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InterContinental Hanoi Westlake

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Traveller (2512)
Room & Suite (736)
Dining (305)
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Overview
  • Excellent59%
  • Very good30%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“sunset bar”(260 reviews)
“main building”(131 reviews)
“west lake”(199 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
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Offers from InterContinental Hanoi Westlake
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,526)
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1,888 results
Traveller rating
1,068
577
154
56
33
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LanguageEnglish
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1,068
577
154
56
33
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All reviewssunset barmain buildingwest lakesaigon restaurantcafe du lacthe club loungelake viewpillow menuold quarterbeautiful hotela short taxi ridebreakfast buffetstar hotelthe hustle and bustleupgraded to a suiterooms are largebusy city
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1 - 5 of 1,888 reviews
Reviewed 3 days ago

We've had an amazing 3 nights stay at your pavilion. The room was clean but a bit dusty and humid, we noticed a lot of small dust coming from the pillows and I woke up with a very bad sore throat since the first morning....More

Thank ksapprasong
Hotel's Favourite
Reviewed 4 February 2018

My tour agency put us up here as the first location on our tour and one thing I appreciated - because my luggage did not arrive with me! - was the well-stocked bathroom and cozy bathrobe. This is a modern resort in a international style...More

1  Thank KVTraveler
Response from G_HotelManager_ICH, Manager at InterContinental Hanoi WestlakeResponded 5 February 2018

Dear KVTraveler, Thank you for your comment about our hotel. It is a great pleasure to have you staying with us. At InterContinental, we pride ourselves not only with unique location over the water of Westlake which bringing resort feels to guests but our customized...More

Reviewed 1 week ago

Hanoi was the last leg of a 2 week, 5 stop trip. We were upgraded to a suite, and the accommodations were 5 star. The room was clean, well-appointed, and comfortable. Having arrived late, and after a long day touring the city the next day,...More

Thank Jerry S
Response from G_HotelManager_ICH, Manager at InterContinental Hanoi WestlakeResponded 4 days ago

Dear Jerry S, Thank you for your comment from your recent stay with us. I am very glad to know you had a great experience during your stay at InterContinental Hanoi Westlake. We hope to have opportunities to serving again soon. Kind regards, Trang Nguyen...More

Reviewed 1 week ago via mobile

Food was tasteless and not meeting 5 star hotel standards. Facilities are old and dated, there were lots of mosquitoes outside and small cockroaches on the bed!! Overall a big disappointment and ruin the name of intercontinental.More

3  Thank BuBu G
Response from G_HotelManager_ICH, Manager at InterContinental Hanoi WestlakeResponded 6 days ago

Dear BuBu G, Thank you very much for your valued time providing us feedback on your recent stay with us. It is bitter to learn that your overall experience was not up to expectations and I apologize for the inconvenience and disappointment experienced. It is...More

Reviewed 1 week ago

The hotel is located in a very nice place. The rooms inside the lake is really great. You just not advised to open the window because of mosquitoes. Some rooms are near to external noise from locals doing some fishing in the lake, so it...More

1  Thank Ahmed S
Response from G_HotelManager_ICH, Manager at InterContinental Hanoi WestlakeResponded 1 week ago

Dear Ahmed S, Thank you for great comment for InterContinental Hanoi Westlake. It is a pleasure to have you staying with us. I am very happy to know that you have memorable experience at our hotel. I am looking forward to welcoming you back in...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$105 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Hanoi
#19 Luxury Hotel in Hanoi
#22 Family Hotel in Hanoi
#34 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Hanoi
#19 Luxury Hotel in Hanoi
#22 Family Hotel in Hanoi
#34 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (2512)
Room & Suite (736)
Dining (305)
Pool & Beach (103)
Amenities (52)
Family and Play Areas (24)
Business Centre & Event Rooms (15)
Questions & Answers
Ask a question
ramezelderiny
18 March 2018|
AnswerShow all 4 answers
Response from G_HotelManager_ICH | Property representative |
Hi, We have travel desk office behind hotel lobby. We always encourage our guests to book in advance to make sure we can arrange a trip that fits your schedule. I try to give you the email address of our travel desk by... More
0
Votes
TMicahT9
17 February 2018|
AnswerShow all 4 answers
Response from roland540 | Reviewed this property |
I believe your wife should be able to enjoy your elite status with IHG..this hotel is flexible to its members, try booking direct through IHG website. And enquire your request through email with your booking reference, you... More
1
Vote
Gardendog
22 January 2018|
AnswerShow all 9 answers
Response from yunoos | Reviewed this property |
Yes the bathrooms do have
1
Vote
Room Tips
"centered lake view rooms"
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"Club access, lake view room (some rooms are closely facing the the apartments opposite)"
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"High floor facing Westlake are nice."
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"Main hotel as the over water rooms were very noisy and in need of a facelift as they smell damp."
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