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Melia Hanoi

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Melia Hanoi
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1,648 Reviews from our TripAdvisor Community

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Showing 1,150: English reviews
Toronto, Canada
Reviewed 30 October 2015

Hanoi is an old city, but this hotel is well appointed and looks new inside. I had no issues, and the room was great. Restaurants and meeting rooms were nice, and the price was fair. I would stay here again.

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank N8295OQjosephs
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, Thank you for sharing on Tripadvisor your nice comments about your stay at Melia Hanoi Hotel. We are proud to know that you had a good stay with us and I am delighted with your comments about the hotel, do not hesitate that I will share them with the entire team. Your positive comments will help us...

Brighton and Hove, United Kingdom
Reviewed 29 October 2015

Great rooms and very good location. I loved the complimentary fruit as it wasn’t just a couple of apples and an old orange but a lovely mango, grapes and rambutan. I was also given tasty biscuits each night as well. The gym was very nice and I was surprised to see a female only Jacuzzi, steam room and sauna. As...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Jekda
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. We hope the next time you return back to Hanoi, you can spend more days to enjoy our city and our hotel. Thank you...

Kingston-upon-Hull, United Kingdom
Reviewed 29 October 2015

I have stayed here for approx. 1 week, for the past 4 years. The staff are very friendly, always willing to help, and have fluent English. The hotel is spacious, clean, and the rooms are very comfortable. The Wi-Fi is excellent, both in the bedrooms, and in the lobby. The quality of food available for the dinner buffet is excellent...

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank chrisneville04
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, Thank you very much for your kind words and for taking the time to share your experience with us. It is a pleasure for us to know that your stay at Melia Hanoi was an incredible experience. I will transmit to all the staff your kind comments, who I am sure will be encouraged by your remarks....

Reviewed 27 October 2015

We arrived at Melia late in the afternoon and were greeted with friendly staff on reception and the luggage was brought up to our room by the porter, we didn't lift a finger. The rooms were very efficient (ironing board in the room so you didn't have to phone reception and ask) and they had this amazing international plug (as...

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Helpful?
Thank Sarah H
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, On behalf of myself and all the staff of Melia Hanoi, I would like to thank you for having chosen us for your last stay in Hanoi, as well as for your kind comments about the hotel, breakfast and staff; be sure that I will share them with the entire team. We are really proud that you...

Kuala Lumpur, Malaysia
Reviewed 26 October 2015

Visited Hanoi again after 2 years and stayed in Melia as this was the hotel hosting the conference I was invited to speak at. The hotel itself is okay, although I suppose when compared to some others in the region it felt a bit dated. It's located in the heart of Hanoi and walking to some touristy areas was easy...

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Helpful?
Thank mountain2005
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, First of all, I would like to thank you for having chosen us for your last stay in Hanoi, as well as for taking the time to post your opinion on Tripadvisor. About our renovation, we have already finished with the rooms and we are now working in public areas, it should be completed by the end...

New Germany, Canada
Reviewed 25 October 2015

very good hotel very good cook very good staff I love everything here. We ever had one day in this hotel and I have a feeling that I am in a hotel in my country. This is a one of good hotel I ever stayed since I come to Vietnam.

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Helpful?
1Thank 97michael
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, I would like to thank you very much for having chosen Melia Hanoi and for publishing such inspiring and motivating words on Tripadvisor, which will help us with our continuing effort to improve the services quality for our guests. It has been a great pleasure for us to have you here. We are proud to know that...

Edmonton, Canada
Reviewed 22 October 2015 via mobile

I stayed at this hotel 3 nights for a conference/fair. The hotel charges an outrageously high amount for airport transfer service; I paid under half the cost directly in the airport for a nice vehicle with wifi and bottled water. Don't bother booking the overpriced airport transport as they have no reasonable options. Check-in was fine. I arrived late at...

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1Thank kgm_travels
Edmonton, Canada
Reviewed 22 October 2015

I stayed at this hotel for 3 nights as part of a conference/fair. This hotel charges an outrageously high amount for airport transfer service; I paid under half the cost directly in the airport for a nice vehicle with wifi and bottled water. Don't bother booking the overpriced airport transportation as they have no reasonably priced options. Check-in was fine....

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Helpful?
Thank mellytravels2015
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, First of all, I would like to say thank you for taking time to post your comments about our hotel facilities and services. I am very sorry to hear that we have not covered your expectations. The opinion of all our guests is very important for us; all the comments we receive are analyzed and used to...

Reviewed 20 October 2015 via mobile

Not very impressed. No hot water available for 3 hours. Our tour guide spoke with management next day. Offered an up grade. But we refused as we were leaving next morning. Hotel supposed to book restaurant but when we got there No Booking ! Waited 20 minutes.

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Helpful?
Thank avril f
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, Thank you very much for taking time to post your comments about our hotel facilities and services. We are very sorry for the inconveniences suffered during your stay. As you know we are maintaining the hotel and water cut off was a part of it, please accept my sincere apologize for it. Regarding the reservation for restaurant,...

Reviewed 17 October 2015

room is spacious, great service, room was well maintain. all the staff are very nice and very helpful. nothing to complain about. there was some renovation going on at the lobby and some other part of the hotel.

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Helpful?
Thank Cindy S
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, It is a great pleasure to read your kind post. We are very happy to know that you enjoyed your stay at Melia Hanoi and we hope that the renovation did not cause you any inconveniences. Thank you once again and we hope you come to visit us again soon. Best Regards, Nguyen Lien Huong Guest Experience...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Meliá Hanoi is located right in the city center of Hanoi, the diplomatic & financial district and close to the main tourist attractions: Quan Su Pagoda (100 m), Hanoi Grand Cathedral (500 m), the Hoan Kiem lake (500 m), the Opera House (500 m) and the Ho Chi Minh Mausoleum (1,5 km). The Hanoi Metropole Center and the International Center are located at 500 m distance, the Daeha Business Center is 3 km away. While in Hanoi, visit as well other nearby points of interest, such as: Han (28 km), the Perfume Pagoda (70 km), the ancient capital city Hoa Lu (100 km), Tam Do mountain resort (100 km) or the Halong Bay - one of the world's natural wonders and a UNESCO-designated World Heritage Site -. The hotel is well communicated by train (500 m) and airplane; the International Airport of Hanoi is 28 km away. ... more   less 

Additional Information about Melia Hanoi

Address: 44 Ly Thuong Kiet Street, Hanoi 001235, Vietnam
Region: Vietnam > Hanoi
Price Range: $141 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Hanoi 5*
Number of rooms: 306
Reservation Options:
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Also Known As:
Melia Hanoi Hotel Hanoi
Sol Melia Hanoi
Hanoi Sol Melia
Melia Hotel Hanoi
Hotel Style:
#15 Luxury Hotel in Hanoi
#24 Spa Hotel in Hanoi
#25 Business Hotel in Hanoi
#43 Romantic Hotel in Hanoi
#45 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Melia Hanoi staff and other travellers.
9 questions
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Questions? Get answers from Melia Hanoi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you get a room on the higher floors.”
 of 5 bubbles Colin_JS, 19 Mar 2017 | Read review
“all they is excellent and quite”
 of 5 bubbles mohamedahmeda568, 14 Mar 2017 | Read review
“Request for a higher level room for a better view.”
 of 5 bubbles sohs843, 13 Mar 2017 | Read review
“Corner suites are roomy and comfortable”
 of 5 bubbles karenmaij, 9 Mar 2017 | Read review
“We had floor 10 overlooking front of the hotel. OK.”
 of 5 bubbles allob, 7 Mar 2017 | Read review
5 of 5