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Essence Hanoi Hotel & Spa

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Essence Hanoi Hotel & Spa
Essence Hanoi Hotel & Spa
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2,650 Reviews from our TripAdvisor Community

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Showing 2,405: English reviews
Reviewed 28 March 2015

The staff at the hotel were all outstanding! They could not have been more helpful and accommodating. The configuration of the hotel is a bit odd. There are two separate elevators and seemed to be two building hooked together. To reach our room we needed to walk through the dining room and up a few stairs or enter through a...

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1Thank Kathryn M
Lisbon, Portugal
Reviewed 28 March 2015

We Stayed for 3 nights in this nice hotel located in central Hanoi, a lot of restaurants and bars nearby, just 500 meters from the market (a must visit, to buy souvenirs) and a few meters to Hanoi lake. The hotel has confortable rooms (a bit old fashioned) good breakfast and helpfull staff. The SPA is average. Overall it is...

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2Thank PedroCM
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear PedroCM, Warmest greetings from Essence Hanoi Hotel & Spa! We could not agree more with you and many of our other reviewers that our location is great and convenient with regards to restaurants, shops and easy access to public transport in and around the city. Whilst we are delighted you enjoyed our breakfast and found that our room to...

Manchester, United Kingdom
Reviewed 28 March 2015

We enjoyed our stay at the Essence hotel. The staff were very helpful and friendly. We needed a doctor whilst in Hanoi and they organised an appointment with an English speaking doctor and got us a taxi there within 5 minutes of mentioning it. The breakfast was great and we heard fellow guests stating that dinner there was lovely although...

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3Thank Lisa_Canners
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Lisa_Canners, Warmest greetings from Essence Hanoi Hotel! Thank you so much for sharing your recent experience with me and my team, we greatly appreciate the time you spared to do so. Listening to what you, our guest, our saying about your first hand experience is integral to our continuous improvement and your comments have absolutely been taken on board....

Brisbane, Queensland, Australia
Reviewed 26 March 2015

One of many hotels we stayed at, but this one stood out as one of our favourites. All of the staff were so helpful, nothing was too much trouble for them. We spent several nights here, with our guided tours leaving and arriving from here. This meant the reception staff had to be flexible with our luggage and rooms. All...

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3Thank Stuart D
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Stuart D, Warmest greetings from Essence Hanoi Hotel! Wow, thank you for writing such an “amazing” review following your recent stay, I am delighted that you enjoyed your time in our hospitality. I am so pleased that every aspect of your stay impressed; from our location to your room, the food & beverage experience as well as the Bank...

Reviewed 26 March 2015

Just do yourself a favour and stay here. Its the best. You'll love it. It works in every way. The service was extraordinary and the location was perfect. An island of peace and class and comfort right in the middle of Hanoi's pumping bia hoi Corner. We stayed in a suite and it was relatively cheap, outstandlingly well-appointed, deliciously comfortable....

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1Thank Taimus W
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Taimus W, Warmest greetings from Essence Hanoi Hotel! Wow! Thank you for such a wonderful review of our hotel. We were all delighted to hear that you loved every second of your stay with us as we simply could not ask for better feedback from our guests. I am incredibly lucky to work with a team of dedicated professionals...

Havelock, North Carolina
Reviewed 25 March 2015

This is an excellent hotel that sits in the heart of old town district almost next door to the green pepper. Hotel is very clean friendly and secure. Excellent bathroom and shower. Rooms can seem small but you do not spends ice time in them. I would stay here again. And I have been to hanoi many times.

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2Thank RTWorld
Hoi An, Vietnam
Reviewed 25 March 2015

Staff and management were friendly, efficient and, with many speaking English, it was very easy to communicate. Any request was addressed immediately with a friendly smile. Easy walk ( considering Hanoi traffic ) to the lake and many places of interest

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1Thank GlenG5
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear GlenG5, Warmest greetings from Essence Hanoi Hotel! Our staff and the management team take pride in all they do and so I am thrilled that they were extremely welcoming and friendly. They constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. Your kind recommendation to others is...

Wellington, New Zealand
Reviewed 25 March 2015

This review is part 2 of the one recently completed by my husband. I won't elaborate any more on the graphic content but I wanted to add my thoughts on the care shown us here at the Essence Hanoi Hotel & Spa. We are home now after having spent 15 nights at this hotel.. Somehow Jack, Lavender and the hotel...

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1Thank Kittymanu
Brisbane, Australia
Reviewed 23 March 2015

There's probably not much more to be said about the standard of service of this hotel, but a couple of things stood out which were unexpected: 1, On an early morning arrival back to Hanoi from Sapa on the overnight train we went to the Essence to drop our bags and find a place to get an early breakfast. We...

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1Thank KiwiScott_In_Ozzy
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear KiwiScott_In_Ozzy, Warmest greetings from Essence Hanoi Hotel & Spa! We are delighted to hear that you enjoyed your recent stay with us. Thank you so much for sharing your experience with others, to know that you felt completely satisfy with our standard of services whilst staying with us is simply wonderful to hear! It was an absolute pleasure to...

Washington DC, District of Columbia
Reviewed 22 March 2015

We booked one of the Essence Hanoi's package deals, which included airport pick up, a couple of nights hotel, a trip to Halong Bay (arranged by the hotel and executed by Paradise Cruises) and a drive from the Bay to the Hanoi airport, so that we could catch our flight to Hue. Email correspondence to arrange all this was timely,...

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1Thank 1BigBear
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear 1BigBear, Warmest greetings from Essence Hanoi Hotel & Spa! Thank you for your kind review, we are delighted that the hotel still holds fond memories for you following your stay with us in the stormy August night, 2014. I felt really proud of my whole team while reading your lines with such words of praise regarding our high standards...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 

Additional Information about Essence Hanoi Hotel & Spa

Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Region: Vietnam > Hanoi
Price Range: $80 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
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Hotel Style:
#1 Family Hotel in Hanoi
#2 Romantic Hotel in Hanoi
#4 Business Hotel in Hanoi
#9 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Essence Hanoi Hotel & Spa staff and other travellers.
25 questions
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Toronto, Canada
over a year ago
Chester, United Kingdom
11 months ago
Melbourne, Australia
over a year ago

See all questions (25)

Questions? Get answers from Essence Hanoi Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one at the rear of the property if you don't want to hear the noise from the street”
 of 5 bubbles samanthabG7993UP, 16 Feb 2017 | Read review
“Balcony w/ city view”
 of 5 bubbles klumphouse, 25 Jan 2017 | Read review
“Ask for a quiet room”
 of 5 bubbles ncbfx, 2 Jan 2017 | Read review
“The junior suites are well worth the cost.”
 of 5 bubbles EllenFromLA, 29 Dec 2016 | Read review
“Ensure you room has a window - not of all them do!”
 of 5 bubbles ohnobonobo, 22 Dec 2016 | Read review
5 of 5