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The Hanoi Club Hotel & Lake Palais Residences

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The Hanoi Club Hotel & Lake Palais Residences
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238 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Reviewed 3 weeks ago via mobile

The rooms were okay but a little small. No room service after 10pm and no in room dining after that either. Would expect better from a so called 4 star hotel. Checked in pretty late and was there for only one night on our way to Catba so can't comment much about other facilities.

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Helpful?
Thank Rahul T
Marina del Rey, California
Reviewed 4 weeks ago

A very disappointing four day stay. Not only is the place tired but it’s dirty. I happened to drop an almond on day one and it was still there on day four. In other words the room was never vacuumed during my entire stay. The housekeepers clean the rooms in bare feet. That’s a new one for me. Now for...

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Thank dwalker43
Kalamazoo, Michigan, USA
Reviewed 31 October 2016

I liked the hotel, the room and the staff. The view of the lake is first-rate. If weather is good, you can dine outside with a view of the lake. In between, however, is a golf driving range (people hit golf balls into the lake!). It's about a $3-4 US taxi ride to the old quarter, but with traffic it...

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Thank JMB-NLY
Rotterdam, Netherlands
Reviewed 17 October 2016 via mobile

Awesome! Great hotel in a quiet and peaceful place in Hanoi. Not the old quarter but the west lake. Much nicer and less traffic. Breakfast is great. Rooms are big and beds wide. Full functioning A/C. Great bathroom and stunning bath! Just the wifi..not up to modern standard.

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Helpful?
Thank Washant
HNCManager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Washant, Thank you so much for taking time to write this review. It is wonderful to know that you are sastified with our peaceful location, our room and our breakfast. we are trying to upgrade our wifi system to a morden version. we wish you are hapy and successfully and hope to welcome you back soon. Best Regards, Monica-Duty...

Reviewed 16 October 2016

we stayed here with my family the first week of October... It was incredibly perfect for a family getaway...everything is perfect and professionals when it comes to service,My Family was so satisfied by the facilities and service...we will definitely coming back and will recommend the place as well...

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Helpful?
Thank Sherwina F
HNCManager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Sherwina F, Thank you so much for choosing to stay in our hotel and taking time to review us. It is so great to see your wonderful comment, we wish to welcome you back at the soonest time. Best Regards, Monica-Duty Manager

Da Nang, Vietnam
Reviewed 15 October 2016

Stayed here for 5 nights. Appreciated being away from the busyness of the Old Quarter, but close enough to get their quickly if needed. The fitness facilities are excellent - lots of weight machines, free weights, and cardio equipment. The pool was also good for lap swimming. If you need a coffee fix, there is a "Coffee Bean and Tea"...

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Helpful?
Thank hien n
Reviewed 14 October 2016

I booked here for 1 night through the recommendation of my friend - Mr. Aron, excellent to deal with and with a minimum of fuss. And the hotel has one of the most spectacular views I've ever seen. Just make sure you get the lake view and a terrace. . On arrival at the lobby, we were greeted by smiling...

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1Thank Ann_Tran94
Reviewed 10 October 2016 via mobile

No problems with this hotel however nothing really stood out either. Facilities are good, as well as the rooms and the breakfast offered. Some of the staff were not very professional, especially the lady at the front desk (I think her name was dalvin or something similar?) she was rude to guests (including myself) and also witnessed her being rude...

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Thank Jess M
Reviewed 9 October 2016 via mobile

Over night stay at the hotel. Checkin was quick, you need your passport as always and a credit card or 2 million vnd deposit. The smell of fresh polish is everywhere, it is spotlessly clean. The studio was very big. Kitchenette, washing machine, full bath with glass wall to bedroom. The king-size bed was dwarfed in the room, so ample...

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Thank dave p
Da Nang, Vietnam
Reviewed 26 September 2016

Spent a week at the Hanoi Club, the food and service was very nice. We have a lovely room overlooking Westlake and the city skyline sunset with drinks out by the pool is a must. Lot's on first class facilities we visited Charm Salon and Spa the staff were super friendly and professional the service is some of the best...

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Helpful?
Thank daysoff01
Caozin, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear daysoff01, Thank you so much for taking time to write this wonderful review.it encourages us to keep up our good services. Wishing you are successful, happy always. Best Regards,

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Lake Palais Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Bonus Club Jackpot and Gaming Center, Panda Kid's Club and Arena Golf Driving Range, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Lake Palais Residences makes a perfect solution. ... more   less 

Additional Information about The Hanoi Club Hotel & Lake Palais Residences

Address: 76 Yen Phu Street | Tay ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $94 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hanoi Club Hotel & Lake Palais Residences 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Hanoi Club Hotel Hanoi
Hotel Style:
#1 Casino Hotel in Hanoi
#38 Business Hotel in Hanoi
#40 Romantic Hotel in Hanoi
#45 Luxury Hotel in Hanoi
#52 Family Hotel in Hanoi
#58 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from The Hanoi Club Hotel & Lake Palais Residences staff and other travellers.
4 questions
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Questions? Get answers from The Hanoi Club Hotel & Lake Palais Residences staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None. Even the suites are dirty with stained carpeting.”
 of 5 bubbles dwalker43, 8 Nov 2016 | Read review
“professional staff, good food & freshhhh”
 of 5 bubbles 815hienn, 15 Oct 2016 | Read review
“High floor is better”
 of 5 bubbles Ann_Tran94, 13 Oct 2016 | Read review
“Westlake View”
 of 5 bubbles daysoff01, 25 Sep 2016 | Read review
“Apartments lake view have the best view”
 of 5 bubbles chiangt926, 24 Aug 2016 | Read review
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