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Sunway Hotel Hanoi

793 reviews
#112 of 607 Hotels in Hanoi
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Traveller (255)
Room & Suite (106)
Dining (38)
Overview
  • Excellent26%
  • Very good54%
  • Average17%
  • Poor2%
  • Terrible1%
Travellers talk about
“nice hotel”(43 reviews)
“old quarter”(69 reviews)
“four star”(8 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (793)Write a Review
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Show reviews that mention
All reviewsnice hotelold quarterfour starlobby barstayed here for nightsvietnam touropera housethe air conditioningbreakfast buffet isshort stayfrench quarterhotel restaurantcomfortable stayday tourclean roomsphohalong bay
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1 - 5 of 644 reviews
Reviewed 5 days ago

This was probably the most comfortable hotel that we stayed in whilst in Vietnam. The rooms were a decent size, there were twin beds (3/4 size), a walk-in shower, safe & fridge in the room and the beds were comfortable. The view from the window...More

Thank Philip_Marsh
Response from SunwayHotelHanoi, Personal Assistant to General Manager at Sunway Hotel HanoiResponded yesterday

Dear Philip_Marsh, Thank you very much for this very positive review on our property – Sunway Hotel Hanoi I am very happy to hear that you enjoyed exploring Vietnam and trust you had an unforgettable stay with us. We look forwards to welcoming you back...More

Hotel's Favourite
Reviewed 28 June 2017

Staff very friendly, all of the hotel very clean good breakfast and great bar snacks at the lobby bar. the only thing that we weren't keen on was the view from our room which was a wall but that said who really stays in their...More

Thank RovingMe
Response from SunwayHotelHanoi, Personal Assistant to General Manager at Sunway Hotel HanoiResponded 29 June 2017

Dear RovingMe, Thank you for taking time to give us your comment . It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Your comments will be shared with the whole team to...More

Reviewed 2 weeks ago

Really lovely hotel with personell to match espesially Mia , bedroom was great also the breakfast , near to all the goings on in Hanoi would recommend this hotel and all the staff very friendly and always available to helpMore

Thank ed911
Response from SunwayHotelHanoi, Personal Assistant to General Manager at Sunway Hotel HanoiResponded 2 weeks ago

Dear ed911, We appreciate you spent time sharing with us about your stay experience at Sunway Hotel Hanoi It is very pleased to hear that Ms.Mia had left you an unforgettable memories during your stay and that added up to your satisfactions of our hotel...More

Reviewed 3 weeks ago via mobile

Had a very splendid and very comfortable stay with Sunway hotel. Breakfast was good despite decent array of selection. Club Lounge is indeed a value added items to guests. Special mention to Ms. Jessica for the great hospitality and the other lady who was in...More

1  Thank ForzaFathi
Response from SunwayHotelHanoi, other at Sunway Hotel HanoiResponded 3 weeks ago

Dear ForzaFathi, How pleasing hearing your recognition of great service from one of our friendly associates - Ms. Jessica who went beyond her duty to make your Hanoi trip a memorable one. I will share your compliments to her personally. Again, thank you for having...More

Reviewed 3 weeks ago via mobile

Thoroughly enjoyed our stay here. When we checked in there was a misunderstanding because of what we booked online, however the hotel staff managed to settle it with much professionalism. We got the premium room and enjoyed the premium lounge - it had free flow...More

Thank Ivie R
Response from SunwayHotelHanoi, other at Sunway Hotel HanoiResponded 3 weeks ago

Dear Ivie R, Thank you very much for your great review for Sunway Hotel Hanoi. I am very happy that our excellent services, room and facilities are up to your expectations and trust you had a memorable stay with us Look forwards to welcoming you...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$52 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Luxury Hotel in Hanoi
#49 Family Hotel in Hanoi
#58 Business Hotel in Hanoi
#63 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$52 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Luxury Hotel in Hanoi
#49 Family Hotel in Hanoi
#58 Business Hotel in Hanoi
#63 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (255)
Room & Suite (106)
Dining (38)
Business Centre & Event Rooms (8)
Family and Play Areas (4)
Questions & Answers
Ask a question
Nick R
19 September 2017|
AnswerShow all 12 answers
Response from Steve H | Reviewed this property |
Hi Nick, not sure where that information came from but that is simply not true. We had eggs and dairy products every morning throughout the hotels in Vietnam. The food is cooked definitely different except the eggs . FYI... More
1
Vote
fatlady66
2 December 2016|
AnswerShow all 6 answers
Response from Bob R | Reviewed this property |
Sorry, I'm not sure about this. I think it's best if you e-mail the hotel direct.
0
Votes
Elissa S
29 October 2016|
AnswerShow all 2 answers
Response from juliejt | Reviewed this property |
Shampoo, conditioner, bath gel, shower cap, toothbrush and toothpaste and razor. Also a hairdryer.
2
Votes
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Room Tips
"because of location dont expect any nice views so choice of room is irrelivant"
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"Great location! Great employees!"
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"Overall it was a nice experience"
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"Book in advance, because the best rooms sold out pretty quickly"
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