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New Star Hotel Hanoi

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New Star Hotel Hanoi
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51 Reviews from our TripAdvisor Community

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Showing 40: English reviews
Jakarta, Indonesia
Reviewed 17 January 2014

We were check in at 24th.December, and the hotel offer a Christmas party with dinner, for free!! And the hotel manager with Santaclaus costume entertained the chlidren. I would suggest this hotel for family with children. We felt at home at this hotel, and the staff are very helpful and familiar. The hotel is near tradisional water puppetshow , shopping...

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Helpful?
2Thank Tur H
NewStarhotel H, Manager at New Star Hotel Hanoi, responded to this review

Dear Sir, Thank you very much for staying at our hotel and using our service. Your presence in Christmas party is our great pleasure. We wish all best to you with healthy, successful and happiness. Also, we thank you for reviewing us on Tripadvisor. It would be big encourage for all our staff to do our job better. During the...

Sisophon, Cambodia
Reviewed 11 January 2014

I am very happy I booked New Star Hotel. My friend and I had limited time in Vietnam and had little planned beforehand, so we had to book New Star last minute. We had only booked a room for one night and were expecting to move to a hostel for our second and third nights. We ended up deciding to...

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1Thank Neal S
NewStarhotel H, Director of Sales at New Star Hotel Hanoi, responded to this review

Dear Neal, Thank you very much for staying, using our services and reviewing our hotel on Tripadvisor. We remember you as a close friend. It was great to talk with you and show you how beautiful of my hometown and also Vietnam are. I believe that Vietnam is one of the most beautiful country on the world. You missed many...

Kuala Lumpur, Malaysia
Reviewed 3 January 2014

My family & I stayed here for our year end holidays. The staff including Mr Thomas, the director made us feel at home by providing us breakfast the minute we arrived even though the breakfast time almost over. He was very attentive to our every need. Also, Miss Lisa, the Front Office Manager went the extra mile by ensuring we...

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1Thank aabar88
NewStarhotel H, Manager at New Star Hotel Hanoi, responded to this review

Dear Sir/madam, Firstly, we thank you very much for staying at our hotel and giving us good review on Tripadvisor. We are so glad to hear that you felt happy after staying at our hotel. We were successful to take care of you. We always remember you as a very kind people. We really hope that you will stay at...

Reviewed 29 December 2013 via mobile

I stayed in New Star Hotel for 5 nights while being in Hanoi. My luggage got lost during the flight so I was little panicked when I got to the hotel but the staff was very helpfull and tried their best to make me feel good. They even had a birthday surprise for me on my birthday. Thank you!

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1Thank Juha L
NewStarhotel H, Manager at New Star Hotel Hanoi, responded to this review

Dear Mr Juha, Thank you very much for choosing to stay and using our service and giving us a great review on Tripadvisor. We wish you are always doing well and happy in your life. It was sad to hear about loosing luggage from you in the first step to our hotel. We tried so lot to contact with flight...

Melbourne Beach, Florida
Reviewed 14 December 2013

Average hotel and what you would expect from the price range. It seemed a little ruff around the edges but it is a budget hotel. Very hot water in the shower but pressure kinda weak. Noisy from other guests inside. Breakfast was hit or miss. Elevator is a plus.Staff are all very nice. Good location.

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Thank updog247
NewStarhotel H, Manager at New Star Hotel Hanoi, responded to this review

Dear Mr Dean, We thank you very much for review on the Tripadvisor. Your review is big value for us to improve our selves. During your stay, we tried to supply you all conditions how to make your stay would be pleasant. However, there were something happened. We are sorry about only hot water in the room because our technical...

Moscow, Russia
Reviewed 6 December 2013

We spent several days in Hanoi and stood at New Star Hotel. We chose this hotel because it has really good location in the centre of the city, near the Hoan Kiem Lake and the puppet theatre. The director Thomas helped us to book tickets for puppet show and for the trip to Halong bay, he showed us everything! We...

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1Thank Marina G
NewStarhotel H, General Manager at New Star Hotel Hanoi, responded to this review

Dear Marina, Firstly, we thank you very much for choosing to stay with us and using our services. It was our pleasure and a great honor to welcome you at our hotel to supply you our best what we are being recommended on Tripadvisor. We also thank you for your great review on Tripadvisor. It is our big encourage to...

Sacramento, California
Reviewed 29 November 2013

This hotel is ideally located in Hanoi. It is very close to the center of town. What really made my stay terrific was the service. Thomas and Wall were fantastic! They helped me book a nice trip to Ha Long Bay. They also had great suggestions on things to do around town. The staff at the hotel was very attentive...

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2Thank brandx5150
NewStarhotel H, Manager at New Star Hotel Hanoi, responded to this review

Dear Ross Madden, Firstly, we thank you very very much to stay with us during your trip in Hanoi. Memory with you is great. We feel so proud to offer you the warmest service to you, to be with you in your birthday party and Karaoke. Our time was wonderful. When you check out, we were very sad to say...

Bangkok, Thailand
Reviewed 12 November 2013

We had such a wonderful time at this hotel. The location is perfect, just a 10 minutes walk to Hoan Kiem Lake. The room was very nice with the prices above our expectations, Very nice staff and we must really thank you so much for Mr.Hoang Anh, " Ahn" he very helpful and take good care for our luggage and...

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1Thank niceteam
Davao City, Davao City, Philippines
Reviewed 8 October 2013

First time to travel Hanoi together with my friend. we find this place cozy and homey. The breakfast is good and delicious . The staff we're very helpful and courteous esp. "Thanh Ho'ang" who simply accommodated our request.We are recommending this 3 star for family and friends who wants to visit Hanoi esp. d Old Qtr. and Hoan Kiem district...we're...

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5Thank Lucia B
Kuala Lumpur, Malaysia
Reviewed 24 September 2013

This is the first time I travel to Hanoi from my homeland. I chose this hotel thanks to a friend's advise. I have to say this is a great decision because the hotel provided all what I need with a very acceptable price. The staff are really friendly and helpful. The hotel, although is tiny but clean and nice. I...

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7Thank Lisa N

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
Room types
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Hanoi New Star hotel is a NEW - 3 STAR HOTEL IN HANOI, Vietnam, perfectly situated in the heart of Hanoi's ancient streets, very close to Night market and Dong Xuan market. The famous Hoan Kiem Lake (Sword Restored Lake) is just a minute's walk away. The hotel is very convenient for guests with shopping and banking needs, and there are plenty of eating and entertainment around. ... more   less 

Additional Information about New Star Hotel Hanoi

Address: 35 22, Quan Thanh | Ba Dinh Dist, Hanoi 100000, Vietnam (Formerly Crystal Hotel Hanoi)
Region: Vietnam > Hanoi
Price Range: $42 - $50 (Based on Average Rates for a Standard Room)
Number of rooms: 22
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“When making a booking, please inform about your plans, so you can get your tours organized.”
 of 5 bubbles Sven1947, 19 Feb 2014 | Read review
“They have triple room, quite large , enought for us parent with 2 young children. Choose rooms on higher floor, are quieter.”
 of 5 bubbles turh2014, 17 Jan 2014 | Read review
“if you want view choose with balcony and you can choose inner room for depeds on what you need most.Just let the reception handles your request.”
 of 5 bubbles 859luciab, 7 Oct 2013 | Read review
“You must require a room with window. I think it's better.”
 of 5 bubbles 993lisan, 24 Sep 2013 | Read review
“Deluxe room”
 of 5 bubbles Elena1010, 11 Sep 2013 | Read review
5 of 5