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The Hanoi Club Hotel & Lake Palais Residences

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The Hanoi Club Hotel & Lake Palais Residences
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250 Reviews from our TripAdvisor Community

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Showing 207: English reviews
Gold Coast, Australia
Reviewed 24 September 2016 via mobile

Place is great out of the hustle and bustle. Bed is a little hard. But staff are really nice and theres driving range. This was our first time in Hanoi and we liked it cabs are always out front for a few dollar ride to old quarter etc. we went for out honey moon

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Helpful?
Thank Jhai89
Las Vegas, Nevada
Reviewed 10 September 2016

The Hanoi Club is a very relaxing place to go to whenever you're tired. They have a very beautiful view to the lake. You can also see the sunset at here too. I really like this place and all of the staff here are very nice. If you ever come to Hanoi you should definitely vist and stay at this...

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Helpful?
Thank 629michellema
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear 629michellema, Thank you so much for your wonderful review, it is the big movation for us to improve ourselves. We wish you a great time and look forward to welcoming you back soon. Best Regards, Monica- Duty Manager

Reviewed 26 August 2016 via mobile

There was no bellman when we walked in. Front desk staff is good. Breakfast is simple and decent, few choices, but I love the home-made yogurt. It seems apart from staff who interact with guests (FO, restautant servers,), other staff do not have a friendly smile with them when they see guests Wifi is really poor during our stay We...

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Helpful?
Thank HaLan T
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Ms. Ha Lan T, Thank you so much for choosing our hotel and taking time to review us. We are happy to know that you love our hotel also our staffs.We are sorry for the lack of caring due to no bellman when you check in. Regarding to your information, We are trying to upgrading our internet system also...

Taiwan
Reviewed 24 August 2016

I have stayed in this hotel for many times both hotel and serviced apartment. I love it much. The view is beautiful and the food is very nice, the best point is friendly, helpful staffs. I will introduce all my friends to stay in this beautiful hotel.

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Helpful?
Thank chiangt926
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Mr. Chiang, Thank you so much for your review. It is wonderful to know that you love our hotel also our serviced apartment. We hope you will stay here for long time so as you can enjoy all our facilities. Wishing you are successful always. Best Regards, Monica-Duty Manager

Reviewed 23 August 2016

I spent two days at this hotel since it has golf driving range hitting balls to West lake. Another point of this hotel is deep bath tub with strong pressured shower water. I can enjoy hot bath quickly like being in Japan. Location is one of the best. People are nice and cheerful. But only sad thing is the towels...

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Helpful?
Thank abe i
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Mr. Abe, Thank you so much for taking time to write this review about us. We are so happy to know that you had a pleasant stay in our hotel. you had spent time to use our golf driving range, our Jacuzzi ... It is also wonderful when you like the hotel location and our staff service. Thank you...

Kuala Lumpur, Malaysia
Reviewed 23 August 2016

This is a hotel by the lakeside, with golfing range, swimming pool, and gym by the lakeside - the restaurant itself also offers view of the lake. It is a very comfortable and convenient hotel if you plan to stay by the West Lake (the other more famous lake is Hoan Kiem Lake which is closer to the Old Quarter)...

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Thank Kevin C
Reviewed 16 August 2016

I spent two nights at this hotel. Was in Hanoi for business. The hotel is in a very good location. Nice view by the lake. Great breakfast. Also very good gym and other facilities as I expected of it as a club. Didnt have time to try the pool but saw lot of people in the pool early morning --...

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Thank Doley T
Reviewed 14 August 2016

The Hanoi Club resort is a little bit amazing, a little bit surprising and a little bit confusing. It's like a 5 star hotel with a 3 star atmosphere; 2 tennis courts, a squash court, a massive pool lit with delightful lights, a golf driving range, fishing, a bar, a restaurant, room service, a lounge and a casino. Breakfast, as...

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Thank dan t
Singapore
Reviewed 1 August 2016

Stayed here before. Loved the view of West lake from this hotel. This is the main selling point of this hotel. Forget the suite rooms or rooms with city view. This meant the view is blocked by the adjacent building across the road, and the window curtain is drawn at all times. I booked the suite room, then changed to...

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Helpful?
Thank GohYH93
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Mr. Goh, Thank you so much for choosing to stay in our hotel and it is more wonderfull when we know that you satisfy with our services. your review is a motivation for us to keep trying in improving and making a pleasant stay for all our guests. We wish you a great time and look forward to welcoming...

Ostersund, Sweden
Reviewed 19 July 2016

Even if you look for a nice holiday or you're here for a business trip, The Hanoi Club is my best choice. Nice and clean rooms with a lot of choices depending your needs. Family rooms, apartements or double room. Very nice wiew towards the lake, pool area, driving range for golf, a very good gym, massage and my wife...

Review collected in partnership with this hotel
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Helpful?
Thank Lars H
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Mr. Lars, Thank you so much for taking time to write this wonderful review about us. This review is much valueable with us for introducing our hotel to other guests. We are so happy to know that you love our hotel and all our services. we will try to improve them so as all guests will have a good...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Lake Palais Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Bonus Club Jackpot and Gaming Center, Panda Kid's Club and Arena Golf Driving Range, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Lake Palais Residences makes a perfect solution. ... more   less 

Additional Information about The Hanoi Club Hotel & Lake Palais Residences

Address: 76 Yen Phu Street | Tay ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $100 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hanoi Club Hotel & Lake Palais Residences 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Hanoi Club Hotel Hanoi
Hotel Style:
#1 Casino Hotel in Hanoi
#38 Business Hotel in Hanoi
#40 Romantic Hotel in Hanoi
#46 Luxury Hotel in Hanoi
#52 Family Hotel in Hanoi
#59 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from The Hanoi Club Hotel & Lake Palais Residences staff and other travellers.
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Questions? Get answers from The Hanoi Club Hotel & Lake Palais Residences staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Option to take rooms with lake view”
 of 5 bubbles SaurabhG674, 26 Dec 2016 | Read review
“None. Even the suites are dirty with stained carpeting.”
 of 5 bubbles dwalker43, 8 Nov 2016 | Read review
“professional staff, good food & freshhhh”
 of 5 bubbles 815hienn, 15 Oct 2016 | Read review
“High floor is better”
 of 5 bubbles Ann_Tran94, 13 Oct 2016 | Read review
“Westlake View”
 of 5 bubbles daysoff01, 25 Sep 2016 | Read review
5 of 5