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Oriental Suites Hotel & Spa

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Oriental Suites Hotel & Spa
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1,695 Reviews from our TripAdvisor Community

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Showing 1,461: English reviews
Reviewed 15 March 2017 via mobile

Super nice hotel, clean room, good bed and friendly people. The pickup from the airport was good, the spa at the top floor was good and not too expensive. I'll recommend it to everyone! We also had dinner in the restaurant and the food was really good!

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Thank Camillo-Galli
Sunshine Coast, Australia
Reviewed 14 March 2017

We recently stayed at The Oriental Suites Hotel. The staff were fantastic and the accommodation was brilliant. Close to everything in the old quarter. There is also a top quality restaurant behind the foyer. The included breakfast was excellent. Will be back again without hesitation.

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Thank Michael O
Reviewed 14 March 2017

I stayed only one night in here because of transfer. It was very nice so, I would like to stay here again when I visit Hanoi again. Friendly staff, Cleaned room, Good location to tour. Thank you for staff's favor.

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Thank Baegseon J
Reviewed 14 March 2017

As soon as you walk into this hotel from the busy streets of Hanoi you experience the friendly, welcoming staff who immediately make you feel relaxed. You cannot fault the service at this hotel. The room was comfortable and clean. We had a massage in the spa, which was amazing. Breakfast was good, offering both Vietnamese and European choices. We...

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Thank Amanda W
Munich, Germany
Reviewed 13 March 2017

Very nice Hotel in the center of Hanoi. Very friendly staff. We had a very pleasent stay in this hotel. To step out of the hotel being directly in the middle of the night market has been a positive surprise. Back home we will make Vietnamese coffee, using the present given to us by the manager ("coffee machine" and cofffee)....

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Thank wegoe
Taipei, Taiwan
Reviewed 13 March 2017

Staff are very friendly, helpful and courteous. We have a very good impression on Hanoi upon checkin. Hotel helped us to arrange Sapa private tour. They did a very good and thoughtful arrangement in every detail. We really enjoy our trip in Vietnam.

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Thank window859
Melbourne, Australia
Reviewed 13 March 2017

I was originally going to score the hotel a three, however after a discussion with the management and the sincere belief that they have in making the stay special and the amount of apology that we received I marked them up one. The location is fantastic, next to the Lake and a cheap taxi ride to the Quan Thanh Temple...

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1Thank ironian
Waltham, Massachusetts
Reviewed 13 March 2017

We had an excellent experience at the Oriental Suites. We stayed for 3 nights. From the airport pick up to the last seconds when the front desk staff gave us farewell gift as we were boarding the taxi to the airport, the staff did an amazing job. The check-in was smooth and that is what we wanted after travelling for...

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Thank cavv123
Uttoxeter, United Kingdom
Reviewed 11 March 2017 via mobile

We only stayed in this hotel for one night but it was very comfortable. We were unable to take advantage of the Spa facilities due to lack of time. The manager of the hotel spoke excellent English and was extremely helpful in arranging a private car to take us to Hai Phong and negotiated with the driver to get us...

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Thank Skiathos03
Hue, Vietnam
Reviewed 10 March 2017

We stayed at Oriental Suites for three nights and went on a 2 day 1 night trip to Ha Long Bay organised by the hotel. Hanoi was the first stop on our trip ams we could not have received a better welcome from Alice, Kathy and the rest of the team. As soon as we arrived we were offered welcome...

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Thank tcampbe2017

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: $82 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Windowless rooms are quieter and darker at night, good for sleeping.”
aykayj, 22 May 2017 | Read review
“The rooms that have windows inside the hotel are quiet”
adisb2017, 22 May 2017 | Read review
“We didn't find it necessary at all, but if the 'windows' are going to be an issue ask for the right sort of room.”
PeterR175, 21 May 2017 | Read review
“junior balcony suite is a larger room, balcony is at back looking out over the backs of other buildings, interesting rather than scenic”
924billh, 19 May 2017 | Read review
“We heard no noise at all.”
Nannieuss, 16 May 2017 | Read review
5 of 5
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US$61* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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