinner was outstanding. The rooms are quite comfortable and the housekeeping quiet amd efficient. I highly recommend this hotel.

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Helpful?
Thank Basha67
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Basha67', Thank you for giving us feedback for your recent conference at Crowne Plaza West Hanoi. Our hotel takes a great pride in Crowne Meeting team who prepares and supports customers from the very first phase. And we also have a dedicated banquet team the one assists you on-site with all their efforts. Once again, my deepest thanks for...

Mumbai (Bombay), India
Reviewed 10 December 2016

I stayed here for 12 days .Nice Hotel. Good Rooms and polite & helpful staff. Food was also good. Outside from main city ,but it is very peaceful as it is away from cities hustle and bustle. Overalll it is very good.

Review collected in partnership with this hotel
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Thank amodl2016
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'amodl2016', Thank you so much for your review of our hotel. I am more than happy to know that you enjoyed your stay with us. How wonderful to hear that our associates always be at your service whenever you need and show you their passion and commitment at work. Thank you also for sharing the food experienced and it...

Barcelona, Spain
Reviewed 6 December 2016 via mobile

good service, staff always friendly and helpful. well located for my business as close to my customers. western part of hanoi. very good gym, and well assorted buffet in the restaurant. i will use this hotel again..

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Helpful?
Thank Christen M
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear "Christen M", Thank you for providing us your feedback for your recent visit to our Crowne Plaza West Hanoi! I am so glad to know that you enjoyed your stay here with us and had unforgettable memories here - at Crowne Plaza West Hanoi. We are indeed very proud of our associates, enjoy what they do each day and...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 

Additional Information about Crowne Plaza West Hanoi

Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $153 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, Agoda and Travelocity so you can book your Crowne Plaza West Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi
Hotel Style:
#14 Luxury Hotel in Hanoi
#23 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#73 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza West Hanoi staff and other travellers.
6 questions
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Questions? Get answers from Crowne Plaza West Hanoi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view rooms gets plenty of natural light without direct sunlight”
 of 5 bubbles Aekthada, 24 Nov 2016 | Read review
“Room service not great.”
 of 5 bubbles doychin, 16 Sep 2016 | Read review
“If you're on a long trip, take a corner suite for the extra room. ”
 of 5 bubbles Global_MHA, 5 Sep 2016 | Read review
“All found satisfactory. ”
 of 5 bubbles 929vikasm, 29 Aug 2016 | Read review
“Club rooms not worth the extra money if you don't intend to visit the lounge throughout the day. Breakfast selection in club level is poor.”
 of 5 bubbles avidtraveller-jkt, 15 Aug 2016 | Read review
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