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Sofitel Legend Metropole Hanoi

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15 Ngo Quyen Street, Trang Tien Ward, Hoan Kiem District, Hanoi 100000 Vietnam
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Traveller (5945)
Room & Suite (1379)
Dining (755)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.

About

#96 of 1,352 hotels in Hanoi
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
A prominent fixture in the heart of Hanoi since 1901, French colonial-style Sofitel Legend Metropole Hanoi – with its white façade, green shutters, wrought iron detail, and lush courtyard lawn – portrays an authentic sense of rich heritage, fascinating history and romance. The hotel boasts a long tradition as a popular rendezvous for discerning travelers, among them ambassadors, celebrities, and heads of state. Metropole Hanoi has been the recipient of numerous international awards for its excellent service. Celebrating the passion for great cuisine, the hotel houses a complement of distinctive bars and restaurants, including the bespoke cocktail bar, whisky lounge and restaurant angelina, Parisian café-inspired La Terrasse, haute cuisine Le Beaulieu, and traditional Vietnamese gastronomy Spices Garden.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Walking tours
Nightclub / DJ
Babysitting
Street parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Children's television networks
Strollers
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Bottled water
Laptop safe
Wake-up service / alarm clock
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Green
Languages Spoken
English, French, Vietnamese
8422Reviews68Q+A100Room tips
Traveller rating
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Katharine G wrote a review 2 Dec
Big Sky, Montana6 contributions2 helpful votes
Elegant hotel with service to match. We were booked here through our cruise company (AmaWaterways) but would highly recommend to anyone. Very conveniently located, we walked just about everywhere from the hotel. Didn’t eat dinner there but the breakfast buffet was very good.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bill R wrote a review 1 Dec
Brighton, United Kingdom43 contributions15 helpful votes
+1
As a journalist and traveller I have stayed in hotels around the world during the last 50 years, but this without question is the best. Very comfortable and spacious room, complete with writing desk and expresso machine, beautiful gardens and excellent restaurant and more than 100 years of fascinating history. Take the free tour available to all guests, which includes the bunker built under the hotel during the US where Joan Baez sang to fellow shelterers in 1972.The staff go the extra mile at all times. Mr Ching, for example, walked with me to the nearest cash point to make sure I found it and returned safely. All in all a great experience.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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VasaAnushi wrote a review 1 Dec
Ahmedabad, India5 contributions2 helpful votes
The spa at Sofitel metrople was a total highlight. Therapist named chi was excellent, I personally had never tried a Vietnamese massage but it was wonderful and I highly recommend taking that one🤗 she has magic in her hands My body felt light and rejuvenated 👍 Overall the property is superb with very friendly and warm staff Thankyou!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LUCITRAN wrote a review Nov 2022
Boston, Massachusetts1 contribution
We visited this hotel a long time ago. When we had the chance to come back to Vietnam, we came to dine at Le Club. At the entrance, we met Mr. Viet Nam who welcomed us with such professional manners, escorted us to the restaurant, made some recommendations for the food and gave us insights on the history of the hotel. It was truly a magnificent experience that made us fell in love with this hotel even more.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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phanvonhanha wrote a review Nov 2022
Da Nang, Vietnam4 contributions
Possibility of experiencing this fall's 3-day, 2-night vacation was one of the greatest I've ever had. Just wanted to say thank you for the great hospitality, particularly to Ms. Khanh Vy the hostess, and Mr. Quan, F&B manager, who looked after me so well during my stay. And there were other staff whose names I may not have remembered, like the GRO who reached me on the day I was leaving and the guy who assisted me in purchasing the medicine. I appreciate your kindness so much. Your politeness and consideration will always be appreciated. I wish you the best of luck as you continue to run a terrific business.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 1 week ago
Dear phanvonhanha, We sincerely appreciate you taking the time to give your wonderful feedback to the Trip Advisor community. We are delighted to know that you enjoyed your vacation at Sofitel Legend Metropole Hanoi. Thank you for your precious words for the warm hospitality of our Ambassadors especially the excellent service of Quan Club Manager, Khanh F&B Manager, Khanh Vy hostess and the Guest Relation officer. Rest assured that the compliment will reach these Ambassadors and the whole team to keep them motivated in maintaining the quality service. We look forward to host you at our Sofitel Legend Metropole Hanoi for another memorable stay, and once again, thank you for your kind supports. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ellou p wrote a review Nov 2022
154 contributions54 helpful votes
+1
