We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Somerset West Lake

134 reviews
#181 of 607 Hotels in Hanoi
Save
Traveller (87)
Room & Suite (38)
Dining (6)
Overview
  • Excellent40%
  • Very good37%
  • Average19%
  • Poor2%
  • Terrible2%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$64.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Hanoi hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "7ae75ff2b7544da9b798406fc1134284", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":652980,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[79459447],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":3,"year":2018},"checkout":{"day":5,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":64,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"7ae75ff2b7544da9b798406fc1134284","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":65,"lowestMetaPrice":64,"additionalPartner":false,"highestMetaPriceDisplay":65,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":65,"lowestMetaPrice":64,"highestMetaPriceDisplay":65,"hotelName":"Somerset West Lake","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjdhZTc1ZmYyYjc1NDRkYTliNzk4NDA2ZmMxMTM0Mjg0IiwiQUlLIjoiNGFiYTliNjdmMjc0NDE5MDg4MmQxMTIwMjBhODBiMjUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/03/2018", "checkOut": "05/03/2018", "lowestPrice": "US$64", "hasDates": true, "hacComplete": true, "contentIdMappings": {"79459447":"CheapTicketsEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (134)Write a Review
Filter reviews
113 results
Traveller rating
44
43
20
4
2
Traveller type
Time of year
LanguageEnglish
More languages
44
43
20
4
2
Show reviews that mention
All reviewstwo bedroom apartmentgym and swimming poolhcm mausoleuma short taxi ridein house restaurantnearby attractionswashing machineexcellent accommodationduring tetold quarternice poolnoi bai airporthousekeeping stafftourist spotsbreakfast spreadvisit hanoi againgreat place to stay
FilterEnglish
Updating list...
1 - 5 of 113 reviews
Reviewed 3 days ago via mobile

I come there in the day of the end the new year. I rent apartment with 2 bedroom in the 7floor. I like everything in the apartment but there are 2 things I dont like + this is the hotel 5star but I dont know...More

Thank Jowilien
Response from Thanh T, Manager at Somerset West LakeResponded 2 days ago

Dear Jowilien, Thank you for staying with Somerset West Lake Hanoi and giving us perfect score. It is great to have you stay with us. We are glad to learn that you like everything in the apartment. At the same time, we would like to...More

Reviewed 3 weeks ago

It is easily access to downtown and other attractions from the property. While parking is always a headache matter for most of other hotels in Hanoi, this property has plenty of parking areas for visitors.

Review collected in partnership with this hotel
Thank hienbtp
Response from Thanh T, Manager at Somerset West LakeResponded 2 weeks ago

Dear hienbtp, Thank you for sharing your stay experience with us. We are glad that you like our location and car park. We hope you will stay with us again. Your sincerely, Thanh Tran Assistant Residence Manager

Reviewed 3 weeks ago

Decent sized apartment whose interior is a bit dated. Gym was sufficiently equipped. I like that the kitchen was equipped and separate from the rest of the room to filter out odors if any (I didn't cook by the way). The one point I really...More

Review collected in partnership with this hotel
Thank Cheryl N
Response from Thanh T, Manager at Somerset West LakeResponded 3 weeks ago

Dear Cheryl N, Thank you for sharing your stay experience with us. We are sorry that our interior and sound proof door are not meeting your expectations. At the same time, we are glad that you like our room size, gym and kitchen. We hope...More

Reviewed 4 weeks ago

Even though the location is not too strategic, but the complete facilities and great food make it really convenient to stay! Great room, pool view with the humble and very helpful staffs makes me feel at home. Foods in the restaurant are also incredible! Love...More

Thank Beatrice L
Response from Thanh T, other at Somerset West LakeResponded 4 weeks ago

Dear Beatrice L, Thank you for choosing to stay with Somerset West Lake Hanoi and giving us perfect score. It is great to have you stay with us. We are glad to learn that you like our facilities, food and staff service. We appreciate your...More

Reviewed 15 January 2018

First of all, I love the location of this hotel. Also, the service of staffs was very kind and good, and the interior was very clean and nice. Internet was really fast and I didn't use breakfast service, but as see, restaurant is clean and...More

Review collected in partnership with this hotel
Thank jeong43
Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 18 January 2018

Dear jeong43, Thank you for choosing to stay with Somerset West Lake Hanoi and giving us perfect score. It is great to have you stay with us. We are glad to learn that you like our location, staff service and facilities. We appreciate your feedback...More

View more reviews
PreviousNext
12345623
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Shuttle Bus Service
Business Centre with Internet Access
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
US$64 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#54 Luxury Hotel in Hanoi
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$64 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#54 Luxury Hotel in Hanoi
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (87)
Room & Suite (38)
Dining (6)
Pool & Beach (5)
Family and Play Areas (1)
Questions & Answers
Ask a question
Mimi F
7 November 2016|
Answer
Response from Carbarg | Reviewed this property |
We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
1
Vote
Google Translation
Wayne K
5 December 2015|
Answer
Response from Merlion42 | Reviewed this property |
The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
0
Votes
Room Tips
"Lake views only ar rear"
Read review
"Unlike what is customary in the USA, room service staff worked the room while you're present. Tub ridge..."
Read review
"excellent"
Read review
"Excellent room service"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing