Fronting the scenic Saigon River and only 3-5 minute walk to famous Opera House, Dong Khoi Street and Le Thanh Ton Street for shopping, dining and entertainment, LOTTE HOTEL SAIGON, the most beloved 5-star hotel in Ho Chi Minh City, combines natural beauty and sheer opulence to provide the best for the discerning traveler. The breathtaking resort-setting and its distinctive architectural interior gives a feeling of luxury and tranquility. A legendary hotel inherits good and ancient Vietnam with garden falls, pond and fountain. The top pattern of the bronze drum, symbol of the sun, from ancient times, frames the entrance of guest rooms. The twelve horary signs in the atrium, the lobby surrounded by colonnades and the giant horse sculptures all of which induce you to meander in the space of the hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Lotte Hotel Saigon earns rave reviews for its friendly staff and professional service, enhancing guest experiences. Many guests have called out the clean, spacious rooms with stunning river views, although some note a need for fresher decor. The hotel's prime location is popular for its ease of access to local attractions.
While the amenities, including the pool and gym, are highly praised, some travelers suggest there's room for improvement. Despite mixed opinions on value, the inviting atmosphere and consistent cleanliness are frequently highlighted positives.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Well-maintained
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We were on a family trip to Vietnam and we stayed 4 nights in Saigon at the Lotte Hotel. Rooms were nice, the whole place was very beautiful and extremely well served (gym, sauna, swimming pool…). I would definitely recommend it. The service we enjoyed the most was the lounge in the 14 floor with fresh and refined food and drinks all day long. A special thanx to Nancy for helping us sort out a flight issue 🙏🏼
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Date of stay: December 2024
Value
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Saigon Lotte, Marketing at Lotte Hotel Saigon
Responded 24 Dec 2024
Dear Edoardo Bini, Thank you for sharing your wonderful review with us! We are delighted to hear that you and your family enjoyed your stay at LOTTE HOTEL SAIGON. It's great to know that you appreciated the comfort and beauty of our hotel, as well as the amenities like the gym, sauna, and swimming pool. We are especially pleased that you had a positive experience at our lounge on the 14th floor and that Nancy was able to assist with your flight issue. Your recommendation means a lot to us, and we hope to welcome you back in the future for another memorable stay. Warm regards, Hotel Management
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First of all, I would like to thank to Mia and Veronica for making us to have the greatest experience. I am writing this before I leave, and I'd like to write down all the stories that I have had experienced during our stay.
Pros (1) All the staff is really really kind and willing to help people. We almost spent our time at Hotel. While staying at hotel, people have always asked me if I am looking for sth, or need sth. It let me feel that I am served perfectly. This is what I have felt wherever I go. (2) Food is wonderful, Especially the Friday dinner seafood. Although there was a minor issue with payment, but still good. When I checked in, a receptionist only informed me that the dinner costs only '50 USD' including everything. But they cost me more than I expected because they convert it into VND(Vietnamese currency). This issue was solved by receptionist in the end. This is just for your information. I still satisfied with their food. (3) Their 'Careness' is the greatest I have ever exeprienced. Very professional.
Cons (1) Location is not bad. But if you have a child(ren), please do not go out through the gate where located nearby swimming pool, because I felt that the place was not very safe) (2) Hygenes Actually, this is the biggest area that Lotte hotel Saigon should improve (only personal opinion). We have faced with ‘an insect' in room (9th floor). And we have never expected we faced with it. However, they took quick action on it and it gave me better impression. It was very impressed although it remains a ‘Trauma' to us. Second problem was that staff dig their noses in public area (And I saw a staff in Executive lounge today.) it disgusts me. I truly respect Vietnamese culture, but I believe that the Hygien is the most important part in F&B.
Overall, We got a great experieces and it let us have a great impression on Ho chi minh city.
