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Hanoi Moment Hotel

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#55 of 578 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Hanoi Moment Hotel
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553 Reviews from our TripAdvisor Community

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Showing 469: English reviews
Toronto, Canada
Reviewed 23 December 2014

Pros - Great location in the old town - Extremely helpful and friendly staff - can't say enough about how wonderful they are - Nice room, pretty decent size - Nicely decorated room - Good breakfast, which is included, yummy pho - Nice patio overlooking the city Cons - Bathroom is small and a bit dated. If the bathroom was...

Thank Susan D
Auckland Region, New Zealand
Reviewed 19 December 2014 via mobile

We stayed at this hotel before and after our trip to Sa Pa, for a total of 4 nights, and can't recommend it enough. Of highest commendation is the staff friendliness and service ethos. We are a family with 4 kids, and had the double floored penthouse, which was excellent. Breakfast was something everyone looked forward to each morning, so...

Thank janelizpin
Reviewed 15 December 2014

Where to begin with Hanoi Moment II--THE most kind staff, great stylish rooms, ideal location. The hotel is right in the heart of the old quarter, and we found it to be a perfect location--we walked everywhere and were close to great restaurants, markets, and street food. Most notable, however, is the staff. They are amazingly nice, eager to help,...

Thank fife2
Dubai, United Arab Emirates
Reviewed 9 December 2014

We stayed 3 nights and could not rate this hotel highly enough. From the initial booking confirmation and emails recommending trips nothing was too much trouble for them. They arranged airport transfers, booked our Halong Bay trip, stored our bags when we were travelling to other places, even sent a member of staff to purchase tickets for the water puppet...

Thank Steve W
Stevenston, Scotland, United Kingdom
Reviewed 5 December 2014

Spent 2 weeks in Vietnam and staying at Hanoi Moment 2 hotel was a definite highlight of the full trip! It's situated in a perfect location in the Old Quarter. Welcome drinks on arrival and we were then introduced to the most accommodating and friendly staff in all of Vietnam! Special mention to the lovely Kathy who couldn't have been...

Thank RolyPablo
Brisbane, Australia
Reviewed 3 December 2014

A great hotel in a great location - close to everything. The rooms were spacious (stayed in a junior suite) and had everything we needed. But it was the staff that really made our stay so much more memorable. From the time we booked and planned our trip (at least 6 months out), Ms Thao helped us with everything -...

Thank Kelstar2014
Reviewed 14 November 2014 via mobile

We arranged a driver through the hotel to pick us up from the airport and were greeted by very friendly staff who helped carry our bags up to our room. The room we stayed in was comfortable and clean although no window views of anything. We absolutely loved the free buffet breakfast every morning as well as a menu you...

1Thank Dustytraveler87
Brisbane, Australia
Reviewed 4 November 2014

Friendly n helpful staff everywhere, Cathy, Lucas on Customer Service, Thao Sales Manager, Min in Restaurant and also Hong and all the other staff cannot do enough for you. Restaurant had great food, we had the penthouse, so spacious, big balcony which overlooked the school, wat a sight at 5oc. This hotel is not disappointing, it is one of the...

1Thank Jeanette O
Reviewed 1 November 2014 via mobile

This place is incredible. The rooms are very comfortable. The staff are incredibly generous and happy. Kathy was the main lady who looked after us and she went above and beyond! On our very last day we had an early flight and couldn't fit in breakfast. They insisted that they make us breakfast to take away. My boyfriend and I...

2Thank Angie G
Melbourne, Australia
Reviewed 31 October 2014

If you are looking for a hotel that welcomes you with open arms and hearts you have come to the right place. Words simply cannot express what we felt when we stayed with our new found family at the Hanoi Moment II hotel. The staff are truly the most warm and caring people we met on our two week travels...

Thank my57chevrolet

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  • Restaurant
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more   less 

Additional Information about Hanoi Moment Hotel

Address: 42 Hang Cot Street, Hoan Kiem District | Old Quarter, Hanoi 10000, Vietnam (Formerly Hanoi Moment Hotel 2)
Region: Vietnam > Hanoi
Price Range: $43 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Moment Hotel 3*
Number of rooms: 25
Reservation Options:
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Hotel Style:
#17 Romantic Hotel in Hanoi
#19 Family Hotel in Hanoi
#31 Best Value Hotel in Hanoi
#51 Business Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi Moment Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like higher room”
 of 5 bubbles nguyenthuhuyen19612, 6 Jan 2017 | Read review
“If you need quiet, don't book a room on the street. Noise didn't bother us. Others may not like the pulse of the city noises.”
 of 5 bubbles Revere, 3 Jan 2017 | Read review
“high floor with city view”
 of 5 bubbles domecfe, 13 Dec 2016 | Read review
“Ours was on the 6th floor, 602.”
 of 5 bubbles AvrilC766, 21 Nov 2016 | Read review
“As the lift stops/ends at the 6th floor, i then had to go up a small flight of stairs to my room”
 of 5 bubbles ealees, 17 Apr 2016 | Read review
5 of 5