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Grand Hotel Saigon

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1,973 Reviews from our TripAdvisor Community

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Showing 1,549: English reviews
Reviewed 10 June 2015 via mobile

Very upperclass hotel in the central on district 1. Great to see they have a casino in the hotel i really enjoyed that also really liked the rooftop bar and resturaunt. Will deffinatly return. Wifi was fast beds were comfortable and the bathroom was outstanding. Staff were friendly and wiling to help with any needs we had as costumers.

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Helpful?
Thank Taylor B
Jacqueline_Ly, Giám đốc quan hệ công chúng at Grand Hotel Saigon, responded to this review

Dear Taylor B, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Jacqueline_Ly Guest Relations Manager

England, United Kingdom
Reviewed 9 June 2015

Excellent hotel and all you'd expect from a large city centre hotel. Staff were very helpful but not quite as friendly as some of the other smaller hotels I stayed at in Vietnam. Having said that the hotel is very good the rooms a good size and very well presented. Oh yes and the bathroom is amazing..... Only had breakfast...

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Helpful?
1Thank Dan000095
Jacqueline_Ly, Giám đốc quan hệ công chúng at Grand Hotel Saigon, responded to this review

Dear Dan000095, Thank you for taking the time to leave a review on our Grand Hotel Saigon location. We are always glad to hear that our guests enjoyed their stay with us. Please visit us again if you are back in our area. Jacqueline_Ly Guest Relations Manager

Reviewed 8 June 2015 via mobile

Great location. Friendly reception staff. Room not so functional with very dim lighting making it difficult to get ready or do anything after dark. Few power points also which meant that lamps needed unplugging to charge phones etc and therefore reducing the little light even more. The pool area was ok but surrounded by the hotel buildings. The breakfast was...

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Helpful?
1Thank Ekatpetro
Jacqueline_Ly, Giám đốc quan hệ công chúng at Grand Hotel Saigon, responded to this review

Dear Ekatpetro, Thank you for taking the time to leave a review on our Grand Hotel Saigon location. We are glad that you chose our hotel for their stay in HoChiMinh City. I am sorry that there was an issue with breakfast ...I will speak with the staff and make sure we don't have this problem again. We hope to...

Melbourne, Australia
Reviewed 7 June 2015 via mobile

First class hotel in great location in district 1, in Ho Chi Minh City. Rooms comfortable and clean, excellent breakfast, great view from rooftop cafe, and very pleasant outdoor pool, a great spot after walking around Saigon. Good restaurants nearby, and only 10 minutes walk to some of the major attractions.

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Helpful?
1Thank Steve-Westgippsland
Jacqueline_Ly, Giám đốc quan hệ công chúng at Grand Hotel Saigon, responded to this review

Dear Steve-Westgippsland, Thank you for taking the time to leave a review on our HoChiMinh City location. We are always glad to hear that a guest enjoyed their stay with us. We hope to see you again our next visit to Grand Hotel Saigon. Thank you again for all of your kind words about our hotel. Kind thanks, Jacqueline_Ly Guest...

Reviewed 5 June 2015 via mobile

The hotel has done a good trying to maintaining the beauty in its old colonial splendour but has failed with the functionality and layout in the rooms. Breakfast buffet had a decent spread, pool deck nice for sm soaking, modern vietnamese art eye catching and hotel staff hospitable. Worth the stay as its is location is in the central city.

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1Thank Nesa R
Jacqueline_Ly, Giám đốc quan hệ công chúng at Grand Hotel Saigon, responded to this review

Dear Nesa R, Thank you for taking the time to comment on your recent stay with us! We are looking forward to your next stay here at the Grand Hotel Saigon! Kind thanks, Jacqueline_Ly Guest Relations Manager

Melbourne, Australia
Reviewed 31 May 2015

Over a two week holiday in Vietnam we stayed in this hotel on three occasions ... what a great location! the rooms were spacious and the staff very accommodating .. just be aware that room 501 has bad (no) wifi reception ... we were quickly re-located! Perhaps the best hotel we stayed at!

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Helpful?
2Thank Tony j
Jacqueline_Ly, Public Relations Manager at Grand Hotel Saigon, responded to this review

Dear Tony j, Please accept my most sincere apologies for the obvious frustrations you experienced while you were our guest. I appreciate you detailing the problems you encountered and I hope that will accept my personal apology for the shortcomings and the inability to accommodate you. I hope that you will allow us the opportunity to restore your confidence and...

