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Hilton Hanoi Opera

2,432 reviews
#102 of 607 Hotels in Hanoi
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Traveller (1073)
Room & Suite (397)
Dining (108)
Overview
  • Excellent43%
  • Very good40%
  • Average12%
  • Poor4%
  • Terrible1%
Travellers talk about
“diamond member”(23 reviews)
“ba mien”(21 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.5 Star Hotel
All hotel details
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Reviews (2,432)Write a Review
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All reviewsthe executive loungediamond memberba mienold quarterbit datedfrench quarterexcellent locationhoan kiem lakevietnamese restaurantrooms are spaciousan upgradehalong bayphogymconciergefoyertaxis
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501 - 505 of 1,803 reviews
Reviewed 22 September 2016 via mobile

Super bad service 1st stay : room service nobody answer, when answered, cannot take order and said call me back. Hello! When I call room service means I'm hungry , why am I made to wait.? When check out, asked for credit card slip receipt....More

2  Thank Jason Y
Response from Andrew N, General Manager at Hilton Hanoi OperaResponded 29 September 2016

Dear Jason Y Thank you for your feedback and please accept my sincere apologies for the issues you had during your stay. I must say, I was a little disappointed that you felt we did nothing to compensate you or say sorry when in fact...More

Reviewed 22 September 2016 via mobile

Good hotel, with a nice reception area and good service. It also has a tour agent, which always comes handy. Location is very decent, but not excellent. Prices are over the top for Vietnam standards and the pool area lacks service. Rooms are spacious and...More

1  Thank Alejandro B
Response from Andrew N, General Manager at Hilton Hanoi OperaResponded 29 September 2016

Dear Alejandro B Thank you for your review. I will discuss your comments, relating to the pool service, with the team. We have a dedicated pool service team that should be delivering great service at all times. Kind regards Andrew

Reviewed 20 September 2016

Spent our first 3 nights at the Hanoi Hilton. Would definitely recommend getting the Executive Lounge, where I had a great breakfast each morning, and a homemade Latte and Pho(Chicken Soup). Got upgraded to a 2 room suite, so had a huge amount of space....More

1  Thank John A
Response from Andrew N, General Manager at Hilton Hanoi OperaResponded 29 September 2016

Dear John A Great review and some good information / advice for future travelers, thank you. Kind regards Andrew

Reviewed 19 September 2016

What a great hotel to commence our Vietnam adventure, this place is an absolute oasis amongst the hustle and bustle of the nations capital. We spend 3 days in Hanoi and the Hilton was perfect in location, service and comfort. Great pool area to cool...More

Thank irve2016
Response from Andrew N, General Manager at Hilton Hanoi OperaResponded 29 September 2016

Dear irve2016 Wonderful review, thank you. Also, thank you for choosing to stay with us for you short trip to Hanoi Kind regards Andrew

Reviewed 18 September 2016

A good, central hotel in walking distance of the major sights in Hanoi. It's next to the Hanoi Opera House, close to shops and restaurants. On my arrival the reception staff were very welcoming. They went out of their way to assist me during my...More

1  Thank suzmarhay
Response from Andrew N, General Manager at Hilton Hanoi OperaResponded 29 September 2016

Dear suzmarhay Fantastic feedback, thank you. I was particularly pleased to read how the team had done everything they could to make sure you enjoyed your stay in Hanoi Kind regards Andrew

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$89 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Luxury Hotel in Hanoi
#33 Family Hotel in Hanoi
#34 Business Hotel in Hanoi
#42 Spa Hotel in Hanoi
#50 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$89 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Luxury Hotel in Hanoi
#33 Family Hotel in Hanoi
#34 Business Hotel in Hanoi
#42 Spa Hotel in Hanoi
#50 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1073)
Room & Suite (397)
Dining (108)
Pool & Beach (65)
Amenities (40)
Business Centre & Event Rooms (16)
Family and Play Areas (1)
Questions & Answers
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Poch G
10 February 2018|
AnswerShow all 5 answers
Response from Michael_Bodin64 | Reviewed this property |
Hello From Hotel to airport: we used ”grab a car” app It Was half price and very good. From airport to hotel we paid 420,000 VND with airport taxi
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calje111
21 January 2018|
AnswerShow all 3 answers
Response from Lynda W | Reviewed this property |
I am not sure, sorry.
0
Votes
calje111
20 January 2018|
AnswerShow all 5 answers
Response from Michael J | Reviewed this property |
Didn’t see the need to use a tv whilst travelling
1
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12345615
Room Tips
"My room was nice and comfort. I think other rooms are the same as mine as they are standard"
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"Go for executive floor"
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"Executive rooms are on a high floor"
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"Is the Club floor worth it? Probably not unless you enjoy quietly sipping through your evening"
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