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Somerset Grand Hanoi

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Somerset Grand Hanoi
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608 Reviews from our TripAdvisor Community

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Showing 495: English reviews
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Sydney, Australia
Reviewed 2 days ago NEWvia mobile

Perfect serviced apartment for my family of 4, for its low room rate, free tasty breakfast, next to Hoan Kiem lake, got pool, tennis courts, gym, friendly staff, apartments and furniture are about 10 years old but are clean and efficient, great alternative to hiring 2 hotel rooms, highly recommended !

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Helpful?
Thank charles964
Hanoi, Vietnam
Reviewed 3 days ago NEW

I lived there for almost 2 years and loved the apartment, staff, utilities, facilities, sales people, front desk staff and door men. The location is convenient and there are shops on the first level with a grocery store, post office, coffee shops, a sushi restaurant, hair salon, etc.. The rooms are clean and comfortable.

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Helpful?
Thank F T
Frederiksberg, Denmark
Reviewed 3 days ago NEW

The rooms in this apartment hotels are a little worn out. It is not a big deal – except for the windows. They do not close completely – which means a lot of traffic noise in the apartment (even on 9th floor where we stayed). The breakfast is nice – especially compared to the very cheap price. And the staff...

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Helpful?
Thank Morten-Elm
Al Jubail, Saudi Arabia
Reviewed 4 days ago NEW

It's a tad more than other hotels in the area but Somerset is fantastic, especially for families. The rooms are huge with separate bedrooms, two bathrooms, a full kitchen, a washer/dryer. Very clean and a courteous, reliable staff. We were up on the 19th floor and I highly recommend it - not just for the view but also to escape...

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Helpful?
Thank hkhb
NLDung, Manager at Somerset Grand Hanoi, responded to this review

Dear hkhb, Thank you very much for sharing your current stay at Somerset Grand Hanoi. We are very happy to learn that you and your family had a great stay and our facilities and service meet your expectation. Your special mentioned Somerset Grand Hanoi is a Fantastic place and " very clean and courteous reliable staff" encourage us to work...

Kuala Lumpur, Malaysia
Reviewed 1 week ago NEW

Though the property is old, it is very well maintained. The 2 bedrooms was spacious and provide ample space for our family to rest after a long day in Hanoi. WiFi, TV channels, amenities are excellent. The only downside is the speed of lift can take quite a bit of your time. Overall a great stay and Somerset did not...

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Helpful?
Thank Tank1702
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Tank1702 It is fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi! Thank you for your positive review on our spacious apartment, facilities, amenities and particularly noting the apartment is well maintained. We always strive to provide our guests with the best possible service and memorable experiences. Your kind words and compliments are huge...

Armidale
Reviewed 1 week ago via mobile

High level of service from helpful English and Chinese speaking staff. Located within 10 minutes walk of central shopping area and markets. Comfortable rooms with washing/drying machines, plenty of air conditioning, hot showers, pool, gym, tennis courts, restaurant and nearby shopping available with cafes downstairs on the attached building. Views of the city and overnight baggage hold so you can...

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Helpful?
Thank maccaArmidale
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear maccaArmidale It is fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi. I am so happy to hear that our service, facilities and location have made a positive impression of your stay. We look forward to your return, whether for business or pleasure and hope that I can be of assistance in planning with...

Brisbane, Australia
Reviewed 1 week ago via mobile

Friendly staff and great place for a family to stay in Hanoi. Little supermarket downstairs. Rooms were large enough for two adults and kids. Comfortable stay. We had a basic two bedroom apartment with two bathrooms including a bathtub. Buffet breakfast was good too and easy for taxis to find after a day out.

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Helpful?
Thank Aimee B
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Aimee B Thank you so much for your recent visit to Somerset Grand Hanoi and. I am happy to hear about your positive review on our strategic location, staff, breakfast, spacious apartment and on-site supermarket. We all look forward to your return, whether for business or pleasure and hope that I can be of assistance in planning your visit....

Canberra, Australia
Reviewed 2 weeks ago

We were at the end of our holiday. What better way than to stay at this lovely, friendly, clean accommodation. We are a family of 4 and we were accommodated very well from the time we stepped in the door, to an exceptional breakfast and even a complimentary cake for my birthday. Thank you to all the friendly, helpful staff.

Review collected in partnership with this hotel
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Thank Alex471
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Alex471 Thank you so much for your recent visit to Somerset Grand Hanoi. I am so happy you chose us to end your holidays in Vietnam and celebrated your birthday with us. "Happy Belated Birthday - Alex". It is always wonderful to read how much our guests enjoyed their stay with us. Thank you for recognizing the service of...

Hiroshima, Japan
Reviewed 3 weeks ago

Everything was fine. I enjoyed Sauna. Its sports gym is full of machine, however I did not have time to use it. I should have stayed with at least 2 persons. The location is fine in 5 mins from the old city.

Review collected in partnership with this hotel
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Thank yokom592
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear yokom592 It is fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi. Thank you so much for your excellent review and recommendation. Your compliments are huge motivation for us. We look forward to your return, whether for business or pleasure and hope that I can be of assistance in planning with you. Warmest regards...

Ho Chi Minh City, Vietnam
Reviewed 3 weeks ago

I would rate Somerset Grand Hanoi above all other 5* Hotel I have stayed in downtown Hanoi, due to it convenient location, accessibility to my business contacts and hassle-free in & out that ones would usually encountered at other 5* Commercial Hotels.

Review collected in partnership with this hotel
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Helpful?
Thank Sonny L
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Sonny L It is fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi! I am so happy to hear that how you enjoy our strategic location and our service. Among all, thank you for rating us above other 5 star hotels although we are in Luxury Serviced Apartment category. Your compliments are indeed huge...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $161 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Somerset Grand Hanoi 4.5*
Number of rooms: 185
Reservation Options:
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Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi
Hotel Style:
#17 Luxury Hotel in Hanoi
#28 Family Hotel in Hanoi
#35 Business Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Somerset Grand Hanoi staff and other travellers.
13 questions
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Questions? Get answers from Somerset Grand Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bad windows + traffic = a lot of noise. So get a room as high as possible.”
Morten-Elm, 21 Apr 2017 | Read review
“Upper floors are quieter. With a family opt of the bigger rooms and enjoy the extra space for a reasonable price.”
hkhb, 20 Apr 2017 | Read review
“Higher floor and view”
Tank1702, 17 Apr 2017 | Read review
“We chose a higher floor as we knew traffic noise could be a problem.”
Kittypetersen, 13 Feb 2017 | Read review
“Room door is too losse, it is made a sound when closure. ”
eexposer, 11 Feb 2017 | Read review
5 of 5