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The Hanoi Club Hotel & Lake Palais Residences

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The Hanoi Club Hotel & Lake Palais Residences
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250 Reviews from our TripAdvisor Community

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Showing 207: English reviews
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Reviewed 5 days ago NEW

Nice view and all step had welcome friendly and much more convenience during the stay hotel. We revommendation stay this hotel if visit Ha Noi city. Will experience kindness and nice window view when you stay.

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Helpful?
Thank George W
Ho Chi Minh City, Vietnam
Reviewed 2 weeks ago via mobile

A hotel is located right Westlake with lots of activities however equipments are old. Food service was quick. That's great. We ordered some Asian foods on the first day that were delicious however we ordered it again next day, it were different. We informed the waitress after that but she just smiled, apologised and smiled again. The main problem was...

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Helpful?
Thank PrakashnHuong
Reviewed 3 weeks ago via mobile

I stayed here for 2 nights. Before I begin my not so pleasant review I'd like to mention how impressed I was with the new bellman they have their Kent! Absolute legend and helpful guy that made my stay here somewhat better than it was. Thank you Kent! This hotel is outdated, smells like cigarettes and a dingy old strip...

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Helpful?
Thank brianaus9
HNCManager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Mr. Brian, Thank you so much for taking time to write this review. We would like to say that we always try our best to help all our guests and we feel very sad when you say thanks so much to Ken but you do not appreciate who ask him to leave his working position to help you ?...

Reviewed 3 weeks ago via mobile

I stayed here for 2 reasons, the gym and free wifi. The wifi was a joke. It rarely connected and when it did nothing was happening. We often had to sit in the lobby which was often no better. The sports centre weights and machine were so outdated. The cardio equipment was new. Prices in the restaurant and mini bar...

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Helpful?
Thank Jasmine O
HNCManager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Ms. Jasmine, Thank you so much for taking time to review us. We are so sorry about the slow internet due to the problem from our oversea supplier during that time. it made your stay become uncomfortable and we are also very inconvenient because of this unexpected mater. We hope that we will welcome you again in nearest future....

Hanoi, Vietnam
Reviewed 4 weeks ago

Very pleasant hotel near the West lake. we've organized our company's anniversary here. Nice ball-room, good banquet service. Love their pool and the view to the Lake. However the a la carte menu is not great as expected. most of guests seem Chinenese

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Thank duongenv
Singapore, Singapore
Reviewed 6 February 2017

Travelling on the approach road which looks like a lower end part of the town, I was very pleasantly surprised when we turned off the road and there, right in front of us, was this very nice building. Not the glitzy 5 star hotel building, but nonetheless a big structure. The bell hop was very helpful on our arrival. It...

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1Thank khkhoo
Reviewed 18 January 2017

Enjoyed my short stay here (only one night and day). The rooms were good with firm beds although mine smelled a little damp to start with. The weather was very rainy and wet and the hotel was quite quiet. The staff were very pleasant and friendly. Only a short stay, but I would stay there again

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Thank Gavin T
Reviewed 31 December 2016 via mobile

My boyfriend and I stayed here for a few days as a break from the hustle and bustle of the old quarter. Although the surrounding area didn't provide the tranquility we were hoping for, the hotel was a lovely escape. The facilities were brilliant and the room was lovely, albeit with a firm bed. But what really stood out for...

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Thank jessringwood
Singapore, Singapore
Reviewed 26 December 2016

We stayed at the hotel for 5 days and the room was good size with King size bed. They charged extra for child while it did not show up during our booking on Agoda. Not many options for Vegetarians at the hotel. There is a coffee bean at 0.5Km or few Indian restaurants on both sides around 1 Km away....

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Thank Saurabh G
Dubai
Reviewed 26 December 2016

We checked into the Hanoi Club after leaving our previous hotel outside of the city and before catching the night train to Sapa. We didn't want to haul our luggage for the day as we went around Hanoi, and we also wanted to be able to shower and relax before our 9 pm train. The room was just what we...

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Thank HappyPaws

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Lake Palais Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Bonus Club Jackpot and Gaming Center, Panda Kid's Club and Arena Golf Driving Range, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Lake Palais Residences makes a perfect solution. ... more   less 

Additional Information about The Hanoi Club Hotel & Lake Palais Residences

Address: 76 Yen Phu Street | Tay ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $101 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hanoi Club Hotel & Lake Palais Residences 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Hanoi Club Hotel Hanoi
Hotel Style:
#1 Casino Hotel in Hanoi
#38 Business Hotel in Hanoi
#40 Romantic Hotel in Hanoi
#46 Luxury Hotel in Hanoi
#52 Family Hotel in Hanoi
#59 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from The Hanoi Club Hotel & Lake Palais Residences staff and other travellers.
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Questions? Get answers from The Hanoi Club Hotel & Lake Palais Residences staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Option to take rooms with lake view”
 of 5 bubbles SaurabhG674, 26 Dec 2016 | Read review
“None. Even the suites are dirty with stained carpeting.”
 of 5 bubbles dwalker43, 8 Nov 2016 | Read review
“professional staff, good food & freshhhh”
 of 5 bubbles 815hienn, 15 Oct 2016 | Read review
“High floor is better”
 of 5 bubbles Ann_Tran94, 13 Oct 2016 | Read review
“Westlake View”
 of 5 bubbles daysoff01, 25 Sep 2016 | Read review
5 of 5