We celebrated our wedding anniversary in the hotel and they surprised us with a personalised hand decorated cake. We had a lovely room on the club floor. All day soft drinks and good selection of wine, spirits, canapes during the evening.. Able to get 3 pieces of laundry done every day which was very useful during a long trip. Staff in the lounge were very helpful with recommendations for restaurants and shopping, especially Kimmy and Ellen, and gave us a real personal service. Buffet breakfast was excellent, enjoyed the very long pool which we had pretty much to ourselves. Lovely elegant areas in the hotel to sit and people watch, It was great being across from the Lotte centre where there a wide range of restaurants and food outlets. Red River Chinese was very good. Top of Hanoi bar on the 68th floor of the Lotta centre is mind blowing. …
I was invited to a business meeting in the downstairs cafe - the place looks good but it stunk of smoke - a big man was holding court and puffing on a fat cigar - smoke permeated the place and I couldn’t breathe . My daughter was with me and I didn’t want to subject her .. So i has no choice but to move and sit in the lobby - Here I was told I can not order a coffee- When I explained the reason why we had to move and that it seemed wrong that we had to leave the lounge and could not have a drink due to someone else smoking - I was told I could sit outside by the pool in 38 degree Celsius heat and drink there! I asked for the manager who informed me that basically it’s hotel policy for smokers to sit freely in the lounge and non smokers to be penalized in this way!! See we sat in a meeting at the entrance lobby, nasty place.…
Thank you for Mr. Erwin - General Manager of Hanoi Daewoo Hotel through his birthday last week. This is second time on a month I and my girlfriend have tasted diversified foods here, therein, I really loved desserts due to unique its compared to these other I have ever tried. Therefore, the Swim & Din buffet makes me enjoy this atmosphere of best luxury hotel in Hanoi, the warming space enough for dating, meeting,...Furthermore, almost manager and restaurant staff could be a professional service I highly appreciated. They usually keep all clean and take care of guests more careful. There is nothing to be dissatisfied with quality of service, that's well. If I have additional review, I will suggest Hotel would like to organize outdoor buffet beside swimming pool as new changed service, its attracts more guests enjoyed. That's my suggestion and surely back to here more times.…
A very good place to stay in Hanoi, Hanoi Daewoo Hotel can surprisingly make me feel as if we are at home. The staff members were so friendly and helpful, especially the mature lady with a short curly hair at the gym. The hotel is located quite close to the old district and just a minute walk to the lake where locals usually go for joking. And in case you forget something, there is a big department store in the opposite side of the road. The room was simple. The bed was comfortable, not too soft and not too hard for the back. The amenities provided in the bathroom were good. However, since the hotel has been in operation for quite many years, the room could be quite worn out. The breakfast buffet was so delicious with varities of food to choose from. Asian, Western or just a cup of coffee or tea.…
This hotel is one of my favorite in hanoi. I have stayed this hotel quite many times because hotel is near to my office in Hanoi and price is reasonable. some more breakfast is really nice there. Even though property is old, it is usually keep clean and well maintained. however, this time I really feel there is difference with usual time. maybe it is corona Virus period and they need to cut cost to survive. but here is what I experienced and didn't meet my expectation. <Property> -Swimming pool was not operating. they said it was annual maintenance but I really feel they should let me know about it when I book. for me, I am staying hotel at weekend and really expect to swim there. -Breakfast location changed and Variety of food are much lesser. maybe this virus, so they change breakfast venue to 2nd floor instead of 1st floor. this is fine but food variety is much lesser than usual. no enough fruits and not much Japanese food.(such as mis soup and Natto..) breakfast is one of my reason to stay this hotel, I really disappointed.... <Room> -some trash was still there.... small issue... -there was cockroach at bathroom and I need to get rid of it by myself. it is Vietnam, so it could happen, but I didn't expect to have this experience at this level of hotel. <service> I was rushing to check out but they really force to fill out their questionnaire when I passed my questionnaire, she opened and checked it right away... a bit weired.. hope their service are getting back as usual.…
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