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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
Oriental Suites Hotel & Spa
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1,547 Reviews from our TripAdvisor Community

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Showing 1,332: English reviews
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Cloyne, Co. Cork, Ireland
Reviewed yesterday NEWvia mobile

Stayed here for 3 nights altogether, beautiful Hotel. The staff are lovely and couldn't do enough for you. It is right in the centre and only 2 mins walk to the lake. The only downside is the breakfast which is typical Vietnamese.

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Thank APODonoghue
Singapore, Singapore
Reviewed 2 days ago NEW

Positives : This hotel is GREAT on location. It is closed to the restaurants, local eateries and shopping, 3 mins walk to the Hoan Kiem lake Every morning, Jimmy Nguyen, the General Manager walks into the cafe during breakfast to greet the guests and find out how's our stay. This is a norm in 5-star hotel chain. Nice gesture. Good...

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Thank Chris_depondt
Frankfurt, Germany
Reviewed 2 days ago NEWvia mobile

We stayed at Oriental Suites for 2 nights and then returned for another night after a trip to Northern Vietnam - and we were already looking forward to coming back. The staff is extraordinarily helpful and would do anything, anytime to make the stay of their guests just perfect. Even an overnight laundry until 5:30 am or fixing of a...

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Thank Jeanny2508
Reviewed 2 days ago NEWvia mobile

We arrived in Hanoi after a night at Halong Bay, just a tad weary and hoping for a clean comfortable room. Staff greeted us at the door, took our luggage, the manager himself welcomed us and led us to a table to sit and enjoy a refreshing friut juice whilst offering as much information as we needed on the hotel...

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Thank Chris M
New York City, New York
Reviewed 2 days ago NEW

I just stayed in Hanoi for 2 nights at the Oriental Suites Hotel and was very impressed! Great location with lots of shops and bars/restaurants close by in the old quarter. Very warm welcome on arrival with lovely drink and snack and helpful information given re how to cross the roads etc. Staff spoke excellent English and everyone was very...

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Thank sarah f
New York City, New York
Reviewed 2 days ago NEWvia mobile

Oriental Suites exceeded expectations. It is one of the few luxury hotels within Old Quarter, the most central district in Hanoi. I received free breakfast with my booking, which I did not expect would be included. The restaurant buffet was delicious, with both Western and Asian dishes. I am a vegetarian, and the hotel staff was able to accommodate. I...

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Thank ephemeralcloud
Auckland Region, New Zealand
Reviewed 3 days ago NEWvia mobile

As an hotelier myself, I was quite surprise at some extent at how good this hotel is in terms of customer service. We were there for birthday celebration and hotel arranged cake for us and room was perfectly decorated. Staff also arranged our airports transfers and also the Halong Bay tour. I forgot my phone on the bus and they...

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1Thank Dwade15
Lingen, Germany
Reviewed 3 days ago NEW

Perfectly in the old quarter of Hanoi. The staff is very very friendly and always willing to help and to fullfill the guests needs. We can highly recommend this Hotel. We stayed 5d4n with a day trip to Halong Bay. Everything is reachable by foot or on very short notice with a Taxi.

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Thank Henning0511
Houston, Texas
Reviewed 3 days ago NEWvia mobile

The hotel is located in the heart of the old quarter. Tons of shops and restaurants all within walking distance. If you're here on Saturday or Sunday the weekend night market is literally right outside the front doors. Try and find places where the locals eat....may be a bit "rustic" or downright grungy at times but you will be rewarded...

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1Thank texastrojan
Reviewed 3 days ago NEWvia mobile

We stayed @ Oriental Suites Hotel & Spa for 2nights, but it could have been much better if we had another couple of days to spend there.But with our schedule we had to leave in 2 days. It was a very comfortable stay & we felt at home amongst the friendly & efficient Hotel Team who cared about the customers...

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Helpful?
Thank GAMINI G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Room Service
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: $70 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed on 4th floor in 404, window looked out onto inside atrium but nice and quiet.”
 of 5 bubbles sarahf627, 22 Mar 2017 | Read review
“quiet rooms with higher floors”
 of 5 bubbles , 16 Mar 2017 | Read review
“Higher the better and more quiet”
 of 5 bubbles michaeloN383XS, 13 Mar 2017 | Read review
“We had a deluxe double room, which didn't have a view but was quiet.”
 of 5 bubbles W1717SYamandaw, 13 Mar 2017 | Read review
“Most rooms are the same, as a very narrow building all on same side of hallway”
 of 5 bubbles gunner25571, 9 Mar 2017 | Read review
5 of 5