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Vinpearl Condotel Empire Nha Trang

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44-46 Le Thanh Ton Loc Tho Ward, Nha Trang 650000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (813)
Room & Suite (58)
Dining (24)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
Updated 07/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Vinpearl Condotel Empire Nha Trang
Updated 07/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 605 hotels in Nha Trang
Location
Cleanliness
Service
Value
Travellers' Choice
As part of the City Hotel series of Vinpearl, Vinpearl Discovery Nha Trang Empire Condotel offers high-class, elegant hotel suites and introduces new options for our customers. It is a place where you can possess living space with the comfort of your own home along with eco tours to famous sights right in the Shore City
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Children's playground
Wifi
Pool / beach towels
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Business Centre with Internet Access
Conference facilities
Meeting rooms
Photo copier / fax In business centre
Spa
Foot massage
24-hour security
Concierge
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Minibar
Flatscreen TV
Bath / shower
Housekeeping
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English, Vietnamese
721Reviews22Q+A7Room tips
Traveller rating
  • 693
  • 21
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  • 2
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  • English
Tiim® Group wrote a review Jul 2020
Ho Chi Minh City, Vietnam43 contributions29 helpful votes
I booked the room via Agoda, the confirmation was at 16:18 on 27 July 2020, for check in at about 17:00 right on same day 27 July 2020. My credit card was charged fully and successfully at the same time. At 16:39 on 27 July 2020, the hotel sent me the notice that room is only available after 19:00. We still came. And we came the hotel at around 17:15, I realized the hotel was definitely closed. No one there. I called the hotel number 0258 3599 888 three times, no one answered. I found a safeguard and asked him, he said the hotel was closed due to Covid19. I have tried to call to Vinpearl Beachfront at 78 Tran Phu, luckily they worked. They said they moved my room from Vinpearl Condotel Empire to Vinpearl Beachfront. How come? They moved us without any discussion and notice. For Agoda, only until 18:17 on 28 July 2020, when we checked out already, they sent us a notice that my room would be moved. It's bad. Both Agoda and Vinpearl are bad.
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Date of stay: July 2020
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Response from Duy Huy Pham, Owner at Vinpearl Condotel Empire Nha Trang
Responded 31 Jul 2020
Xin chào TiiMtravel, Thank you for taking the time to feedback about your experience at Vinpearl Condotel Empire Nha Trang. We regret that we have not updated the information of moving booking to the other hotel as soon as possible, so it is inconvenient for you to fasten your check in progress. Your contribution has given us the opportunity to fix this shortcoming in service. Once again, I hope you will accept our apology and hope that you will give us a chance to welcome you on the nearest day. Wishing you and your family good health and Wealth. Best regards Doan Tran Giap | General Manager
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JamieTravelsWell wrote a review May 2020
Santa Clara, California50 contributions31 helpful votes
+1
Terrible, low quality, hotel selling discount rooms to mass tour groups, and then masking themselves as a 'luxury hotel' on Tripadvisor/Agoda. We saw the hotel desk working with the tour guides to get their groups to post 'good reviews' on Tripadvisor in exchange for shopping coupons. Rooms are sub-standard: our shower door doesn't close due to poor maintenance, mold around the sink and shower, curtains are torn at the corner letting light in, air conditioning is VERY poorly designed and blows in your face all night long, and the bed is VERY hard. There is also a kitchen, but no utensils or cutlery is provided. Asking housekeeping to bring us utensils and cutlery took 3 phone calls and 50mins wait. The restaurant is terrible as well. It's the same restaurant that serves an included breakfast for all the low-cost tour bus groups, so the restaurant is packed with people, constantly running out of food, and so many corners cut on the food quality: Soup base for Pho is made from powder, buns are tasteless, noodles are soggy and overcooked, meat is very sparse, pastries are stale. We ate dinner on our first night at the hotel as well, and the food was a joke. I'm convinced some of the food we were served were leftovers from the morning breakfast. There is also no concierge. There's a concierge desk, but no concierge. If you planned to ask where to visit upon arrival, good luck! They will ask their bell desk to double as a concierge, but none of them speak English, their best recommendation for places to eat was the hotel restaurant, and their attitude is terrible. Because LOTS of low cost tours book this hotel, the lobby is always filled with guests on the chairs/couches, and luggages strewn all around the lobby. Some tour groups were large: 80-100 person tour groups across 2 buses with guides that yell at the top of their lungs when speaking to their group - all of this happening in the lobby.
