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InterContinental Hanoi Westlake

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#64 of 574 Hotels in Hanoi
Certificate of Excellence
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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
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2,099 Reviews from our TripAdvisor Community

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Showing 1,582: English reviews
Reviewed yesterday NEW

The view from this hotel is without doubt the best comparing to the other hotels in Hanoi. As I remember there're more than 3 restaurants in the hotel, the food quality is a 6 out of 10, not too good but definitely not bad. The area is quiet and it has the perfect environment for couples or families.

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Thank Nhật P
Newport Beach, California
Reviewed 2 days ago NEWvia mobile

We had a delightful stay at the Intercontinental Hanoi Westlake from January 8 to 11. The hotel has a spectacular location on the lake with great views of the water, the local fisherman, and life around the lake. The rooms are pleasantly decorated Vietnamese style and comfortable. The weather was unkind during our stay (rain, rain, rain), which

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1Thank Timothy D
Sydney, New South Wales, Australia
Reviewed 3 days ago NEW

The service at this hotel is excellent, I strongly recommend the club access as the staff are amazing helping with tours and general information. I wanted to purchase specifica silk and gems not from the tourist areas and they were able to help. Hanoi is a hectic city and you will need a break from the honking and general noise...

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1Thank Analogboy
Hong Kong, China
Reviewed 4 days ago NEW

Check in and service in the IC club and restaurants was as expected-- high class, customer focused and at the standard one would expect of Intercontinental. However, the property is beginning to show some age. I stayed in a double twin bed room (business travel, and with an early check in, I accepted the room despite having booked a king)...

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Thank 95natea
Reviewed 6 days ago NEWvia mobile

We stayed here recently for seven nights and again before leaving the country for another few nights. The west lake district is a little bit farther away from old town and the French quarter, But it is well worth being a little bit quieter with cleaner here. There's a reason why a lot of the foreign nationals and ex-pats live...

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Thank David M
Reviewed 1 week ago NEWvia mobile

Great time at west lake, staff very helpful - specifically in club lounge. Club is good value for money, with cocktail hour and afternoon tea - although the afternoon tea is the same food everyday! Can be a little stringent on timings of cocktail hour, i.e. If you order a drink 5-10 mins after the hour has ended then you...

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1Thank Olscott
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Olscott, Thank you for sharing your experience during your stay at InterContinental Hanoi Westlake. It is delight to know that you have great experience with our hotel. We are looking forward to seeing you again. Kind regards, Trang Nguyen PA to General Manager

Sydney, New South Wales, Australia
Reviewed 1 week ago NEW

I've stayed in a dozen or more Intercon's in various countries and cities, and IMHO this is the best value of any Intercon i've stayed anywhere in the world. Rooms are great, amenities, service, great restaurants nearby, good late night room service menu, and one of the best hotel gym's i've seen anywhere. And during non-peak times it can be...

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Thank Mark2424157
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Mark2424157, Thank you for great comment for InterContinental Hanoi Westlake. It is a pleasure to have you staying with us. I am very happy to know that you have memorable experience at our hotel. We set high standards to ourselves as we believe our lovely guests deserve the best service. I am looking forward to welcoming you back in...

Reviewed 1 week ago

The staff was accommodating and helpful in planning the details. Service, great breakfast, clean, comfortable, quiet and away from the cit noise, yet close enough to be in the touristy areas in 5 minutes. The views from the room were fantastic and we recommend the panoramic views in the main building. Nice workout facilities as well.

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Thank Edward K
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Edward K, Thank you for your feedback from your recent stay at InterContinental Hanoi Westlake. I am very happy that you enjoyed stay with us and our team can make your great experience. We are looking forward to welcoming you back soon. Kind regards, Trang Nguyen PA to General Manager

Sao Paulo, SP
Reviewed 1 week ago

We stayed in one of the over-water suites which are quite amazing and make you feel you are miles away from the hustle on Hanoi. The suite was superbly appointed with opulent touches such as Bose sound systems (yes 2!) and high-end Espresso machine. Views over the lake on the balconies especially breathtaking at sunset We opted for Christmas Day...

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Thank Peterg69
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Peterg69, Thank you very much for your comment. I am glad you enjoyed the unique resort feel that InterContinental Hanoi Westlake provides – away from the hustle and bustle of Hanoi. Thanks again for choosing InterContinental Hanoi Westlake. I look forward to welcoming you back in the near future. Kind regards, Trang Nguyen PA to General Manager

Santa Monica, California
Reviewed 1 week ago

I mention the birthday cake, because it illustrates the hospitality of this hotel. We never gave them my wife's birthday, but they must have recorded it from our passport upon check-in. We arrived back at night to find an amazing inscribed birthday cake. But what also makes this hotel so incredible is its low key setting right on the water,...

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Thank OSAFDIE
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear OSAFDIE, I am very glad to read your comments. It is great that you have a memorable experience at InterContinental Hanoi Westlake. We are a unique hotel in Hanoi which is built on the surface of West Lake and we are very proud of our personalized service. Thank you for your comments and we hope to welcome you back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 

Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $167 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Reservation Options:
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#13 Business Hotel in Hanoi
#13 Luxury Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hanoi Westlake staff and other travellers.
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Questions? Get answers from InterContinental Hanoi Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's a must that you try out the asian cuisine in one of the restaurant here.”
 of 5 bubbles 460nh_tp, 16 Jan 2017 | Read review
“Over water room a must! don't think about cheaper options!”
 of 5 bubbles Peterg69, 9 Jan 2017 | Read review
“Don't stay here”
 of 5 bubbles mike30309, 3 Jan 2017 | Read review
“East rooms close to some "local" housing. Noise from traffic, dogs, roosters, workers and smell from plastic burning outside”
 of 5 bubbles lemonzestlife, 21 Dec 2016 | Read review
“the rooms in the "villas" out on the lake are just great.”
 of 5 bubbles Jethro_CHF, 8 Dec 2016 | Read review
5 of 5
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