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InterContinental Hanoi Westlake

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#64 of 576 Hotels in Hanoi
Certificate of Excellence
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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
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2,131 Reviews from our TripAdvisor Community

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Showing 1,611: English reviews
Ha Giang Province, Vietnam
Reviewed 2 days ago NEW

Very nice hotel. I was stay here 2 nights and have great time here. I waited saw the sunset at the Sunset bar and They also have beautiful Swimming pools, good price if you choose stay at one hotel 5 stars in Hanoi. If you are the couple and looking for one romance place in Hanoi, I recommend come here....

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Helpful?
Thank Bong_coffee
London, United Kingdom
Reviewed 3 days ago NEW

Piecefiul, away from the buzzing city centre yet 10 mins cab ride away. It is a functional 5 star, a little tired in places. Amenities are functional but unremarkable. We have been upgraded to the 'lagoon' view room which was nice. The breakfast had the essentials but could be better for a 5 star.

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Helpful?
Thank Julien L
MARINA DEL REY
Reviewed 5 days ago NEW

So, some folks might like being in the hustle and bustle of the Old Quarter. As for us, while we appreciate the vibrancy of that area of town, we also enjoy a moment of solitude. I think, other than being a true five star, having some solitude is what sets the Intercontinental apart. The entrance a bit less than "grand",...

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Helpful?
Thank ROBERT S
Noida
Reviewed 6 days ago NEWvia mobile

I had visited last year for the Partner Kick Off and am returning this year for Sales Kick Off. But this is not to say that this place is good for business conferences only - it is just that I happened to be here for the reason of business conferences only. Great location setting - especially for the rooms that...

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Helpful?
Thank FamilyManNoida
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear FamilyManNoida, Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Kind regards, Trang Nguyen PA to General Manager

Singapore, Singapore
Reviewed 1 week ago NEW

- Check In Experience(2/5) Arrived at noon time and told them I've booked a club room and the person still directed me to check in at normal guest counter instead of the club level. When I asked them about this and they told me they thought I'm IHG club member but my question is when they see the booking confirmation...

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Helpful?
Thank ZhenOng
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear ZhenOng, Greetings from InterContinental Hanoi Westlake! Thank you to stay with us on your recent visit to Vietnam. It is with regret to hear that your recent stay did not entirely live up to your expectations and thank you for bringing your comments to our attention through our online guest survey. We greatly appreciate your feedback as such information...

Long Beach, CA
Reviewed 1 week ago NEW

The InterContinental Hanoi Westlake is, literally, built out over a lake and is otherwise surrounded by a relatively quiet, mostly residential area. The rooms are very comfortable with a great bed, linens and pillows. The bathroom is roomy and well appointed with a double vanity, large soaking tub, and separate shower room. I(t lacks as much storage as we would...

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Helpful?
Thank PrettyGreen
Boston, Massachusetts
Reviewed 1 week ago

We recently spent five nights at the Intercontinental Hanoi Westlake. It's a beautiful property in a bucolic setting. As much as we enjoyed the hustle and bustle that defines Hanoi, it was nice to return to the relative solitude of the hotel after days spent touring. Rooms are clean and well appointed, but the service from start to finish really...

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1Thank NotMarcoPoloMA
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear NotMarcoPoloMA, Thank you for your feedback. It is a great pleasure to know that you enjoy staying with us. I am glad you enjoyed the unique resort feel that InterContinental Hanoi Westlake provides – away from the hustle and bustle of Hanoi. We are looking forward to welcoming you back. Kind regards, Trang Nguyen PA to General Manager

Jakarta, Indonesia
Reviewed 1 week ago via mobile

Overall my stay was quite satisfying, the staffs were friendly and helpful, I would say the best thing about this hotels are the staffs in reception and club lounges. The surrounding view also stunning, lobby area, club lounge also perfectly designed. However the rooms definitely needs an update.

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Helpful?
Thank wiltzzz
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear wiltzzz, Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Kind regards, Trang Nguyen PA to General Manager

Hong Kong
Reviewed 1 week ago

We had a wonderful stay at the InterContinental Hanoi Westlake in late January. The panoramic view is breathtaking and it is very peaceful sitting out in the balcony watching the sunset go down in the evening. The staff are very courteous and helpful, and offered us welcome drinks with an early check in. The service at this hotel is excellent.

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Helpful?
Thank becky-monkey
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear becky-monkey, Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Kind regards, Trang Nguyen PA to General Manager

Reviewed 1 week ago via mobile

We had really enjoyable stay at this hotel with outstanding lobby and room service. Rooms and bathrooms are extremely comfortable and modern. Wifi was working well. Breakfast been great. Hotel location is pretty convenient - around 10 minutes from old city quarters by car.

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Helpful?
Thank ScottLiz495
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear ScottLiz495, Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Kind regards, Trang Nguyen PA to General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 

Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $179 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Reservation Options:
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#13 Luxury Hotel in Hanoi
#13 Business Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hanoi Westlake staff and other travellers.
16 questions
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Questions? Get answers from InterContinental Hanoi Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Over-water rooms are worth the upgrade”
 of 5 bubbles 961ROBERTS, 15 Feb 2017 | Read review
“Best West Lake View”
 of 5 bubbles ZhenOng, 13 Feb 2017 | Read review
“We stayed in 205 which we found to be quiet and convenient.”
 of 5 bubbles PrettyGreen, 13 Feb 2017 | Read review
“Lake views are spectacular”
 of 5 bubbles franpaulworcs, 7 Feb 2017 | Read review
“The two bedroom residences represent excellent value for money.”
 of 5 bubbles 844GeoffM, 5 Feb 2017 | Read review
5 of 5