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Nova Hotel

530 reviews
#111 of 607 Hotels in Hanoi
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Traveller (93)
Room & Suite (39)
Dining (9)
Overview
  • Excellent74%
  • Very good21%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“manager ryan”(5 reviews)
“halong bay”(62 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
3.0 Star Hotel
All hotel details
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Reviews (530)Write a Review
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All reviewsmanager ryanpassion fruit juicehalong bayold quartersuper friendly stafftravel agencyno windowbreakfast was deliciousthe hotel managerwelcome drinktop floorbalcony roomsapa tripbook tourscentral locationdefinitely stay here againtour company
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1 - 5 of 412 reviews
Reviewed 3 weeks ago via mobile

There are many hotels in the Old Quarter and most offer decent, clean accommodation and good service at reasonable prices. The Nova hotel, in our view, offers all of the above with exceptional customer service. In the nicest possible sense it is verging on over...More

1  Thank Dave P
Reviewed 15 October 2017 via mobile

It seems like a cool place to explore. I didn't have enough time to see anything. Just a couple of restaurants and a walk close to the lake. The hotel itself was nice clean and spacious. The staff was very pleasant.

Thank Edwin R
Reviewed 23 May 2017

This place was particularly good because of the attitudes of the staff. Everyone was strikingly friendly and eager to help, in particular the girls in the restaurant who we're serving breakfast. They were the sweetest! By the way, they don't half step with the breakfast...More

Thank Shawn P
Reviewed 15 May 2017

We were moved to another hotel because of water problem or something. Also, we booked through Orbitz.com but the Nova Hotel kept saying they are not paid and therefore, we must paid at the hotel they moved us to. We were confused because I was...More

Thank travelerinme2017
Response from Viet Q, Owner at Nova HotelResponded 17 May 2017

Dear travelerinme2017 Thank you for taking time writing the review. As for the unexpected problem happend to all our rooms and we had tomove all our guests to a hotel nearby with same quality and staying condition, we sorry for the inconvenience and we do...More

Reviewed 8 May 2017

We had a very enjoyable stay at the Nova Hotel and would definitely stay there again. The staff are extremely friendly and helpful. They prepared breakfast for us early in the morning as we would be leaving before 6.30 and allowed us to check in...More

1  Thank moony_kav
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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Breakfast included
Room Service
Hotel Amenities
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room Service
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Details
Price range
US$28 - US$47 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Best Value Hotel in Hanoi
#46 Spa Hotel in Hanoi
Room types
Non-Smoking Rooms
Details
Price range
US$28 - US$47 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Best Value Hotel in Hanoi
#46 Spa Hotel in Hanoi
Room types
Non-Smoking Rooms
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Traveller (93)
Room & Suite (39)
Dining (9)
Questions & Answers
Ask a question
Michelle90902014
3 April 2017|
AnswerShow all 3 answers
Response from Viet Q | Property representative |
Dear Michelle Warmest greetings from Nova Hotel Hanoi Thank you very much for taking your time making reservation at our Hotel. Could you please tell us which website you make a booking? We ensure that you will enjoy your... More
1
Vote
Gunn1963
7 March 2017|
AnswerShow all 6 answers
Response from Viet Q | Property representative |
Great location and price. Airport transfer just $16/way and reasonable price for whole day or half day car renting
1
Vote
shar g
10 February 2017|
AnswerShow all 5 answers
Response from Viet Q | Property representative |
Dear Shar Warmest greeting from Nova hotel Thank you very much, thank for your email. It's possible to store your luggage at our hotel without any charge, We also have a store room with security camera for that. Do not... More
0
Votes
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12
Room Tips
"Apparently there are 2 rooms with balconies. Would love to get one of them next visit"
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"The cheaper rooms are cramped. If you mind this, spend the money and get a bigger room."
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"Balcony rooms were the best. Some rooms are accessible by elevator, and for others you have to climb stairs."
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"701 has the best view and a huge balcony"
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