Thanks
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Date of stay: September 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Huge swimming pool and quiet place
The greatest service I have ever experienced
Nice staff and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Saigon Lotte, Marketing at Lotte Hotel Saigon
Responded 11 Sept 2024
Dear Rooney7, Thank you for sharing your detailed feedback regarding your recent stay at LOTTE HOTEL SAIGON. We are delighted to hear that you had a wonderful experience and that Mia and Veronica contributed to making your stay memorable. We truly appreciate your kind words about our staff's attentiveness and the quality of our food. It is gratifying to know that you enjoyed our Friday seafood dinner and felt well-cared for throughout your visit. We apologize for the inconvenience you experienced with the dinner payment and are pleased to hear that it was resolved to your satisfaction. We also appreciate your constructive feedback regarding our facilities. We take your comments about safety and hygiene seriously and will address them promptly. Ensuring the highest standards of cleanliness and safety is a priority for us, and we will review our procedures to prevent such issues in the future. We value your feedback as it helps us continuously improve. Thank you again for your kind remarks and for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back and providing you with an even better experience. Best regards, Hotel Management
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
At first, Ailee welcomed me with a bright smile and kindly guided me, so I checked in comfortably. I stayed in a river view room, and Yunseul was beautiful when the sun was shining, and it was fun to enjoy the night view of Ho Chi Minh City in the evening. Lotte Hotel is close to many tourist attractions, so there was no inconvenience in getting around. The water pressure in the shower is strong and hot water comes out well. The rooms are cool even with the air conditioner turned off, so if you are prone to cold, please bring some outerwear. I had a delicious breakfast in the morning and was glad to have bibimbap. I also enjoyed swimming in the pool with my 7-year-old. I sprained my ankle in the city and came back to the accommodation, and I was grateful that they even brought an ice pack to my room. We ended our trip comfortably in a luxurious room.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was very friendly from check-in, so my first impression was very good. The room condition was better than expected, and I was satisfied with the customer service service as the staff brought water quickly and without delay when I requested water. The breakfast food was delicious, and I was able to eat delicious bread every morning. And the hotel's location was great, so it was very convenient for city tours. Above all, the night view of the Saigon River from the room was really nice. I would like to recommend it to other families.
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Date of stay: July 2023Trip type: Travelled with family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Initially, I felt that I didn't like the room after check-in, but was too tired to ask for a room change, but that wasn't necessary I left very happy with the room (and the entire stay) at the Lotte Saigon. Let me first compliment the room cleaning staff who kept our room spotless everyday on the 11th floor, it felt cleaner when we returned to our room each day than the first day that we checked in! I don't think I've ever had this before in any hotel that I've visited. This is a family friendly hotel, definitely with an emphasis on service, and staff are all so friendly. Every morning at breakfast the team were so kind to my young daughter and would always take care or entertain her if I would pop away from the table. The staff members at the pool are kind, whether with our drink orders or making sure that my child had a floating toy to play with in the pool. The pool is great! Fantastic pool for the kids. Gym is really good, nice equipment and free bottled water. Nice mix of machines and wasn't ever busy when I used it. The hotel is situated in an excellent location, within walking distance of dozens of restaurants. Kind staff and concierge. Remembered my name after a couple of days, nice touch! Easygoing and friendly staff to chat to. I'd really like to emphasise that this hotel has some of the most friendly staff and service everywhere. Would absolutely return!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Saigon Lotte, Marketing at Lotte Hotel Saigon
Responded 24 Dec 2023
Dear Majicka, Warmest greetings from LOTTE HOTEL SAIGON. We were pleased to serve you in your memorable moments. Providing high-quality service is our responsibility. Still, It feels great to be noticed for our efforts. Thank you very much for your encouragement. Your positive comments also shared to our staffs, who are always willing to help our guests and improve our service quality. We will be delighted to have you back here at our hotel. We promise to make your next trip an even more memorable one. We look forward to welcoming you again to LOTTE HOTEL SAIGON. Best regards Hotel Management.
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Spent 1 week here on a business trip. I recall staying in this property almost 15 years ago when it was then known as the Legend Hotel. Lotte has done a great job with the upkeep and modernization. A warm welcome by the doorman led me to a spacious lobby. Check-in (and eventually checkout) was swift. I was on the 9th floor facing the main road and could not hear the traffic noise and car horns from the room. The rooms was spacious but dated (small LCD TV). No separate shower stall. WC was equipped with an electronic bidet. Beds were comfy, AC sufficiently cold. Wifi was patchy in the room. In the room were 2 complimentary cups of Instant Ramen which was a good change from the usual fruit basket. Large spread at breakfast which served fresh mangos (there were in season). Had dinner at the famous Crystal Jade Cantonese Restaurant (very authentic), and the seafood buffet at the main restaurant downstairs. The latter was disappointing - tasteless oysters and prawns. There was also an onsite Italian and Japanese restaurant - they offered discount to guests but I did not try. The hotel has a secret back gate that leads to Le Tanh Ton Street. The short cut shaves 10 mins off the walk time. Easy to catch taxis and Grab cars. Will return.
