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Sunway Hotel Hanoi

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#107 of 576 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Sunway Hotel Hanoi
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674 Reviews from our TripAdvisor Community

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Showing 555: English reviews
Pennington, New Jersey
Reviewed 7 May 2015

The first room we got had a poorly working AC. When we complained, the receptionist sent the maintenance people right away. The maintenance people told us that it will take 1 hour fix it. The receptionist also offered another room which had a double bed, but we preferred 2 twin beds in this room. So we decided to have dinner...

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Helpful?
1Thank amynaadi1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear amynaadi1, Thank you for taking time to relate your experience about your recent stay with us. We are saddened that we were not able to live up to your expectations for the air conditioning in the room. However we thank you for appreciating the way my team responded to your needs. It is only through guests such as yourself...

Timaru, New Zealand
Reviewed 6 May 2015

Stayed here first 2 nights in Vietnam. Impressed by room size, friendly, helpful staff and doormen. Best breakfasts of any hotel we stayed at in Vietnam! Bit out of CBD area but US$3 taxi ride from hotel to Ho Chi Minh Mausoleum means it's no big deal. A visit to the Military Museum is a must and we also enjoyed...

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Helpful?
Thank JaksiNZ
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear JaksiNZ, Thank you for taking time to write such a detailed review about Sunway Hotel and your trip to Hanoi . Your compliments on our breakfast has been passed to the Chef and his kitchen crew. We are delighted that you enjoyed everything our team provided for you, from the excellent service, spacious room to the friendly helpful staff...

Ho Chi Minh City, Vietnam
Reviewed 5 May 2015

For us not the best location, if we were to travel to Hanoi again would rather be nearer the old quater. Hotel was nice, clean & breakfast lovely. I agree with the other reviewer, we too were put on a smoking floor!

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Helpful?
Thank Karenwade
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Karenwade, Thank you for staying with us on your recent trip to Hanoi. We apologise for not being more sensitive to your need to be on a non-smoking floor. We are however glad that you enjoyed your stay nevertheless, especially the breakfast and nice clean rooms. Thank you again for choosing Sunway Hotel and we look forward to serving...

Germantown, Tennessee
Reviewed 3 May 2015 via mobile

We stayed here for 3 nights as part of a Gate 1 tour. Single beds are like small double beds rather than twin size, Rooms a little on the small side and no tub in the bathroom but a nice walk in shower with good water pressure. Nice duvets on the beds. No wash cloth, hair conditioner or lotion supplied...

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Helpful?
Thank LeslieG_8
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear LeslieG_8 We thank you for taking time to write such a detailed report about your trip to Hanoi and are happy to note that you enjoyed the wide selection at breakfast and the tasty snacks. Your appreciation of the friendly staff and the hotel in general is great motivation for the team. Thank you for staying with us and...

Maitland, NSW, Australia
Reviewed 29 April 2015

We stayed as part of a tour group for 3 nights. Warn welcome and rooms very nice, spacious and clean. Enjoyed drinks in bar area during happy hour with others in our group. Plenty to choose from for breakfast, a great way to start the day. Only negative was the streets around were very busy so not an easy walk...

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Helpful?
Thank Chipps09
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Chipps09, Thank you for taking time to write such a complimentary review about your recent trip to Hanoi. We are delighted that you enjoyed our excellent service, the wide choice at our buffet breakfast and clean spacious rooms. Thank you for choosing the Sunway Hotel and we look forward to serving you again soon. George Teh General Manager. Sunway...

Bedford, United Kingdom
Reviewed 23 April 2015

Just like many of the other reviewers, we stayed here two nights as part of a tour. Warm welcome, comfortable beds, and good breakfast buffet. This is walking distance to the Old Quarter via streets full of real daily Hanoi life. Recommended.

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Helpful?
1Thank IrishMollie
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear IrishMollie, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are happy that you enjoyed everything our team provided for you, from the excellent service and warm welcome to the comfortable beds and excellent breakfast buffet.. It has been our pleasure serving you and we look forward to serving you again soon....

Reviewed 19 April 2015

Such friendly and helpful staff from the front desk to the dinning/bar area. The hotel is clean, great breakfast and about a 20 minute walk to the French Quarter. It is a about a 5-10 minute walk to several breweries. We enjoyed our time here. Most importantly, the room was quite and made a a great nights sleep in comfortable...

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Helpful?
1Thank SirannaA
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear SirannaA, Thank you for taking time to write such a nice and detailed review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay with us and appreciated our quiet room, comfortable beds, great breakfast, friendly and helpful staff and convenient location. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you...

London
Reviewed 18 April 2015

Stayed here for a couple of nights on a tour. The rooms were clean, comfortable and well equipped, we were quite high up. We ate at the hotel one night and the food was excellent. There was a good choice of food available at breakfast to fit both Vietnamese and Western tastes. The hotel is a 20 minute walk from...

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Helpful?
1Thank meatja13
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear meatja13, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi and the staff. We are delighted that you enjoyed everything our team provided for you, from the excellent service to the breakfast and the convenient location. It has been our pleasure serving you we look forward to serving you again soon. Kind regards,...

devon
Reviewed 17 April 2015

Stayed at this hotel as part of our trip with Mercury Direct, actually stayed twice , we had lovely large rooms with tea and coffee facilities, flat screen TV, in room safe and bottled water supplied daily, there is a lovely large shower and nice comfy beds, they also had English plugs around the window area ,very nice Hotel.

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2Thank bippoDevon
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear bippoDevon, Thank you for taking time to write such a nice and detailed review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay with us and appreciated the lovely and comfortable room with its facilities. Do tell your friends about us when they are headed this way so that we can look after them too, Thank...

Edinburgh, United Kingdom
Reviewed 14 April 2015

Visited the Sunway for 3 days before moving on.As this was our first visit to Hanoi we wanted a Hotel in the Old Quarter the Sunway fitted the bill from the point of view of location.We were also aware that it was a short stay city hotel and again it fitted the bill albeit the rooms and common areas will...

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Helpful?
Thank RAYMOND W
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear RAYMOND W, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi and the staff. We are delighted that you enjoyed everything our team provided for you, from the excellent service to our friendly and very helpful staff. It has been our pleasure serving you and thank again for choosing Sunway Hotel Hanoi. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 

Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $79 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Reservation Options:
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Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#35 Luxury Hotel in Hanoi
#41 Spa Hotel in Hanoi
#58 Business Hotel in Hanoi
#65 Family Hotel in Hanoi
#65 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Hotel Hanoi staff and other travellers.
11 questions
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Kuala Lumpur, Malaysia
4 months ago
Sedlescombe
4 months ago

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Questions? Get answers from Sunway Hotel Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor, quieter room”
 of 5 bubbles gth2k, 7 Feb 2017 | Read review
“The executive rooms are just fine.”
 of 5 bubbles georgejacob45, 25 Jan 2017 | Read review
“We only went to the restaurant, and did not stay there”
 of 5 bubbles 913jerryw, 20 Dec 2016 | Read review
“Higher floors give the chance of a better view”
 of 5 bubbles K4420JFjohns, 14 Nov 2016 | Read review
“Ask for a room that doesn't face a concrete wall!”
 of 5 bubbles juliejt, 28 Oct 2016 | Read review
5 of 5