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Somerset Grand Hanoi

782 reviews
#88 of 607 Hotels in Hanoi
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Traveller (286)
Room & Suite (247)
Pool & Beach (41)
Overview
  • Excellent53%
  • Very good37%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“washing machine”(64 reviews)
“tennis courts”(22 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.5 Star Hotel
All hotel details
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Reviews (782)Write a Review
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All reviewswashing machinebedroom apartmenttennis courtsfull kitchensmall supermarketsupermarket downstairsgreat apartmentserviced apartmentsthe ground floordining tableold quarterliving areahoa lo prisonswimming poolfamily staymini martquan an ngon
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1 - 5 of 626 reviews
Reviewed yesterday via mobile

We are a family of 7 and we stayed at Somerset Grand Hanoi during the Tet holiday. The family room we booked were big and spacious. The front desk staff were extremely helpful. A big thank you to Jasmine Hue, Hoang Hanh and Peter Trang...More

Thank Angeline C
Reviewed 6 days ago

Somerset Hotel is located in Old Quarters, reasonable price, great location to restaurants and to experience the culture. We stayed in an updated three bedroom unit and was very spacious, bathrooms were good. There is a grocery store in the lower level of the hotel...More

Thank Diana8254
Reviewed 6 days ago

Excellent property with all required amenities. Very friendly and helpful staff. Excellent location-we walked to all attractions. Property complex had two ATMs, a bank, a well stocked convenience store. I would love to stay again, unhesitatingly.

Review collected in partnership with this hotel
Thank atulkg2015
Reviewed 1 week ago

This should be the example for all services to benchmark their operations. Positive experience from arrival, check-in to checkout. Excellent services all the way with greetings that make you feel appreciated, wanted and sense of belonging. The amenities - Mini Shopping mall at the ground...More

Review collected in partnership with this hotel
Thank Samuel H
Reviewed 1 week ago

Whole apartment need update/renovations urgently. Location was ok. Quite noisy from traffic below, even up to 2am, Daily apartments upkeep was not properly undertaken eg handwash & toiletries need reminding to replenish. Staff were quite good & efficient, spoke good english.

Review collected in partnership with this hotel
Thank zafrullahm2018
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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$105 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Family Hotel in Hanoi
#25 Luxury Hotel in Hanoi
#35 Business Hotel in Hanoi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Family Hotel in Hanoi
#25 Luxury Hotel in Hanoi
#35 Business Hotel in Hanoi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (286)
Room & Suite (247)
Pool & Beach (41)
Dining (18)
Amenities (16)
Family and Play Areas (2)
Questions & Answers
Ask a question
timmy1012018
27 January 2018|
AnswerShow all 2 answers
Response from graemet25 | Reviewed this property |
Sorry I don’t know the answer to that question.
0
Votes
taylajoel
15 January 2018|
AnswerShow all 6 answers
Response from lazypigcess | Reviewed this property |
You will still get the sun by the pool.. however they are renovating the pool area and stated completion Q2 2018. you might want to be sure that the pool is open in march then..
1
Vote
Winnie_X1
2 November 2016|
AnswerShow all 6 answers
Response from SSNEB | Reviewed this property |
Hi Winnie_X1 , the pool table and the table tennis is free, but I am not sure about the tennis courts
0
Votes
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Room Tips
"New renovation three bedroom"
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"Bring along a charging tray with more power outlets. There is 3 available where I stayed, scattered evenly..."
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"the higher the floor the better. street is very noisy, continual honking from vehicles. Fifth floor is just..."
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"All appliances in the room, including a washer/dryer worked well, which helped us pack light."
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