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Hanoi City Palace Hotel

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Hanoi City Palace Hotel
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1,235 Reviews from our TripAdvisor Community

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Showing 1,097: English reviews
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Fremantle, Australia
Reviewed 1 week ago

Definitely get a room with an INTERNAL balcony, not one of the ones that looks out onto the street. That way the noise won't be too awful and intrusive. The hotel is fantastic for location, staff and organising tours. Bring your own towel if you want something plush!

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Thank MJFreo
Peterborough, United Kingdom
Reviewed 2 weeks ago

Booked to stay in the Hanoi City Palace Hotel and I must say that the staff were very helpful and friendly. I felt the rooms were not brilliant, in fact after the first night I had to upgrade my room to something a little nicer - The hand towels are the size of flannels and the bath towels are the...

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Thank williampugh
Singapore, Singapore
Reviewed 4 weeks ago via mobile

The hotel is quite conveniently located about 750m from Lake. The staff is very helpful but we had a problem with the bathroom. The bath tub leaked and the toilet had mould stains. There is a Banh Mi(baguette) shop opposite where you can have breakfast as well.

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Thank som_gc
Reviewed 4 weeks ago via mobile

First time to been in Hanoi. Good hotel easy to find it . Staff very nice and friendly thanks for advices and helps . The room is nice& cleaned about breakfast is nice too. If i have time ,sure i will back in here again.

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Thank Usa S
Reviewed 4 weeks ago

I am little late to write this review as it was also a year ago that I stayed here but as I'm planning another trip to SE Asia I realize how important these reviews are! My two friends and I stayed in a deluxe room in Hanoi City Palace and it was fantastic! It was very affordable and offered free...

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Thank Lacy D
Bournemouth, United Kingdom
Reviewed 19 February 2017

The location of the hotel is fantastic, and that's about as far as i'd go with the positive aspects. The hotel badly needs updating in its appearance, it feels very old and run down inside the rooms. The bathroom was very worn, and not cleaned very thoroughly - there was still litter in the bathroom from the previous occupants left...

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Thank David P
Reviewed 14 February 2017 via mobile

Good hotel : Economic price including breakfast. The room is nice. Breakfast is nice. It was located in the old town near attraction places eg. Hanoi lake, Church and market. There are one day trip tours provided with reasonable price, good service and good service.

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Thank Saipin L
Reviewed 10 February 2017 via mobile

First and foremost the staff were very accommodating, helpful and friendly throughout our 3 night stay with them. The issue we had was the hotel itself. Positives: breakfast was good, good location, we were able to book a trip to halong bay through the hotel which was cheap and efficient, laundry service was fast and cheap and to emphasise again...

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Thank Ben R
Reviewed 5 February 2017

This hotel has always been very special, but now it definitely needs some updating. We have stayed there several times and have enjoyed meeting up with the nice owners and their lovely staff. It has always been a pleasure.

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Thank Gun-Nat
Reviewed 30 December 2016

Stayed only a night. Location is great and after 3 hotels before this, I can say it is rather rare to have a bath tub for soaking after long walk day so it was nice. The staff were friendly and helpful. The only thing I am unhappy about is their bath towels...too thin!

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Thank Susan T

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Breakfast included
Official Description (provided by the hotel)
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 

Additional Information about Hanoi City Palace Hotel

Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Price Range: $35 - $66 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
Number of rooms: 18
Reservation Options:
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#37 Spa Hotel in Hanoi
#45 Best Value Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi City Palace Hotel staff and other travellers.
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Questions? Get answers from Hanoi City Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 405 for good balcony and a bit of privacy”
 of 5 bubbles MJFreo, 17 Mar 2017 | Read review
“Go for the best room you can afford if staying here - I ended up with the one in the picture.”
 of 5 bubbles williampugh, 12 Mar 2017 | Read review
“Ask to be off the main road if you are wanting a little quieter room!”
 of 5 bubbles 136lacyd, 21 Feb 2017 | Read review
“Nice, big room facing the street”
 of 5 bubbles Gun-Nat, 4 Feb 2017 | Read review
“Rather grand looking hotel with marble flooring and victorian concept”
 of 5 bubbles E4904XRsusant, 29 Dec 2016 | Read review
5 of 5