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Crowne Plaza West Hanoi

HotelQuicklyUS$121*
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#79 of 581 Hotels in Hanoi
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$121*
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Crowne Plaza West Hanoi
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427 Reviews from our TripAdvisor Community

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Showing 331: English reviews
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Madison, Alabama
Reviewed 2 days ago NEW

I have stayed at this hotel about 2 years ago, it was good then, but has now exceeded that rating. The staff are always trying to help and make you feel welcome. Theft went out of there way to support me on several occasions. Will be back....

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1Thank kevin687
HOTEL’S FAVOURITE REVIEW
Reviewed 13 April 2017

Throughout my 45 years plus professional career I have lodged at numerous hotels worldwide. However, this hotel staff is amazing, it's like a hot shower the moment one enters the lobby, in one word flabbergasted. The staff from the door to your room now their job of making your stay unforgettable. This starts of course at the top, bricks and...

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Helpful?
1Thank Peter T
About Hotel's Favourite Review
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear Peter T, It is absolutely delightful to hear such feedback from your experience staying in our Crowne Plaza West Hanoi. I would surely pass it to our team and please believe me when I said for our team, there is no better reward than knowing that our guests are satisfied with the services and facility offered at Crowne Plaza...

Reviewed 1 week ago NEW

Excellent service from the Front Desk Mgr Mr Nguyen Chi Viet who is polite, friendly and very helpful. Very competent and friendly concierge staff every time i am in the hotel to render their assistance. Great attitude from all the staff!

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Helpful?
Thank ndrchia
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear "ndrchia", We are pleased to hear such positive comments from you regarding your recent stay at Crowne Plaza West Hanoi. We will certainly deliver your words to our staff, as it sure serves as an inspiration for our hotel as a whole to continue to improve our service. Once again, thank you for your feedback and we would love...

Reviewed 1 week ago

It was clean, and it was near the Hanoi downtown and a hotel was good as a whole. It was kind, and the employees liked the food. I could not use an equipment all but if I can use in the impression wooden clapper next, it will be good as a whole.

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Thank MYUNGJONGKIM
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear "MYUNGJONGKIM", Thank you for sharing your experience staying at Crowne Plaza West Hanoi. We are happy to hear that you enjoyed your stay, and appreciate your feedback regarding our service. We will continue to improve our service to make your next stay with us a more convenient one. Thank you and best regards, Trang Doan, E-Commerce Executive.

Reviewed 1 week ago via mobile

Stayed between 7 and 19 May. Nice big rooms, excellent and efficient service especially restaurant staff. After a few days they address me by name and know my preferences, I was well-impressed. I dined at their main restaurant for a few nights and food was good, though hotel has to consider changing the menu. Used their laundry and airport transfer...

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Helpful?
Thank john w
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear "john w", We appreciate your feedback regarding your stay at Crowne Plaza West Hanoi. We will continue to improve our service in order to bring you an even better experience during your next stay with us. Once again, thank you for sharing and we look forward to seeing you soon! Thank you and best regards, Trang Doan, E-Commerce Executive.

Bangkok, Thailand
Reviewed 2 weeks ago

Hotel is great, people even better. Only distance is bit far from center of Hanoi. However, will stay here and always first choice. Food is also good, Pool looks nice but never use it. Message is incrediable.

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Thank pagornp
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear "pagornp", Thank you for your feedback regarding your recent stay at Crowne Plaza West Hanoi. We are pleased to hear that you will continue to support our hotel in the future and will do our best to better accommodate you during your next visits to Hanoi. Our location, given that is a decent distance away from the city center,...

Busan, South Korea
Reviewed 2 weeks ago

Excellent. All services are good enough to stay. See you at next time. I hope see you again and really happy to see updated services which you provide. Next time I will also want stay and hope see another updated services.

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Helpful?
Thank seakwonk
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear "seakwonk", Thank you for your positive feedback about your experience with Crowne Plaza West Hanoi. The compliments we get from you and other customers serve as an inspiration for us everyday, which allows us to continue to improve our service and strive for the best. We look forward to having you with us again soon. Thank you and best...

Reviewed 2 weeks ago

Room cleaning status was good. Staff was kind. But furniture was not good. Chair was dirty. The first of all my room was so noisy. Room was connected room, so I used to listen a talking of neighbors and TV sounds everyday. But I know that hotel booking is full. And I was annoyed changing room. I was feel good...

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Helpful?
Thank randyozzy77
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear "randyozzy77", Thank you for sharing your feedback regarding your stay at Crowne Plaza West Hanoi. We are sorry to hear that your experience was not truly an enjoyable one. Please rest assured that we are well aware of the incident and have informed our staff accordingly to work on the issue. We would be more than pleased to have...

Antarctica
Reviewed 2 weeks ago

Conveniently located for my business needs, while not at city center, getting to and from airport is easy. Most major landmarks can be reached in reasonable time (traffic permitting). Generously sized rooms and suites, while the very friendly and helpful staff makes every stay a pleasant one.

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Thank Erwin F
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Erwin F', Thank you for staying with us at the Crowne Plaza West Hanoi. We would also like to thank you for taking valuable time to fill in a TripAdvisor review. We are pleased to hear your positive comments about our staff and services. The hotel is not located in the center of Hanoi but it is situated in...

Dallas, Texas
Reviewed 2 weeks ago

We had too short a stay at this terrific hotel. Arrived quite late after a very long flight but enjoyed an easy drive with a driver we hired from the Crowne Plaza. Check-in was quick, friendly and easy. The room was very spacious, nice and quiet. The breakfast was amazing, so much to choose from Vietnamese (Pho was great) as...

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Helpful?
Thank lovetravel0828
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'lovetravel0828', Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review. All comments are valued and appreciated. We appreciate your comments about our staff and food. We will pass your comments to service team so that we can do our utmost to...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 

Additional Information about Crowne Plaza West Hanoi

Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $136 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Reservation Options:
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Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi
Hotel Style:
#20 Luxury Hotel in Hanoi
#29 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#72 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza West Hanoi staff and other travellers.
8 questions
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Questions? Get answers from Crowne Plaza West Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed at the top floor no noise at all...”
E1137VXpetert, 13 Apr 2017 | Read review
“Book executive lounge access”
lindadA9457WI, 14 Mar 2017 | Read review
“deluxe room ”
R9077YRalbertos, 27 Feb 2017 | Read review
“Pool view rooms gets plenty of natural light without direct sunlight”
Aekthada, 24 Nov 2016 | Read review
“Room service not great.”
doychin, 16 Sep 2016 | Read review
5 of 5
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US$121* /night
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Prices are for 1 room, 2 adults
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