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Saigon Lotte, Marketing at Lotte Hotel Saigon
Responded 18 May 2023
Dear AbsoluteZeroKelvin, Thank you for staying with us and sharing your experience at LOTTE HOTEL SAIGON. We are glad you enjoyed your staycation at our hotel. From our accommodations and excellent service to the friendly staff, they are all our effort to make every moment of your staycation time special. We will be delighted to have you back here at LOTTE HOTEL SAIGON if your plan allows so. We promise to make your next trip an even more memorable one. We look forward to welcoming you again at LOTTE HOTEL SAIGON. Best regards, Suh Dong Soo General Director
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I sometimes use Lotte Hotel when I need a break with my family. I am satisfied with the river view as it has a nice view and executive service. When I visited this time, the Miss Gray staff kindly helped me with a late check out, so I was able to have lunch, clean up, and leave. This hotel is located in a great location for relaxing or sightseeing in Saigon, and the staff is friendly, so you can relax comfortably.
If you make a reservation with Lotte Hotel Executive, There is a variety of food during afternoon tea time and evening happy hour, so you can suffice just by staying inside rather than going out. The lunch buffet is reasonably priced and worth enjoying.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bell boys upon arrival fast & friendly taking our bags to check in - check in was the same. Our bags were taken to our room on the 7th floor & we were met with amazing views of the river. A massive bed which can only be described as a Super King. The room amenities are great - there is a mini car & plenty of space in wardrobe & bathroom is well served with shampoo conditioner, body wash & lotion and all the other little things you might need. 2 bottles of water every day. Street noise or corridor noise not an issue. Breakfast is impressive & caters for all types of food options. We had pizza one night in the Italian & spent a few afternoons by the pool. All of the staff were friendly & efficient. There is a gym & plenty of outdoor seating & lounges. Bar service in the lobby area is very good. House cleaning is exceptional. The pool area is well serviced by pool attendants for access to lounges & towels on several occasions (over several days) when needing to get a drink or food from the bar staff we had to go inside only to find they were on their phones & ability to understand English was a challenge at times . There is a lack of poolside service & cleaning of tables after eating, we had to take it inside ourselves after about 15 mins & had to continually ask for ice to be brought out on an exceptionally hot day. The hotel location is good -it’s within walking distance to many sights or a few $$ by grab to the key locations such as markets & imperial palace. Toilets & public areas always spotlessly clean. Overall a highly recommended hotel despite a few minor issues poolside.
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Saigon Lotte, Marketing at Lotte Hotel Saigon
Responded 11 Aug 2024
Dear AussieBumsSydney, On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you. It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors. We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you. Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon. Warm regards, Hotel Management
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December 2023 We stayed at Lotte Hotel Saigon for the first time in a year. The staff gave us the best hospitality. A delicious breakfast buffet is provided that never gets old, and the restrooms are equipped with washlets and are always kept clean. I'm glad that the pool was renovated a year ago. The executive lounge on the 14th floor had a great view and was a valuable experience. This hotel is especially easy to stay at for Japanese people.
Thank you Mia for another wonderful memory!
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It felt great to be welcomed as soon as I got off the Grab! Thanks to bella, mia, and pinky, who gave me wet wipes to wipe my hands and a welcome drink, I felt good about starting my trip🙌🏻I really liked my first image of Vietnam because they welcomed me so warmly. I'm also impressed that you're trying to communicate using Korean words even though you're not good at English haha. I want to use it again the next time I come to Vietnam, and I think it's a place worth recommending to my friends🙆🏼♀️🙆🏼♀️ On my next trip, I have to come for a filial piety tour with Mom and Dad~!✈️🫶🏻
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Generally they allow till 2.00PM but beyond that you have to speak to them . It would be around 15-40% depending upon your check out time and room occupancy.
There are more places to choose from in the Ho Chi Minh City area.
PRICE RANGE
S$127 - S$225 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lotte Legend Hotel Saigon
LOCATION
VietnamHo Chi Minh City
NUMBER OF ROOMS
283
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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What are some restaurants close to Lotte Hotel Saigon?
Conveniently located restaurants include The Lounge - Sheraton Saigon Grand Opera Hotel, Palsaik Korean BBQ Vietnam - Đông Du, and Reflections Restaurant.