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Date of stay: December 2019
Value
Location
Service
2 Helpful votes
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Response from Duy Huy Pham, Owner at Vinpearl Condotel Empire Nha Trang
Responded 31 May 2020
Xin chào James, Thank you for choosing Vinpearl Condotel Empire Nha Trang for your vacation. We are very sorry because we have not met your expectations. This is not an ordinary standard of the hotel, so I would like to receive detailed suggestions from you via the info.VPCOEPNT@vinpearl.com mailbox to improve the service quality even further. Looking forward to welcoming and serving you again in the nearest time. Best regards, Ngo Tu Van | General Manager
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세열 윤 wrote a review Jan 2020
1 contribution
Good location, delicious breakfast, perfect service, vinpearl land included everything is so perfect. 😍 위치도 적당하고 밥도 무난 에어컨 잘되고 빈펄랜드 포함이래 갠츄내요~~ 참조하세요~~ 가격은 다른 호텔 대비 적은 편은 아닙니다만 갠찮습니다 이곳은 달리 돈쓸데가 없으니까요
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Date of stay: January 2020
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Response from VPCOEPNT, General Manager at Vinpearl Condotel Empire Nha Trang
Responded 4 Feb 2020
xin chào _G9733VE 시간을내어 호텔을 평가 해 주셔서 감사합니다. 귀하의 의견에 크게 감사드립니다. 우리 직원들은 최고의 고객 서비스만을 제공하도록 훈련을 받았으며, 머무는 동안 가치와 환대를 발견하게되어 기쁩니다. 다음 번 냐짱 여행에 you기를 기대합니다! 안부, Ngo Tu Van I General Manager
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Ange F wrote a review Jan 2020
1 contribution
We enjoyed our stay at this hotel. Conveniently located close to key restaurants and markets and a short walk to the beach. Reserved beach chairs and towels are available at the beach also. Vang was great help, being available to us at all times when we needed anything.
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Date of stay: January 2020Trip type: Travelled with family
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Response from VPCOEPNT, Tổng giám đốc at Vinpearl Condotel Empire Nha Trang
Responded 18 Jan 2020
Xin chào 657angef, Thank you for the great review of our hotel! We are glad that you enjoyed our service and hope to see you again very soon. I will share your comments with our team, especially to Ms Vang. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Ngo Tu Van | General Manager
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Kimlee224 wrote a review Jan 2020
2 contributions
It was great to spend time here for three night. Staffs were all nice and rooms were also clean and nice. If i comeback here later i would comeback here. 깨끗하고 좋아영 다음번에 나트랑에 올 일 있으면 또 방문하고 싶어요!!!! 방 3417에서 지냈는데 방도 너무 예쁘고 위치도 좋아서 다니기 편했어요 ! thank you mr Minh, & Phat ! See you soon!!....
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Date of stay: January 2020Trip type: Travelled with friends
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Response from VPCOEPNT, General Manager at Vinpearl Condotel Empire Nha Trang
Responded 9 Jan 2020
Xin chào Kimlee33950, 우리 호텔에 대한 훌륭한 리뷰에 감사드립니다! 우리는 당신이 우리의 서비스를 즐 겼음을 기쁘게 생각하며 곧 당신을 만나기를 바랍니다. 우리는 귀하의 아이디어를 우리 팀, 특히 Minh 씨와 Phat 씨와 공유 할 것입니다. 귀하의 경험을 공유해 주셔서 다시 한 번 감사 드리며 다음 번 방문이 지난 번처럼 좋기를 바랍니다. 안부 Ngo Tu Van I General Manager
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PRICE RANGE
US$59 - US$127 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Vinpearl Nha Trang Empire Suites
LOCATION
VietnamKhanh Hoa ProvinceNha Trang
NUMBER OF ROOMS
1221
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Frequently Asked Questions about Vinpearl Condotel Empire Nha Trang
Which popular attractions are close to Vinpearl Condotel Empire Nha Trang?
Nearby attractions include Z Club (0.3 km), Lemongrass House Vietnam (0.5 km), and Vincom Plaza Nha Trang (0.05 km).
What are some of the property amenities at Vinpearl Condotel Empire Nha Trang?
Some of the more popular amenities offered include a swimup bar, free wifi, and an on-site restaurant.
Which room amenities are available at Vinpearl Condotel Empire Nha Trang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Vinpearl Condotel Empire Nha Trang?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Vinpearl Condotel Empire Nha Trang?
Yes, free parking is available to guests.
What are some restaurants close to Vinpearl Condotel Empire Nha Trang?
Conveniently located restaurants include Feast, & More, and Skylight Nha Trang.
Are there opportunities to exercise at Vinpearl Condotel Empire Nha Trang?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Is Vinpearl Condotel Empire Nha Trang located near the city centre?
Yes, it is 0.7 km away from the centre of Nha Trang.
Are any cleaning services offered at Vinpearl Condotel Empire Nha Trang?
Yes, dry cleaning and laundry service are offered to guests.
Does Vinpearl Condotel Empire Nha Trang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Vinpearl Condotel Empire Nha Trang?
The staff speaks multiple languages, including English and Vietnamese.