The staff are always waiting for tips. Had a very bad experience with a staff who took our bags to our room. When we got to the room he was obviously waiting to be tipped. I gave him what was in my pocket and i know it’s not much because we just arrived from a halong bay trip and have not had a chance to withdraw from an atm. When i gave him a little over 40000 vietnamese dongs he told me “this is just $2.” Really felt bad about being told that. And really felt bad that the hotel staff would almost bow down to caucasians i saw at the lobby when we arrived. DO NOT GO TO THIS HOTEL BECAUSE THEY OBVIOUSLY DISCRIMINATE!!!! It’s sad because what could have been a great stay was ruined because of that experience!!!!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 2 weeks ago
Dear elloup, I would like to thank you very much for sharing your valuable feedback with us after your stay in June 2022. I was sorry to learn of your disappointing experience, please accept my sincere apologies for any inconvenience caused. Our goal is to deliver moments of delight throughout our guests’ stay and we are disappointed to hear that we failed to do so. As the satisfaction of our guests is of utmost concern to us, we would like to further investigate on this matter and we will reach out to you directly. Again on behalf of the team, I would like to apologise to you for this discomfort. We hope that we will have another opportunity to welcome you back and let you experience what the Sofitel brand is known for. Warm regards, William J. Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
laurayinmay wrote a review Nov 2022
Bangkok, Thailand1301 contributions249 helpful votes
For the price the room is not as expected it had a french colonial charm with balmain amenties but they dont really recycle your towels even if you hung them up. Every room has a working desk luckily, and they have fresh fruit or macaroons for you. Weird they deliver macaroon at 10 pm at night. The breakfast is plentiful - eggs is a hit and miss with benedicts, diy omelets. Do try their pho it is excellent, a selection of breads and jams on the table. The congee is very good smooth silky rice with condiments. Muesli, yogurts and fresh fruits with a variety of juices and coffee. Bellboys and housekeeping and waiters all courteous and good service but the MICE department is still lacking in experience from meeting room organizing, to table skirts and coffee break. All in all it's not bad pricey at 350++ usd per night but definitely room for improvement to be considered 5 stars. The outdoor dining at the back in the garden is also one of the breakfast spots and serving lunch and transformed into a jazz bar at night. Expect to pay 350,000 dong for pho and 900,000 dong for a steak tartare. A bahn mi is roughly 300,000 dong.
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Date of stay: November 2022
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 1 week ago
Dear laurayinmay, Greetings from Sofitel Legend Metropole Hanoi! First of all, we would like to thank you for your time and your constructive feedback after your stay at Sofitel Legend Metropole Hanoi. We are truly sorry that some parts of your experience did not meet your expectation. Please allow us to express our sincerest apologies for any inconvenience caused. To have a better understanding of the points you have raised for our improvement, we will reach out to you directly. Further, we thank you for recognizing our breakfast with delicious Pho, bread and nice congee as well as our fruits selection. Your nice compliment on our service is highly appreciated. Providing excellent service is our passion and it is worthy for every guest to be the recipient of such. Rest assured that your kind words and compliments will be shared with the rest of the team as this will definitely be an encouragement to continue on providing excellent service. We thank you again for your sharing and we look forward to welcome you back to Sofitel Legend Metropole Hanoi on your next trip to Hanoi when we will strive to make your stay more seamless and enjoyable. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Atlantan1972 wrote a review Nov 2022
Atlanta, Georgia307 contributions208 helpful votes
We had a nicely decorated but smallish room at this lovely hotel. The room had a comfortable king sized bed, desk, a piece of furniture under the TV and sitting chair but could use drawers or shelves for unpacking clothes. There were no readily electronic plugs near the bed and you had to use the desk plugs. There wasn’t a place to plug in a flat iron in the bathroom. The shower was great….wonderful water pressure. The morning breakfast was plentiful and the service was good. WiFi was good. The hotel has a lovely pool area where you can have breakfast or cocktails or other food. The hotel is located in a posh area of town. I would highly recommend this hotel.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 1 week ago
Dear Atlantan1972, Thank you so much for sharing your impressions after your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to know that you enjoyed our location, our comfortable room, our water pressure, our breakfast and our wifi. Rest assured that we will certainly share your generous words of praise with our Ambassadors. With regard to your comment on readily electronic plugs, we have noted on our future renovation plan. We eagerly look forward to your next return visit and once again, thank you for your kind recommendation. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mav68 wrote a review Nov 2022
Singapore, Singapore632 contributions117 helpful votes
+1