Hobart, Tas
Reviewed 30 May 2015

Actually this is probably one of the best hotels I've ever stayed in. It has a 'wow' factor from the exterior; reception area continues this. The hallways are perfectly presented, as are the rooms. Rooms were very comfortable, modern and clean. Breakfasts were great; the room is huge and there is a large selection of all types of food. It...

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Helpful?
1Thank dan1983Hobart_Tas
Jacqueline_Ly, Public Relations Manager at Grand Hotel Saigon, responded to this review

Dear dan1983Hobart_Tas, Thank you from the staff and management at Grand Hotel Saigon for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. However, my staff and I are unhappy to hear that you couldn't enjoy at Rooftop bar at the end...

Bunbury, Australia
Reviewed 30 May 2015

Stayed as part of a tour group and added additional nights. Great central location within easy access to most landmarks and inexpensive taxi to others. Excellent friendly staff in most areas, very helpful. Trainees in dining room made a few mistakes but to be expected. Great choices for breakfast and constantly replenished. Our 12th floor room was very comfortable with...

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Helpful?
1Thank Dan L
Jacqueline_Ly, Public Relations Manager at Grand Hotel Saigon, responded to this review

Dear Dan L, Thank you so much for your feedback! We are pleased to hear you enjoyed your stay and we hope we have the pleasure of having you as our guest the next time you're in Ho Chi Minh City. Jacqueline_Ly Guest Relations Manager

the villages, florida
Reviewed 29 May 2015

Stayed here in November at this centrally located hotel in District 1. Again the service and the overall experience was great. Very nice room, extremely clean, accommodating front desk and very good breakfast buffet. The hotel's gym is small with a Universal and some light free weights plus the usual running machines. Pool had bar service. Rooftop bar had a...

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1Thank buddy m
Jacqueline_Ly, Public Relations Manager at Grand Hotel Saigon, responded to this review

Dear buddy m, Thank you so much for your review! We appreciate your business and hope to see you again the next time you're in South of Vietnam. Jacqueline_Ly Guest Relations Manager

Reviewed 28 May 2015

Nice hotel with a good rooftop bar serving nice drinks. Nice lobby and room. Breakfast also good. However we would not return as on checking out, which took 45 minutes we were treated with suspicion and a ridiculous amount of checking. Never before has it been suggested that we may have taken something from the room, or not declared a...

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Helpful?
1Thank norfolknic
Jacqueline_Ly, Giám đốc quan hệ công chúng at Grand Hotel Saigon, responded to this review

Dear norfolknic, Thank you for taking the time to write us a review regarding your recent stay. I certainly apologize for the inconveniences you experienced over the checkout at the lobby. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests as your comments are being shared with the hotel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities

Additional Information about Grand Hotel Saigon

Address: 8 Dong Khoi St., Ben Nghe Ward, Dist 1, Ho Chi Minh City 70000, Vietnam
Region: Vietnam > Ho Chi Minh City
Price Range: $155 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Saigon 5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Grand Hotel Ho Chi Minh City
Grand Ho Chi Minh City
Grand Hotel Vietnam
Hotel Style:
#5 Casino Hotel in Ho Chi Minh City
#20 Romantic Hotel in Ho Chi Minh City
#22 Business Hotel in Ho Chi Minh City
#23 Spa Hotel in Ho Chi Minh City
#28 Luxury Hotel in Ho Chi Minh City
#35 Family Hotel in Ho Chi Minh City
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Saigon staff and other travellers.
14 questions
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See all questions (14)

Questions? Get answers from Grand Hotel Saigon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors offer good views of city etc.”
  • View from Rooftop Bar
  • View from Rooftop Bar
 of 5 bubbles ScotlandRosslea, 6 Dec 2016 | Read review
“Take Higher Floor. They also have only some river facing room but more expensive.”
 of 5 bubbles 86anilg, 4 Dec 2016 | Read review
“for quiet nights go for the new tower wing. For lovely classic rooms go for the old wing”
 of 5 bubbles DESERTISED, 24 Nov 2016 | Read review
“stay in the luxury area and not the ancient”
 of 5 bubbles Lotmix, 23 Nov 2016 | Read review
“The ancient wing offers a more traditional feeling and lovely view of the pool.”
 of 5 bubbles D781HLpaulm, 5 Nov 2016 | Read review
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