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Sunset Westlake Hanoi Hotel

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#215 of 573 Hotels in Hanoi
Certificate of Excellence
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86 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Thailand
Level Contributor
3 reviews
Reviewed 3 weeks ago

excellent staff ,the room was new renovate,clean but smell smoke,Breakfast was very delicious and view from restaurant was great.I stayed for 2 nights,This hotel value for money but a little bit far from old quarter area.We ues Uberblack service during our stay.Very convenience with uberblack from hotel.

Helpful?
Thank jitpet
Mumbai (Bombay), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Pro The views from the upper floors and restaurant overlooking the lake is a big plus The rooms were clean, the hotel staff was polite and friendly good wifi connectivity. Washrooms are large and well maintained Value for money Cons The major downside for me as a tourist was that the location was far from old quarter and most of... More 

Helpful?
Thank deeepakc
Ho Chi Minh City, Vietnam
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 September 2016 via mobile

My wife, 3 months baby and me stayed two nights while attending to a business nearby. Staff was friendly and food upstairs decent. Building is old and needs maintenance. The room was ok, but needed maintenance. My wife saw a cockroach so cleaning is not the best either. The view from the room was nice and the spa was ok... More 

Helpful?
Thank cjsegninir
San Francisco, California
1 review
Reviewed 31 August 2016

Hotel staff is very friendly and professional. I think the rate is quite reasonable, since I traveled within a limit budget. The room is clean; Especially, the bathroom! I would stay there again next trip to Ha Noi.

Helpful?
Thank tuanlamsf
Singapore, Singapore
Level Contributor
454 reviews
205 hotel reviews
common_n_hotel_reviews_1bd8 418 helpful votes
Reviewed 23 August 2016 via mobile

The location is perfect, as the hotel overlooks the West Lake and it has a great rooftop bar/restaurant. It is a little run down but for the prices they charge it is excellent value. The rooms are spacious and clean, with fridge and safe. The staff is the best: very friendly and attentive. The wifi kept failing but they fixed... More 

Helpful?
Thank JohnFoster68
Saraburi Province, Thailand
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 May 2016

I came to Sunset Westlake Hanoi Hotel *** at April 23.2016 with my family at forth floor, it was very terrible / bad smell in the room number 403 . 404 . so it was very nightmare for my family *** That we will move to sleep together with other room . That i slept on sofa in that night.

Helpful?
Thank krishnasuwa
Sydney, Australia
Level Contributor
4 reviews
Reviewed 31 January 2016 via mobile

Excellent customer service, always greeting you with a smile and friendly conversation. Room sizes vary depending on choice of room. Trustworthy staff, often left jewellery or cash in plain sight when at work and I never had one incident. Would recommend this hotel if you are looking for affordable accommodation located in the Tay Ho District of Hanoi, which translates... More 

Helpful?
Thank ttynwa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 December 2015 via mobile

This hotel gave us a very bad first impression of vietnam - firstly, one of the hotel employees refused to help us when our cab driver tried to make us pay way to much for the drive. Secondly, the restaurant has a very bad selection of vegetarian food, and when i tried to ask the waiter if they had anything... More 

Helpful?
1 Thank slottens
Nueva Ecija Province, Philippines
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 December 2015

At first we were assigned in a room where there were two single beds. However, the bed is too small that me and my baby cannot fit in. Thus, we requested to transfer to a bigger bed, and without hesitations they transferred us. To our delight, they did not charge us more given that they gave us a better room... More 

Helpful?
Thank yhen1027
Sydney, Australia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 November 2015

We have stayed in this hotel for a few times now as it's close to my mum's place. The rooms were really great, clean and had good views of West lake. Although they seemed to have always charged me random amounts for our rooms each time. Having said that, most of the hotel staff were friendly and helpful. Except for... More 

Helpful?
Thank travelduckling

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Sunset Westlake Hanoi Hotel is located on a great side of West Lake - the biggest lake in the center of Hanoi. All of rooms are spacious and equipped with in room modern amenities, private balconies and full lake view. Guests can enjoy hotel's restaurant and bar, as well as facilities like sauna and massage, gym and business center. ... more   less 

Additional Information about Sunset Westlake Hanoi Hotel

Address: 491-493 Lac Long Quan street | Tay Ho District, Hanoi +84-4, Vietnam
Region: Vietnam > Hanoi
Price Range: $43 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunset Westlake Hanoi Hotel 3.5*
Number of rooms: 69
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Hotel Style:
#7 Business Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sunset Westlake Hanoi Hotel staff and other travellers.
1 question
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Melbourne, Australia

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Questions? Get answers from Sunset Westlake Hanoi Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“please : request for clean room for service department before check in ***”
 of 5 bubbles krishnasuwa, 10 May 2016 | Read review
“Quite near to the airport”
  • Very homy
  • Our little one enjoying the view
 of 5 bubbles yhen1027, 9 Dec 2015 | Read review
“Lake views from front rooms”
 of 5 bubbles stillbreathin, 21 Oct 2015 | Read review
“Lake view is lovely.”
 of 5 bubbles Jgfhjfghjfghfghn, 29 Jul 2015 | Read review
“Anything is such a great..”
 of 5 bubbles Y9125XRjosea, 23 Jun 2015 | Read review
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