This is our 2nd time staying at this hotel. What I love about this hotel is their history, it goes back all the way to 120 years ago. The hotel spanned through many wars, hosted many dignitaries and celebrities, and created many memories for couples and honeymooners. The location is fantastic. A stone's throw away from the renowned Opera House, the shopping area and the Hoan Kiem Lake. The hotel has 2 wings, the Metropole Wing (under refurbishment) and the Opera Wing. In between these 2 wings, it houses the courtyard, the swimming pool, and some of the luxurious branded shops. The breakfast is sumptuous and the spread is good, though it is a little experience. We tried the high tea as well, a great instagramable spot if this is your kind of thing. Our room is the Premium Room, nice but nothing much to shout about. It does not come with a 4 features bathroom which I would very much expect from a luxury 5 star hotel especially in Asia. In many websites, it stated they provide Hermes toiletries but it was Balmain. They do not use single uses bottle but dispenser. More and more hotels are doing their best to reduce carbon footprint and we are glad they are part of this movement. However, they are still using plastic water bottles throughout the hotel. Seems the effort is not very well coordinated. The lobby is always crowded. It is also very small. It does not give you any sense of luxury and privacy, though their staffing is adequate and are quick to serve. We had the high tea at The Club Bar and wanted to clock my Accor points but we were told this accrual is only for rooms, not for F&B. We did not sign the check to the room but paid by credit card instead and showed them the loyalty number. They said this cannot be done. We don't think that was correct neither that was a fair statement. It left us with a bad taste even though the high tea experience was pretty amazing but short lived. The true highlight of our stay none other than the Bunkers Tours. The guide John was amazing. He shared stories, showed us the artifacts, and some of his personal collection of photos from his own mobile phone. He was extremely knowledgeable, and the tour was very well conducted. Overall our stay experience: Historical value - 10/10 Value for money - 8/10 Service - 9/10 Rooms - 7/10 Quality - 8/10 Luxury - 6/10 Location - 10/10
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 2 weeks ago
Dear mav68, Thank you very much for choosing to stay at Sofitel Legend Metropole Hanoi and for sharing your valuable feedback with us. I was very pleased to learn how much you enjoyed our delicious breakfast and our Path of history tour. Your nice words about John, our historian guide are highly appreciated. Rest assured that the compliments will reach him. However, I truly regret to learn that some parts of your experience did not meet your experience. Please accept my sincerest apologies for any inconvenience caused. We will review deeply all your constructive comments to continue our improvement. We are happy to share that the glass bottle water will be implemented soon next week. We will check again all the websites of the third party to ensure the correct information of our dispenser Balmain, not Hermes as one part of environment project of Accor group. With regard to the Accor points, we have reached out to you directly and hope to hear from you. We sincerely hope we will have another opportunity to welcome you back in the future when we will strive to make your stay more seamless and enjoyable. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hicks64 wrote a review Nov 2022
Tetbury, United Kingdom5 contributions
This hotel is an oasis in the middle of the organised chaos that is down town Hanoi. The CLUB on the 7th floor is exceptional and relaxing, the staff are extremely efficient, helpful and friendly and I would recommend anyone coming here to book into the Club floor as a must. We loved our stay here and would recommend anyone coming to Hanoi to stay here and include the Club floor.
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: Get the hotel to collect you for from the airport - makes life a lot easier
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 1 week ago
Dear hicks64, I would like to thank you very much for sharing your wonderful comments, we are flattered to read know that you had you have an overall great experience. Thank you for recognizing our club floor level and the service rendered by our gracious and helpful Ambassadors. We will live with our values of offering our guests the excellent service you well-deserve. Rest assured that the compliments will reach the Club team and the entire Metropole team to keep them motivated in maintaining the quality service. We look forward for your next visit to Sofitel Legend Metropole Hanoi in the near future. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$293 - US$364 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel legend metropole hanoi hotel hanoi, accor metropole hanoi, sofitel hanoi, sofitel metropole hanoi, hanoi sofitel
LOCATION
VietnamHanoi
NUMBER OF ROOMS
364
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SOFITEL LEGEND METROPOLE HANOI: UPDATED 2022 Hotel Reviews, Price Comparison and 6,143 Photos (Vietnam) - Tripadvisor

Frequently Asked Questions about Sofitel Legend Metropole Hanoi
Which popular attractions are close to Sofitel Legend Metropole Hanoi?
Nearby attractions include Four Palaces Show (0.2 km), Thuy Design House (0.2 km), and Hanoi Opera House (0.4 km).
What are some of the property amenities at Sofitel Legend Metropole Hanoi?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sofitel Legend Metropole Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Legend Metropole Hanoi?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sofitel Legend Metropole Hanoi?
Yes, paid private parking nearby, paid public parking nearby, and street parking are available to guests.
What are some restaurants close to Sofitel Legend Metropole Hanoi?
Conveniently located restaurants include Poke Hanoi, Diva's Lounge - Capella Hanoi, and S'Patisserie.
Are there opportunities to exercise at Sofitel Legend Metropole Hanoi?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sofitel Legend Metropole Hanoi have airport transportation?
Yes, Sofitel Legend Metropole Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Legend Metropole Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Legend Metropole Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.