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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
Oriental Suites Hotel & Spa
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1,496 Reviews from our TripAdvisor Community

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Showing 1,283: English reviews
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Bangkok, Thailand
Reviewed 2 days ago NEW

The service industry in Vietnam is one of the best and the Oriental Suites Hotel & Spa exemplifies this! Although we were only staying one night, we were treated like VIP guests who were regulars. We did not have any requests but the staff were eager to make our stay as comfortable and accommodating as possible.

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Helpful?
Thank KateSG16
Cary, North Carolina
Reviewed 2 days ago NEW

We stayed at this hotel before and after our cruise to Ha Long Bay. It has a great location in the Old Quarter. Our arrival and greeting at the hotel was the BEST I've experienced in my travels. Alice met our taxi and helped us cross the road into our hotel. There she settled us in for a welcome drink,...

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1Thank MichelleandLeo
London
Reviewed 2 days ago NEW

Pros - very nice and friendly check in, with welcome drinks, a map and even showed where we needed to go for our Halong Bay pick up even though it was not booked through them - good location - most things are within walking distance as you are right in the old quarter - very clean - waitress at breakfast...

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Thank TinytravellerLondon
Reviewed 3 days ago NEWvia mobile

Oriental Suites Hotel & Spa is a charming boutique hotel in the vibrant heart of Hanoi with exquisite attention to detail. The decoration is very nice and the whole building looks recently refurbished. The rooms are small and most of them only have a small interior window without a view but this is a common characteristic of boutique hotels in...

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Thank Lucia G
Portsoy, United Kingdom
Reviewed 4 days ago NEWvia mobile

We were very impressed by the Oriental Suites Hotel. On arrival and indeed throughout our stay, the staff were lovely. Our room was spacious and comfortable and for me, the spa a welcome refuge from the bustle and noise of Hanoi. We would most definitely return there.

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Thank Sharon S
Frisco
Reviewed 4 days ago NEW

When you arrive at the hotel the staff are amazing. They really take care of making sure things are handled property, getting you informed (as a tourist), and welcoming you. The service is top notch. There are many options in the old quarter, but for the price, what your are getting at this hotel, it is an easy win. We...

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Thank Joe S
Reviewed 4 days ago NEWvia mobile

Beyond amazing customer service. When we arrived we were greeted with a drink and cool face towel to freshen up as well as a snack. A lady (Jenny?) gave us maps of Hanoi and answered our questions, as well as recommending some tourist destinations. Our room was a good size and well decorated. Excellent shower. We enjoyed their breakfast and...

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Thank CASEY T
Sydney, Australia
Reviewed 5 days ago NEW

I visit Hanoi frequently for work and since the usual hotels I stayed are full, through TripAdvisor, I found this gem. Though it is a small hotel, the service is excellent and I think many of the bigger hotels will find it hard to match. From the time I made the enquiry, Kathy, the Sales Manager were very prompt in...

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Thank Robert C
Mumbai (Bombay), India
Reviewed 5 days ago NEW

We stayed at Oriental Suites and Spa only for a night but were thrilled by the courteous staff and their hospitality. The manager greeted us on arrival, explaineed about Hanoi and the old town and also gave a surprise gift as it was our anniversary. The pros are mentioned below 1) Great service and hospitality 2) Great location - right...

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Thank Stanny2111
Melbourne
Reviewed 5 days ago NEW

This hotel has a tiny frontage on one of Hanoi's little bustling streets in the Old Quarter, five minutes walk from the lake and ten minutes from the wholesale market. Had a fantastic room complete with balcony at the back of the property so noise was at a minimum. Room was of a decent size and beautifully decorated. Breakfast had...

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Thank GAGA97

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Concierge
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: $72 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#5 Luxury Hotel in Hanoi
#7 Spa Hotel in Hanoi
#7 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room with a view.”
  • Our actual room!
 of 5 bubbles joes907, 19 Feb 2017 | Read review
“Stay in higher floor”
 of 5 bubbles 910robertc, 18 Feb 2017 | Read review
“Choose a room out the back”
 of 5 bubbles GAGA97, 18 Feb 2017 | Read review
“Best views on higher floors”
 of 5 bubbles franpaulworcs, 6 Feb 2017 | Read review
“choose a room with a view, a bit more expensive but worth it”
 of 5 bubbles mariocN5248CG, 5 Feb 2017 | Read review
5 of 5