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24/12/2017 25/12/2017
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    Somerset West Lake

    No 254D Thuy Khue Road, Hanoi 10000, Vietnam
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    24/12/2017 25/12/2017
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    Traveller (82)
    Room & Suite (39)
    Dining (6)
    • Excellent37%
    • Very good40%
    • Average18%
    • Poor3%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Fitness centre
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (126)
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    1 - 5 of 105 reviews

    Reviewed 3 days ago

    A good sized room and well equipped ,but everything is so worn out and grubby , the exterior is drab and the internals just seem so jaded . Served our purposes well for a few nights ,but caution not all rooms our indeed your reception...More

    Thank amadeus11190382
    Reviewed 3 November 2017

    Excellent apartment, clean with amenities. Very convenient for 3 people. Staff very helpful. Only drawback is that it's 10-15 minutes drive to the Old Quarters. I would stay here again if I. Is it Hanoi again.More

    Review collected in partnership with this hotel
    Thank geeta59
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 6 November 2017

    Dear geeta59, Thank you for choosing to stay with Somerset West Lake Hanoi. It is great to have you stay with us. I am glad to learn that you like our accommodations and staff. We appreciate your feedback and we look forward to welcoming you...More

    Reviewed 1 November 2017

    If you looking for nice clean hotel that not so expensive, Here it is! Nice pool you can enjoy the view of West Lake. Good size room. I don't recommend the breakfast at this hotel, Go outside, these are plenty of fun restaurants around this...More

    Review collected in partnership with this hotel
    Thank 창원 노
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 3 November 2017

    Dear 창원 노, Thank you for writing this review. I am happy to hear that you like our pool & gym. At the same time, I am sorry to hear that we couldn't meet your expectation in breakfast. Please accept our sincere apologies. We hope...More

    Reviewed 16 October 2017

    Reasonable apparement. Getting old needs refurbishing. Check In - check out was smooth and front desk staff are good. Breakfast spread needs more options. Room Kitchenet needs some more vessels if you are cooking in room.More

    Review collected in partnership with this hotel
    Thank Shabbir H
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 18 October 2017

    Dear Shabbir H, Thank you for writing this review. I am happy to hear that you like our service and apartment. At the same time, I am sorry to hear that we couldn't meet your expectation in breakfast and kitchen. Please accept our sincere apologies....More

    Reviewed 16 October 2017

    it feels like an old building , but the interior is ok, quality of breakfast served is low. overall room quality and bathroom cleanliness is good. remember to lock all your windows before you go to bed!More

    Review collected in partnership with this hotel
    Thank Eva_Chong
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 18 October 2017

    Dear Eva_Chong , Thank you for sharing your stay experience with us. We are sorry that our breakfast quality is not meeting your expectations. At the same time, we are glad that you like our interior, room cleaning quality. We hope you will stay with...More

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Shuttle Bus Service
    • Business Centre with Internet Access
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Price range
    • US$68 - US$104 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
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    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 90
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Ctrip TA, Agoda, Hotwire, Hotels.com, getaroom.com, TripOnline SA, Cancelon and HotelQuickly so you can book your Somerset West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Vietnam >
    • Hanoi
    • Also Known As
    • Somerset West Lake Hanoi ,
    • Somerset West Lake Hotel Hanoi
    Add Photo Photos
    Traveller (82)
    Room & Suite (39)
    Dining (6)
    Pool & Beach (5)
    Hotel & Grounds (77)
    Bathroom (3)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    Mimi F
    7 November 2016|
    Response from Carbarg | Reviewed this property |
    We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
    Google Translation
    Wayne K
    5 December 2015|
    Response from Merlion42 | Reviewed this property |
    The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
    Room Tips
    "Lake views only ar rear"
    Read review
    "Unlike what is customary in the USA, room service staff worked the room while you're present. Tub ridge..."
    Read review
    Read review
    "Excellent room service"
    Read review
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