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Family Inn Saigon

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Family Inn Saigon
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341 Reviews from our TripAdvisor Community

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Showing 280: English reviews
Brisbane, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 November 2014

I stayed here for two nights but wanted to check out as soon as I saw the room! Where to start... The beds were so old and uncomfortable, I could feel each and every spring.. The beds were way too old! The pillows were saggy and dirty. The safe in the room didn't work. The room was tiny! The bathroom...... More 

Helpful?
1 Thank Katicus26
Palmerston North, New Zealand
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 November 2014

Room was on the 6th level facing alley way. Was smallish for a double (2 king single beds) Decor a bit tired and dated. Bathroom OK, shower over the bath Mattress's weren't great but linen good. Complimentary water to drink but no tea or coffee (although electric jug and cups and saucers available) Free WiFi Breakfast great, staff lovely. Was... More 

Review collected in partnership with this hotel

Helpful?
Thank AichZed
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your note and recognizing our central location and friendly and helpful staff. We are currently undergoing an elevator modernization program and we apologies for the inconvenience this caused during your recent stay. You will be pleased to know we are planning to commence a complete room refreshment program in the upcoming months. Once again... More 

Tully, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 November 2014

I stayed here two nights, the second sharing a room at the beginning of a trip. My main concern about the hotel was that there seemed to be only one key available when two were sharing and that just didn't work out. The lift was slow. However, the breakfast was excellent and view from the dining room magnificant.

Helpful?
1 Thank Cynthia S
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your note and recognizing our central location and friendly and helpful staff. We are currently undergoing an elevator modernization program and we apologies for the inconvenience this caused during your recent stay. You will be pleased to know we are planning to commence a complete room refreshment program in the upcoming months. Once again... More 

Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 October 2014

Family Inn is a great all round value for money hotel. You get what you pay for. Rooms are clean, breakfast is good and staff are extremely friendly and accommodating! The only downfall is the extremely slow elevator/lift. Most of the time I took the stairs as I was only a few floors up but I know other guests found... More 

Helpful?
Thank Gareth J
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome... More 

High Wycombe, United Kingdom
Level Contributor
76 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 October 2014 via mobile

stayed here prior to an intrepid trip and enjoyed my stay. Rooms were comfortable and hotel in a good location. Few nice bakeries nearby. Food at hotel restaurant was good and nice views across the city. Staff were friendly and he,Paul in giving advice on where to go and visit. Overall a good hotel.

Helpful?
Thank Cooperclubman
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, We are so delighted to receive your heart-warming comments of our facilities and services. Most importantly, we are very glad that you had enjoyed our breakfast and the comfort of our rooms. Thank you also for rating us the best hotel in our vicinity. Your nice feedback is equivalent to recommending us to prospective guests and we... More 

Level Contributor
397 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed 16 October 2014

It's not that this place is bad, it's nice enough. But a few key issues really hold it back. 1. The WiFi is very slow. 2. The tub in our room (802) had an uneven surface- literally like a canal running through the middle of it. This makes it very difficult to keep your balance in the shower. I'm in... More 

Helpful?
Thank Sarah P
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, It was a pleasure having you as our guest and we sincerely appreciate you taking the time to share the incident that you encountered during your last visit in our hotel. We are most concerned with the satisfaction of all our guests and your feedback will allow us to adjust and better our services and facilities. We... More 

Chennai (Madras), India
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 October 2014

My only feedback is at the entrance - at the steps - need to fix a railing - as the steps are little steep - esp when it rains ......this needs imm attention. Also WiFi broad band performance needs to be improved.

Review collected in partnership with this hotel

Helpful?
Thank SNUMA
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your patronage and we are absolutely elated with your very nice review of our hotel. Your comfort and convenience is always our priority and we shall continue delivering the best possible service that is expected of us. It is truly fulfilling to learn that our guests bring home great memories of staying with us.... More 

Adelaide, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 October 2014

We stayed here for 3 nights as it was the meeting point for our Intrepid tour. You would not get anything at this standard at these prices in Australia. The room was great and the bathroom clean. Like in most of Asia, the mattresses were hard but not uncomfortably so. The buffet breakfast was well stocked, and the restaurant itself... More 

Helpful?
Thank amymelissa89
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, We are so delighted to receive your excellent comments of our facilities and services. Most importantly, we are glad that you had a truly pleasurable experience with us. Your very nice feedback is equivalent to recommending us to prospective guests and we highly appreciate it. Thank you and we hope to have you with us again soon.... More 

Singapore, Singapore
1 review
Reviewed 9 October 2014

Convenient location. 10-15 minutes walk to Ben Thanh market or backpackers area, Family Mart is just opposite the hotel. The staff were very friendly and helpful. It was an overall pleasant stay. We stayed in Business Room, which was of decent size. The room is generally clean, but the toilet could have more ventilation. My only complain is the lift.... More 

Review collected in partnership with this hotel

Helpful?
Thank Vera T
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Nothing is more gratifying than receiving excellent feedback from our satisfied guests and thank you for recommending us to prospective guests, highly appreciated. We truly have a great team who are always passionate in delivering great service to our guests and we will share your comments to all of them as this will inspire them to delight... More 

Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 9 October 2014 via mobile

We stayed here as part of intrepid tour. Yes there was the odd lose ceiling tile but it was clean, everything worked and we had 2 really good night sleeps. Breakfast was good, wifi worked well. Location is good, just a 5 minute walk from the back packers area (cheap beer and busses)

Helpful?
Thank Stuart W
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you very much for taking time to post your feedback in Tripadvisor and we are pleased to read that you had a relaxing stay with us. Our people are always happy to serve our guests with the warmth of the Vietnamese hospitality. We look forward to being of service to you in your next visit to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Room Service
  • Free Parking
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Laundry Service
  • Free Breakfast
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Family Inn Saigon

Address: 84A Bui Thi Xuan Street | District 1, Ho Chi Minh City 70000, Vietnam
Region: Vietnam > Ho Chi Minh City
Price Range: $51 - $92 (Based on Average Rates for a Standard Room)
Number of rooms: 72
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Also Known As:
Family Inn Saigon Hotel Ho Chi Minh City
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Questions & Answers

Here's what travellers have asked, with answers from Family Inn Saigon staff and other travellers.
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Questions? Get answers from Family Inn Saigon staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with window would be better”
 of 5 bubbles tejkumarh, 17 May 2016 | Read review
“Request a room with window if your worried”
 of 5 bubbles Emma_HOT, 28 Feb 2016 | Read review
“Ask for one with a window and a working shower”
 of 5 bubbles Sn0wySydney, 14 Jan 2016 | Read review
“Corner rooms larger”
 of 5 bubbles Asteroidea, 3 Oct 2015 | Read review
“Simple and yet elegant style room with enough space to have 4-6 persons gathering for snacks in room.”
 of 5 bubbles Frankie2727, 14 Sep 2015 | Read review
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