We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Heart Hotel

PricelineUS$22*
View Deal
#105 of 580 Hotels in Hanoi
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$27*
US$22*
Great Deal
US$27*
US$27*
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Heart Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

265 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 211: English reviews
Start your review of Heart Hotel
 Click to rate
Australian Capital Territory, Australia
Reviewed 2 days ago NEW

Heart Hotel is in an excellent location, right next to the lake, Weekend Night Markets and a 24/7 Mini Mart across the road. The staff are very friendly and professional, going out of their way to help in any way. The hotel is clean and the rooms a good size for the heart of Hanoi. The streets immediately surrounding the...

 Report
Helpful?
Thank Andie P
New Delhi, India
Reviewed 5 days ago NEW

The most important was d staff was very customer friendly n d lady receptionist was extremely cooperative, helpful cordial, tall attractive. She took my luggage n immediately offered me a drink n got me seated. Other male staff were also very helpful particularly, wi fi connectivity n local touring In rom cofy tea n beer was good n charges were...

 Report
Helpful?
Thank guptaashok03
Reviewed 1 week ago via mobile

For our first stay of travelling we chose here due to good reviews about the location. It is nicely situated in the old part of Hanoi. Apart from the location the positives end there. The hotel is quite old with very out of date furniture, the bed was not at all easy to sleep on and the toilet feels like...

 Report
Helpful?
Thank Matthew L
Melbourne, Australia
Reviewed 16 April 2017

We stayed here for 7 nights in a lake view room and a city view room. The hotel is quite small but in a terrific position. Just 2 mins to the lake, 5 mins to the markets and close to lots of the main sights. An easy 15 mins walk to the station. Rooms are super clean and everything feels...

 Report
Helpful?
1Thank Dean V
Reviewed 15 March 2017 via mobile

The hotel is right on the heart of the city so all places of interest are just in a minute walk. But it is a bit outside of party quarter and main road, which makes it a quiet place to stay. Spacious and light room, tasty pancakes at breakfast and friendly personnel. The receptionist advised us on places to visit...

 Report
Helpful?
2Thank Maria S
Bangkok, Thailand
Reviewed 10 March 2017

The staff was very polite and helpful . The rooms are adequate and clean. Easy access to the Lake and conveniently located for walking around the lake in the evening. The breakfast was decent and overall value for money.

 Report
Helpful?
2Thank Kunal P
Anchorage, Alaska
Reviewed 8 March 2017

Excellent staff, great Breakfast, very clean. I have stayed many times. Easy access to the Lake. Perfect for walking around the lake in the evening. Close to water puppets and not far from Opera House. Staff can answer any question you might have. Airport pick up by contacting hotel staff. Great service John L

 Report
Helpful?
2Thank John L
Alberta, Canada
Reviewed 8 March 2017 via mobile

I was pretty excited about staying at this hotel, after having read the reviews and seen the pictures of it, the hotel to me looked like it had a lot of character. My excitement faded a bit after check in and when we were shown our room on the second floor. The staircase looked old and tired and so did...

 Report
Helpful?
2Thank scorpiogirl2
Red Deer
Reviewed 8 March 2017

We stayed 3 nights at this hotel, this hotel does need need a facelift, even though it does have some character. The bathroom needs the most work, as they just shoved a tub in where the shower used to be, so the tub is not sealed to the wall, water will just run under the tub and flow to the...

 Report
Helpful?
Thank rotjong
Liverpool, United Kingdom
Reviewed 17 February 2017 via mobile

I enjoyed my stay at the Heart Hotel having stayed there either side of a trip to Halong Bay. Staff were friendly, helped me to call taxis etc, always got a smile with service. Breakfast menu wasn't too extensive but enough to start the day with. Rooms were clean, had excellent facilities and I never came back to an unmade...

 Report
Helpful?
Thank Lee P

106 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (64)
Viewed
Hotel & Grounds (16)
Viewed
View from Room (6)
Viewed
Room/Suite (11)
Viewed
Pool/Beach Area (3)
Viewed
Bathroom (1)
Viewed
Other (27)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (42)
Viewed
Room/Suite (15)
Viewed
Hotel & Grounds (4)
Viewed
Bathroom (5)
Viewed
View from Room (3)
Viewed
Other (15)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Hanoi hotels
0.0 km away
Centre Point Hanoi Hotel
Centre Point Hanoi Hotel
#165 of 580 in Hanoi
102 reviews
0.4 km away
Nova Hotel
Nova Hotel
#78 of 580 in Hanoi
526 reviews
0.3 km away
Green Diamond Hotel
Green Diamond Hotel
#140 of 580 in Hanoi
226 reviews
Show Prices
Show Prices
Show Prices
0.3 km away
Hanoi Charming Hotel
Hanoi Charming Hotel
#110 of 580 in Hanoi
1,303 reviews
0.3 km away
Splendid Star Grand Hotel
0.0 km away
Golden Lakeside Hotel
Golden Lakeside Hotel
#305 of 580 in Hanoi
62 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Breakfast included
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Dry Cleaning
Official Description (provided by the hotel)
Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided. ... more   less 

Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $29 - $46 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heart Hotel 2*
Number of rooms: 28
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Orbitz, Travelocity, Booking.com, HostelWorld, Priceline, Cancelon, TripOnline SA and HotelQuickly so you can book your Heart Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#19 Best Value Hotel in Hanoi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Heart Hotel staff and other travellers.
4 questions
Ask a question

See all questions (4)

Questions? Get answers from Heart Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“6th Floor Lake View is the best.”
  • View from the balcony at night (6th floor Lake View)
andiep2013, 20 May 2017 | Read review
“fare rates n very friendly rates”
guptaashok03, 17 May 2017 | Read review
“Larger rooms are city view, rooms with lake view have a small balcony and are sunny.”
901deanv, 15 Apr 2017 | Read review
“Book thru the hotel website, staff answers emails..”
johnlQ3215IH, 8 Mar 2017 | Read review
“ask for a room with a view (if they have any)”
tomcR7316FC, 23 Jan 2017 | Read review
5 of 5
Priceline
US$22* /night
View Deal
Expedia.comUS$27
Orbitz.comUS$27
Booking.comUS$26
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates