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Pullman Hanoi

Expedia.comUS$101*
View Deal
#99 of 580 Hotels in Hanoi
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$107*
US$101*
US$107*
US$101*
US$107*
US$101*
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Pullman Hanoi
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610 Reviews from our TripAdvisor Community

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Showing 445: English reviews
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Los Angeles, California
Reviewed 2 days ago NEW

Hotel staff was great but the hotel room itself is getting up there with age. I chose to reserve this hotel because on Hotels.com it was rated a 4.5 stars for a decent price. I can barely give it a 4 star.

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Helpful?
Thank davidT331FH
Hong Kong, China
Reviewed 5 days ago NEW

Hotel is around 29kms from Hanoi's Noi Bai airport and will take around 1hr to arrive barring traffic conditions. Nestled amongst a few embassies and 10 mins away from Hanoi's old quarter, making this hotel the best for both business and leisure customers. Hotel has very specious rooms which could fit a family. All rooms comes with free minibar to...

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Helpful?
Thank Agape10
Nomad
Reviewed 2 weeks ago via mobile

Service - English speaking staff at front desk. Quick and hassle free check in and out. But interestingly no food and drinks allowed while sitting at the lobby. Slight adventure during checkout with non incurred bar charges but that was quickly sorted out. Location - 45mins-1hr (moderate traffic) at USD$43 return trip(book at airport counter) to Noi Bai airport. Taxi...

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Helpful?
Thank Maxim_Lee
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review Dear Maxim Lee, Thank you very much for taking the time to share your nice experience with us on the recent stay at Pullman Hanoi. We are happy to read that you had an enjoyable stay and appreciated the hotel services with many elements, from the location and services to...

Reviewed 3 weeks ago via mobile

What makes a hotel special since it is a temporary home is the staff working there. Ms. Huey and Mr. Huy are the fine examples. I have not stayed at this hotel for almost a year. When I arrived, I saw Ms. Huey was far away when she turned her body she saw me. What amazed me is she remembered...

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Helpful?
Thank EuclidW
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear EuclidW, We would like to express our sincere thank for taking time to share your experience at Pullman Hanoi. It is with much delight to receive the positive feedbacks. We are happy to learn that you enjoyed the hotel room and facilities and the most impression to you is the service coming from our staff. I shared your comment...

Brisbane, Australia
Reviewed 3 weeks ago

Imagine our surprise at 6.30am wandering in to breakfast expecting a brisk group of business traveller in the grand dining room to see 90 avid schoolboys devouring every carb and bacon slice in sight! it appears that the rates can be afforded by tour groups doing charity work, as these cheery young men were involved in visiting their brother school...

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Helpful?
Thank MaryGClarke
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear MaryGClarke, We would like to thank you for choosing Pullman Hanoi as your accommodation choice during your recent stay in Hanoi and for taking the time to give us a nice review. We are very pleased to read that how you describe our hotel, It make us feel unique and we hope that you enjoyed your visit in our...

Navi Mumbai, India
Reviewed 3 weeks ago

I stayed for 3 days at this hotel for meeting. I was treated with welcome drink and recognized as Le Accor member. I was given room of my choice. Room was large, included plenty of drinking water, tea, coffee and toiletries. The internet wi-fi was strong and once logged in, you could use it throughout the hotel. The bed was...

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Helpful?
Thank Saket G
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Saket G, We would like to thank you for choosing to stay with Pullman Hanoi during your recent visit for sharing your appreciation with us. We are delighted to learn that you had an excellent stay with us and particularly value our hotel on many section such as the facilities of the room and the WiFi. We are very...

Reviewed 3 weeks ago

Has been staying at this hotel almost every 2 months due to business trip for over 3 years. I reckon that the service provided by hotel is degrading every year. First of all the hotel is reducing the executive floor usage to invited 1 guest. Then reduce complementary laundry PCs per day. Also the controlled on distributing bottles water per...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank pangsuiyen
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear pangsuiyen, Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards of the degrading facilities, we regret that you had to go through such a disappointing experience. At the moment, we are...

Reviewed 5 weeks ago via mobile

I was here for business trip and due to the hotel location and jam, I decided to dine in. Prior to Hanoi, I was staying in Pullman HCMC. The food at HCMC Pullman hotel was fantastic ! From breakfast to dinner. For Pullman Hanoi, it's the worst buffet and breakfast. Breakfast: the selection was odd and it seems like they...

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Helpful?
Thank Jie L
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Jie L, Thank you for taking the time out to share us of the dissatisfaction you have encountered during your recent meals at la Cheminee restaurant. On behalf of Pullman Hotel, please accept our deepest apologies for the inconvenience you were caused during your visit in Hanoi. It is feedback such as yours that enables us to reinforce the...

Brussels, Belgium
Reviewed 15 April 2017

Nice location and comfortable rooms. Affordable and welcoming. Good wifi connection. Recommended for a good and comfortable stay downtown Hanoi. Nice swimming pool. Professional staff and nice breakfast buffet.

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Helpful?
Thank msegard
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear msregards, We would like to thank you for taking the tie to complete our Gest Comment Card following your recent visit at Pullman Hanoi. We are pleased to to learn that you had a comfortable stay with us and particularly value our hotel on the location, swimming pool and last but not least a nice breakfast buffet. Your comment...

Kuala Lumpur, Malaysia
Reviewed 11 April 2017

This is my 4th time staying with Pullman Hanoi. I must say, Pullman Hanoi have been striving to improve the customer satisfaction and experience and they have made it. Compared to my previous stays with Pullman Hanoi, this is the most memorable stay. I am happy and satisfy with the warm welcoming of the Hotel Guest Greeter (Previously they do...

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Helpful?
Thank CalChoong
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Calchoong, our valued Platinum guest, We are pleased to read that you had an enjoyable stay in Pullman Hanoi. It is encouraging as our guest's satisfaction is our primary concern. We regret that our Seafood Pizza has ruined your evening during your stay. We understand that it did not meet your expectations, your comment on our negative side has...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more   less 

Additional Information about Pullman Hanoi

Address: 40 Cat Linh Street, Hanoi 10000, Vietnam (Formerly Hanoi Horison Hotel)
Region: Vietnam > Hanoi
Price Range: $123 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Hanoi 5*
Number of rooms: 242
Reservation Options:
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Hotel Style:
#23 Business Hotel in Hanoi
#31 Luxury Hotel in Hanoi
#38 Spa Hotel in Hanoi
#61 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Hanoi staff and other travellers.
8 questions
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Questions? Get answers from Pullman Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the front of the building face the parking lot and the pool.”
  • bathtub of executive suite bathroom
  • bedroom of the executive suite
  • Vanity area of executive suite bathroom
  • shower stall of executive suite bathroom
  • from the living room looking into the bedroom of the executive suite
  • Half bath in the living room of the Executive Suite
  • Living room of the Executive Suite
  • Free minibar and desk in the Executive Suite
D6QZpaule, 6 Mar 2017 | Read review
“If you are looking to stay out of the crowd then Pullman Hanoi is at its best location”
ajay24arti14, 5 Jan 2017 | Read review
“Top floor rooms”
936andreeab, 2 Jan 2017 | Read review
“great service, good breakfast, clean, highlands coffee at ground floor”
IjuS, 2 Jan 2017 | Read review
“Talk to the staff, they want to help you.”
RupertBear77, 30 Dec 2016 | Read review
5 of 5
Expedia.com
US$101* /night
View Deal
Hotels.comUS$101
Hotwire.comUS$101
PricelineUS$107
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*Disclaimer
Prices are for 1 room, 2 adults
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