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04/06/2017 05/06/2017
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    Somerset West Lake

    No 254D Thuy Khue Road, Hanoi 10000, Vietnam
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    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$132
          US$63
          Great Deal
          US$67
          US$67
          Traveller (82)
          Room & Suite (39)
          Dining (6)
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          The Hanoi Club Hotel & Lake Palais Residences
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          Diamond Westlake Suites
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          Overview
          • Excellent39%
          • Very good38%
          • Average18%
          • Poor3%
          • Terrible1%
          Travellers talk about
          Free Wifi
          Air Conditioning
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Fitness centre
          Kitchenette
          Concierge
          Business Centre
          Dry Cleaning
          Tennis Court
          Self-Serve Laundry
          Shuttle Bus Service
          Babysitting
          4.0 Star Hotel
          All hotel details
          Somerset Hoa Binh
          78 reviews
          #127 of 580 hotels in Hanoi
           
          Somerset Grand Hanoi
          629 reviews
          #74 of 580 hotels in Hanoi
           
          The Hanoi Club Hotel & Lake Palais Residences
          259 reviews
          #169 of 580 hotels in Hanoi
           
          Diamond Westlake Suites
          85 reviews
          #121 of 580 hotels in Hanoi
           
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          Rooms
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (105)
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          1 - 5 of 105 reviews

          Reviewed 2 weeks ago via mobile

          It's a good hotel, nice rooms and good service. However, the lake view is not that good. And even though I booked a lake view room, I just got it after two days. Nonetheless, the service is very good, people is very friendly and helpfulMore

          Thank GERMAN ALBERTO P
          Response from James L, General Manager at Somerset West Lake

          Dear 161germ_nr, Thank you for writing this review and your compliments of our rooms and service. I am happy to hear that you like the service of our team and this would certainly motivate us to continually improve our service delivery. At the same time,...More

          Reviewed 2 weeks ago

          Big enough to stay with family and facilities as cooking yourself. You may not use these because attractive food you can find anywhere. Breakfast I went out to get because offering by hotel are not so attractive and expensive than providing survice so you may...More

          Review collected in partnership with this hotel
          Thank Akitakomachi
          Response from James L, General Manager at Somerset West Lake

          Dear Akitakomachi, Thank you for sharing your stay experience. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Sincerely, James LIM...More

          Reviewed 2 weeks ago via mobile

          Upon arrival, after checking in, we had to carry our own luggage to the room, which we found a bit strange. The room was spacious and there's a nice sized kitchen and bathroom. A few things the hotel can improve on; -pillows we're way to...More

          1  Thank MsWongYM
          Response from James L, General Manager at Somerset West Lake

          Dear MsWongYM, Thank you for taking time to write this review. I am sorry to learn that our staff wasn't available to assist with you luggage upon your arrival. Please be assured that we take the feedback seriously and have worked with the departments to...More

          Reviewed 2 weeks ago

          Good for family/couple. Good stay - somewhat reasonable price, good location, good service. The hotel facility should be renovated soon. They support our anniversary by decorating the room with flowers and candles - appreciate that. Will come back.More

          Review collected in partnership with this hotel
          Thank Hai P
          Response from James L, General Manager at Somerset West Lake

          Dear Hai P, Thank you for staying with Somerset West Lake. It is our pleasure to have you stay with us. I am happy to learn that you like our serviced residence and you like the anniversary decoration in your apartment. Your compliments will certainly...More

          Reviewed 4 weeks ago

          For the money with the size of the rom, it is definitely good value. The location is near West Lake (as its name implies). And it would be a good location to have a walk in the city centre. Not much variety of the breakfast,...More

          Review collected in partnership with this hotel
          Thank FaRa-Sandhi
          Response from James L, General Manager at Somerset West Lake

          Dear FaRa-Sandhi, Thank you for choosing Somerset West Lake as your accommodation during your recent visit. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again...More

          Somerset Hoa Binh
          78 reviews
          #127 of 580 hotels in Hanoi
           
          Somerset Grand Hanoi
          629 reviews
          #74 of 580 hotels in Hanoi
           
          The Hanoi Club Hotel & Lake Palais Residences
          259 reviews
          #169 of 580 hotels in Hanoi
           
          Diamond Westlake Suites
          85 reviews
          #121 of 580 hotels in Hanoi
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Restaurant
          • Room Service
          • Free High Speed Internet ( WiFi )
          • Fitness Centre with Gym / Workout Room
          • Hotel Amenities
          • Room Service
          • Airport Transportation
          • Dry Cleaning
          • Laundry Service
          • Concierge
          • Multilingual Staff
          • Shuttle Bus Service
          • Business Centre with Internet Access
          • Self-Serve Laundry
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • US$66 - US$98 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #49 Luxury Hotel in Hanoi
          • Room types
          • Kitchenette ,
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 90
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Hotwire, Priceline, Agoda, Cheap Tickets, Cancelon, TripOnline SA, HotelQuickly and Hotel.de so you can book your Somerset West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Vietnam >
          • Hanoi
          • Also Known As
          • Somerset West Lake Hanoi ,
          • Somerset West Lake Hotel Hanoi
          Add Photo Photos
          Traveller (82)
          Room & Suite (39)
          Dining (6)
          Pool & Beach (5)
          Hotel & Grounds (77)
          Bathroom (3)
          Family and Play Areas (1)
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          Nearby Restaurants
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          Nearby Attractions
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          Questions & AnswersAsk a question
          Mimi F
          Hi. we are coming back to Hanoi from Halong Bay on the 18th 6pm. and our flight is 20th 1am. Does your hotel have 1.5 day rates? since we check-in late and out beyond 2pm? Pls let me know asap so I can book
          7 November 2016|
          Answer
          Response from Carbarg | Reviewed this property |
          We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
          1
          Vote
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          Wayne K
          1. Do you provide free transport pickup to & from the airport. ? If not please advice .
          5 December 2015|
          Answer
          Response from Merlion42 | Reviewed this property |
          The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
          0
          Votes
          sangtao
          how about time of using outdoor pool ?
          26 July 2016|
          Answer
          Response from James L | Property representative |
          Dear sangtao, Our swimming pool is open from 6am to 10pm daily. Please do not hesitate to let us know if you need further assistance. Sincerely,
          0
          Votes
          Room Tips
          "I found the view from unite 708 to be fabulous!"
          Read review
          "All rooms are spotless and quiet, I prefer a room facing the lake, but it's really unimportant."
          Read review
          "Try Room 410. Good view of the lake."
          Read review
          "We stayed in the room with a huge balcony overlooking Westlake, unfortunately, the view is not that great, as..."
          Read review
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