We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hyatt Regency West Hanoi

Save
Share
36 Le Duc Tho Street, Hanoi 10000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
Expedia.com
Hotels.com
Travelocity
Orbitz.com
Priceline
ZenHotels.com
View all 10 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (261)
Room & Suite (86)
Dining (28)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
Updated 01/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Regency West Hanoi
Updated 01/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#149 of 1,287 hotels in Hanoi
Location
Cleanliness
Service
Value
Located in Nam Tu Liem district, Hanoi’s new business district, near major sporting and convention venues, Hyatt Regency West Hanoi offers a peaceful urban oasis with 519 modern rooms where business travelers and leisure guests can enjoy seamless and relaxing experiences. Hyatt Regency West Hanoi has undergone an extensive renovation throughout all guestrooms, public areas, event and meeting spaces, and culinary venues as well as a redesign of our tranquil landscaped garden, now featuring a waterfall. For guests looking to unwind after a busy day, the sky bar beckons with its relaxed atmosphere and spacious outdoor terrace, where guests can enjoy signature cocktails and panoramic city views. The hotel’s main restaurant, Market Café, offers a vibrant dining experience with its lively open kitchens and separate sections showcasing different types of local and international cuisine, from fresh seafood to Vietnamese fare. The expansive hotel lounge offers a relaxing spot for guests to connect and socialize, with an outdoor terrace overlooking Hanoi city and My Dinh National Stadium.
Read more
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Indoor play area for children
Airport transportation
Car park
Public wifi
Hot bath
Pool / beach towels
Swimming pool toys
Adult pool
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Kids pool
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Rooftop terrace
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Sun deck
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
Show more
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Minibar
Refrigerator
Stovetop
Electric kettle
Kitchenware
Radio
iPod docking station
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
English, Chinese, Japanese, Korean and 1 more

Location

Full view
39Car recommended
Grade: 39 out of 100
22Restaurantswithin 1 km
1Attractionwithin 1 km
612Reviews13Q+A71Room tips
Traveller rating
  • 354
  • 204
  • 32
  • 8
  • 15
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
buithithinh243 wrote a review Yesterday
1 contribution
It was a great quarantine-cation in Hyatt Regency West. Facilities and service beyond expectations. Staffs are well-trained, helpful and polite. Room is clean and spacious. Food is delicious and nutritious. They served us with various cuisines from Vietnam to Japanese, western food and Korean. The 3-day stay in hotel beyond the expectation. However, a day in residence apartment is a minus point. The water heater system was not able to support bathtubs and shower activities. I was freezing bcz of cold water, got out of the bathroom in the middle of my bath and called staffs to ask for help. The bathroom floor was slippery that my friend felt and hit his elbow hard. Aircon system also need improvement. It’s supper slow to adjust the room temperature comparing to the room in the hotel building. Wifi connection was slow and unstable at both hotel and residence apartment buildings.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Helpful
Share
annonymous001001 wrote a review 12 Jan
Doha, Qatar1 contribution
Very nice hotel. I will recommend it to others. The staff at this place is very nice to the customers. Room was clean. Room Service was very tasty and there was a variety of choices of local cuisine as well as choices from other parts of the world. Location is also good.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Helpful
Share
Response from Hyatt Regency West Hanoi, Owner at Hyatt Regency West Hanoi
Responded 1 week ago
Dear annonymous001001, Warm greetings from Hyatt Regency West Hanoi! Thank you for sharing your great stay experience at our hotel recently. I am very pleased to hear your great compliments for the attentive and excellent services from our associates, our hotel’s nice facilities, wide range of food choices and tasty dishes from room service which you experienced earlier, convenient location as well. I hope you had everything you needed during your stay and we can't wait to welcome you back to our hotel in the future. Best regards, Louis Low General Manager Hyatt Regency West Hanoi
Read more
Gopi D wrote a review 10 Jan
Hanoi, Vietnam551 contributions99 helpful votes
I happened to stay here for my 8 nights quarantine on my return to Hanoi. This five star facility now is a dedicated quarantine place. The rooms are spacious, impeccably clean, very well furnished & excellent room service. Kudos to the entire team lead by Louis Low, his personal care and special mention to Ms Huyen (Mia) & Ms Khuyen (Restaurant Manager). The entire team in fact made my stay extremely comfortable. Me, being a vegetarian, never made to feel uncomfortable & in fact provided with outstanding breakfast, lunch & dinner. Just the first day I indicated my preferred timings for each meal and it was meticulously followed till the end. The check in & check out were smooth, quarantine protocols well planned & laid out. The Wi-Fi at the room & the tv channels really kept you busy and never felt boring. To sum it up, would say an amazing place to stay at anytime. Highly recommended. Once again thanks to the whole team.
Read more
Date of stay: January 2022Trip type: Travelled solo
Helpful
Share
Response from Hyatt Regency West Hanoi, Owner at Hyatt Regency West Hanoi
Responded 1 week ago
Dear GOPIVN, Warm greetings from Hyatt Regency West Hanoi! Thank you so much for the encouraging and heartwarming words about the service level & safety procedure during your quarantine time. Our team always strives to perfect our services and create most enjoyable memories for our guests during this unavoidable situation, and comment like this is our highest reward. We really appreciate you taking your time to provide us with this detailed feedback and especially the special mention about hotel facilities, excellent room services and the considerate follow up with your preferences and requests from our entire team: outstanding food serving for vegetarian diet, the well plan quarantine protocols and all other great amenities and services you have had experienced in our hotel. Feedbacks from guest encourage our staff to always do more and ensure they can delight guest during their stay. Please rest assured that your comment will be shared with Mr Louis, Ms Mia, Ms Khuyen and the entire Hyatt Regency team. We are very happy that you have enjoyed your stay with us and we look forward to welcoming you back to our hotel. It is our honor to have you staying with us. Best regards, Louis Low General Manager Hyatt Regency West Hanoi.
Read more
berniex2022 wrote a review 8 Jan
Hanoi, Vietnam1 contribution
Food was great, friendly and helpful staff, nice and clean room .. with good view .. actually i visited for quarantine purpose so wasn’t able to try other facilities .. but i spent nice quarantine there .. recommended to stay ..
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Helpful
Share
Response from Hyatt Regency West Hanoi, Owner at Hyatt Regency West Hanoi
Responded 1 week ago
Dear berniex2022, Greetings from Hyatt Regency West Hanoi. Thank you for sharing us these kind words. We really appreciate you taking your time to provide us with this detailed feedback and especially the special mention about our great food, helpful hotel team members, nice and clean room facilities with great view. Thank you so much for the encouraging and heartwarming words during your quarantine time. Our team always strives to perfect our services and create most enjoyable memories for our guests during this unadvoidable situation, and comment like this is our highest reward. Truly, your review made our day! Look forward to welcoming you back. Best regards, Louis Low General Manager Hyatt Regency West Hanoi.
Read more
Johan Martin S wrote a review 5 Jan
2 contributions
Hyatt Regency in Hanoi is a very nice hotel, rooms are high standard and very clean and comfortable. Roomservice and food quality is excellent, choice of breakfast and servings are generous. Delicious asian dishes available. The mandated PCR test performed at the hotel is however absolutely horrible. Intrusive and extremely unpleasant procedure that is not necessary nor in line with established international practises.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Helpful
Share
Response from Hyatt Regency West Hanoi, Owner at Hyatt Regency West Hanoi
Responded 1 week ago
Dear martinsvan01, Warm greetings from Hyatt Regency West Hanoi! It is most disheartening to understand that you had most unpleasant experience during your PCR test whilst you were satisfied with overall hotel and service, especially your special mention about our high standard hotel facilities, excellent food quality and generous servings with your favourite Asian dishes. Moving forward, we appreciate you sharing your disappointment and frustration on PCR test and procedure and we have shared it with the CDC medical team and management. We will keep monitoring entire process carefully together with CDC management to prevent any mishandling case in the future. Thank you very much for taking the time to share with us your feedback so we can continuously improve our customer service to our valued guests. Best regards, Daniel Lee Hotel Manager Hyatt Regency West Hanoi.
Read more
Previous
123456
PRICE RANGE
US$92 - US$144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza west hanoi hotel hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
519
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hyatt Regency West Hanoi
Which popular attractions are close to Hyatt Regency West Hanoi?
Nearby attractions include Heritage Sapce (1.0 km).
What are some of the property amenities at Hyatt Regency West Hanoi?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency West Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency West Hanoi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency West Hanoi?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Hyatt Regency West Hanoi?
Conveniently located restaurants include Kaldi Coffee, Lackah Restaurant, and King BBQ Ham Nghi.
Are there opportunities to exercise at Hyatt Regency West Hanoi?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Regency West Hanoi have airport transportation?
Yes, Hyatt Regency West Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency West Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency West Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency West Hanoi?
The staff speaks multiple languages, including English, Chinese, Japanese, Vietnamese, and Korean.