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Somerset Grand Hanoi

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527 Reviews from our TripAdvisor Community

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There are newer reviews for Somerset Grand Hanoi
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Showing 434: English reviews
Adelaide, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 April 2016

We had a family room, this was fantastic, 2 ensuites, seperate lounge not much of a view. Fantastic staff very helpful, very clean and a nice big pool, close to everything. Free breakfast and which was the best throughout our trip through Vietnam and Cambodia. They had Buffalo tours desk which made our transfers very helpful. Highly recommend using them... More 

Helpful?
Thank Cheryl M
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Cheryl M First of all, thanks a lot for having chosen Somerset Grand Hanoi and for sharing a positive review with us on TripAdvisor. It is so wonderful to hear that you enjoyed your stay thoroughly. We are delighted to have met your expectations in service, facilities, amenities, location and quality standards. Receiving such positive feedback from our valued... More 

Seoul, South Korea
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 April 2016

The locastion is at center of Hanoi with a few of famous Vietnamese restaurants (with good taste as well) and visiting place near ! And, it has several kinds of rooms with kitchen (cooking is possible) quite good for the stay of family at reasonable rate. And, as there is a super-market on ground floor with various things, it will... More 

Helpful?
Thank Yong Kook L
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Yong Kook L Thank you for sharing your stay experience at Somerset Grand Hanoi and we are most pleased to learn that you had comfortable stay with us. Thank you for also pointing out that Somerset Grand Hanoi is strategically located in the heart of Hanoi where entertainment, sightseeing, shopping and eateries are within walking distance or a short... More 

1 review
Reviewed 19 April 2016 via mobile

This was our first time visiting Vietnam, in fact it was our first time in Asia and this hotel and the Somerset in Hai Phong, made our trip a flawless success. The hotel staff was incredibly accommodating and their collective proficiency in English was amazing. They arranged transportation with reputable companies-effectively eliminating any worries that had been caused by the... More 

Helpful?
Thank Stacy S
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Stacy S It is with great pleasure and honor to receive such great review you wrote regarding your recent visit to Somerset Grand Hanoi and Somerset Central TD Hai Phong City. We truly enjoyed reading that we were able to get you off a good start for your first to Vietnam and Asia and a created a flawless visit... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 April 2016 via mobile

This nice hotel is in the best spot to stay in for a couple of weeks. Big rooms with heaps of space for the family. Stayed here for 2 weeks and it was the best! love the buffet and the staff are very helpful. Rooms are air conditioned and look straight out into Hanoi. Mug recommended for couples and family.

Helpful?
Thank 960kaseyb
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear 960kaseyb Thank you for sharing your positive impressions of your two weeks stay at Somerset Grand Hanoi and particularly very happy to read that Somerset Grand Hanoi is the best place to stay for extended stay and it was the best you found in the city! We are humbled by your compliments on our service, spacious and well equipped... More 

Kuala Lumpur, Malaysia
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 11 April 2016

If you are looking for an apartment instead of the conventional hotel rooms, Somerset Grand Hanoi is your best bet! Although the hotel might look dated from the outside, the apartments are really nice! If I am not wrong, the interior has been refurbished lately. The new look is clean and comfortable. I travelled with my parents; therefore, the communal... More 

Helpful?
Thank KEVIN T
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Kevin T Thank you for sharing your positive impression of your recent stay at Somerset Grand Hanoi! It is very heart warming to read your review and your mention "Somerset Grand Hanoi is the best bet for serviced residence" is what we strive to provide a home for our residents. Yes, you have correctly pointed out that our property... More 

Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 April 2016

While the rooms and furnishings are showing their age, the staff were great - friendly and very helpful when we had a few mishaps. As others have mentioned some rooms are noisy (it is hanoi afterall) - rooms with lower numbers seem to be the quieter ones - e.g. xx04 is a lot quieter than xx06.

Helpful?
Thank mc852
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear mc852 Thank you so much for taking the time to share your stay experience at Somerset Grand Hanoi and we truly appreciate your positive review on our service and value. Thank you for recognizing our associates and your compliment is most encouraging. At the same time, please be assured that we have regular maintenance program in place to upkeep... More 

Hanoi, Vietnam
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 April 2016

I booked this hotel for my Italian friends. They stayed in a 2 bedroom apartment in 1 week and they were very satisfied in general. The location was convenient. Facilities were good. Excellent service with friendly & nice staff. Ms Thu - Sales Manager - supported us really great.

Helpful?
Thank Yessha
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Yessha Thank you for sharing your recent experience at Somerset Grand Hanoi. We truly appreciate your review and the compliments about our strategic location, facilities and service. Thank you for recognizing our associates especially Ms. Thu, our Sales Manager and rest assured that I will pass your kind words to her. We hope that we will have another opportunity... More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 April 2016

We stayed in Somerset Grand Hanoi for two nights and it was close to most attractions you'd want to see in Hanoi. The staff was helpful and helped us book tours to Ha long Bay- which was absolutely stunning!

Helpful?
Thank Shankstravels
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Shankstravels Thank you for sharing your positive experience at Somerset Grand Hanoi. I am very happy to learn that you enjoyed your stay with us and our strategic location meets with your expectation and need. Thank you again for recognizing our associates! We hope you will stay with us again for another memorable stay. Warmest regards, Lew Yen Ping... More 

1 review
Reviewed 1 April 2016 via mobile

It was very nice. I think it had to have more rubbish bins. Other than that it was great. It was also very convenient because it was just a 10 minute stroll away from Old Quarter and it felt great to live in the heart of the Old Quarters.

Helpful?
Thank Bryan Y
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Bryan Y Thank you so much for your recent stay at Somerset Grand Hanoi. I am glad to hear that you had good stay with us and enjoyed the strategic location of our property. At the same time, I have noted your suggestions to have more trash bins at the property. The hospitality industry is among industries with a... More 

Malaysia
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 April 2016 via mobile

We stayed in Somerset Grand Hanoi for 5d/4n with our children aged 10, 8 and 5 years old. The staff at reception were really nice and helpful. I had tried to email Somerset Hanoi to ask about their breakfast rates for children as they only had one breakfast rate stated in their website. They never responded despite 3 emails on... More 

Helpful?
Thank Jonaline39
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Jonaline39 Thank you very much for sharing your recent experience at Somerset Grand Hanoi. I am glad to hear that you had a good stay. At the same time, I am sorry for the oversight in replying to your enquiry promptly that should not reflect correct our standard in answering all email enquiries within 24 hours of the enquiry... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $155 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Somerset Grand Hanoi 4.5*
Number of rooms: 185
Reservation Options:
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Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi
Hotel Style:
#17 Luxury Hotel in Hanoi
#28 Family Hotel in Hanoi
#35 Business Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Somerset Grand Hanoi staff and other travellers.
13 questions
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Questions? Get answers from Somerset Grand Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the complementary lotus tea, it's a must try in Hanoi”
 of 5 bubbles karloantoniog, 1 Dec 2016 | Read review
“1204 with a tennis court and a pool view”
 of 5 bubbles emelander1, 12 Nov 2016 | Read review
“ask for a high floor, the view is excellent!”
 of 5 bubbles tomat449, 9 Nov 2016 | Read review
“For the price of this apartment it was very good value , only thing is had extra price for breakfast.”
 of 5 bubbles j0hnb52, 7 Nov 2016 | Read review
“higher floors (above 21)”
 of 5 bubbles rosn956, 4 Nov 2016 | Read review
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