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BEST WESTERN Congress Hotel

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419 Reviews from our TripAdvisor Community

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Showing 245: English reviews
Wherever
Reviewed 25 February 2015

Overview Most of the time the hotel was of an average 3* standard. However, there were times when it fell below this. I do not expect full Western standards in countries like Armenia but I do expect the basics to be done well in Best Western Hotels. Value-for-Money The hotel offered good value-for-money. Bed and Breakfast cost about 50% of...

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Helpful?
Thank GOM99
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking your time and writing a review on TripAdvisor. Your feedback is very valuable to us to be able to continuously enhance our services for our guests. It is my pleasure to read your comments on our city center location, evening meals, currency exchange point and all other complimentary services which intend...

Taipei, Taiwan
Reviewed 20 January 2015

This hotel has made my experience in Yerevan wonderful! The hotel is close to the center of the city. A stroll down Italy Street will take you to the famous Republic Square and good restaurants. Staff are exceptionally friendly and helpful. Rooms are cozy and clean and both smoking and non-smoking options are available. Beds are very comfortable. In case...

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Helpful?
Thank Julie L
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking time to review our hotel and indeed for choosing to stay with us recently. It is an absolute delight to read through your review. Thank you for your very kind praise of our hotel. It means a great deal to us that you have rated our hotel so highly and you...

Springfield, Virginia
Reviewed 4 January 2015

We were here back in September 2014 for a business trip for a couple of days. The hotel was okay. Breakfast buffet was not so bad. We didn't had a chance to try the pool but it looks nice and clean. They have everything at the hotel; bar, souvenir shop, money exchange and ATM machine. The reception staff was very...

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Helpful?
1Thank Charms F
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for staying at BEST WESTERN Congress Hotel on your last visit to Yerevan and for taking time to write a review on TripAdvisor. I was delighted to read your comments about our facilities, unbeatable location, friendly and profesional staff. Be assured that I will pass on your kind words to the rest of our team....

Avignon, France
Reviewed 3 January 2015

I stayed at Congress hotel for 12 nights in December 2014. It is a good hotel. The location is good a five minute walk from Republic square, with a few restaurants in short walking distance. The rooms are not very large but quite comfortable, with a very good bed, and well heated. Avoid the rooms on the street side if...

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Helpful?
1Thank Frederic G
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, First of all I would like to thank you for taking the time to write your review. Your feedback is very important to us and we always take the opportunity to use it in order to improve. We are delighted to know that all your expectations were met. Thank you for mentioning our services, gym facilities and...

Dubai, United Arab Emirates
Reviewed 30 December 2014

My stay for 7 days in Yerevan at Best Western Congress Hotel, in downtown Yerevan was really enjoyable and comfortable. Rooms were clean and staffs very cordial. Food was also healthy and excellent. It is an ideal Business Hotel with comparative charges.

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1Thank RamDubai2013
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for your recent stay at our hotel and for sharing your experience on TripAdvisor. I am delighted to read that you valued our well-appointed rooms, authentic Italian cuisine and hotel's unrivalled location. We do hope that you will continue to make many more enjoyable stays at Best Western Congress Hotel. Best Regards, Emma Karapetyan

New York City, New York
Reviewed 14 December 2014

As a luxury travel writer for world-adventurer.com I've stayed in many Best Westerns around the world. The branch in Yerevan is very impressive with a historic building, friendly staff, and comfortable facilities in a central location. The very welcoming front desk made me feel right at home. They also helped me research options for travel and were very knowledgeable on...

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1Thank Davybert
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Davybert, Thank you so much for choosing to stay with us and for writing your feedback on our TripAdvisor page. It is a real pleasure to read your kind words about our hotel and our staff. I was delighted to learn that you had an excellent stay throughout and that you made the most of our facilities and unbeatable...

Ljubljana, Slovenia
Reviewed 14 December 2014

I personally never slept in this hotel, however I come to Yerevan every year to visit their outdoor swimming pool. In my poinion, their outdoor swimming pool is one of the best in the city. The weather in summer is really hot, which makes the stay even better. The pool also has a bar, where you can order drinks and...

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Helpful?
Thank Aramissimo V
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Aramissimo V, Thank you for taking your time and sharing your opinion about our hotel on TripAdvisor. It is very nice to read that you enjoyed and appreciated our hotel's facilities. Our Caribbean Swimming Pool is the summer hot spot of Yerevan - ideal for your perfect relaxation and for beating the summer heat. We will be looking forward...

Hendersonville, North Carolina
Reviewed 5 December 2014

I have stayed at the Best Western - Congress on all three of my business trips to Yerevan, totaling seven weeks from 2010 through 2014. While my travel agent arranged the initial stay, the other two were mandated by me. Invariably, I have found the staff at BWC to be courteous, professional, knowledgeable, and ready to help in any way....

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Helpful?
Thank Neil B
EmmaKarapetyan, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Mr. Neil, It was thrilling to read that you were looked after by our friendly and passionate team from the welcome until your departure and it is much more rewarding when displayed on TripAdvisor page. Thank you for highlighting our staff - we are indeed surrounded by incredibly passionate and caring team of individuals who enjoy being part of...

Jeddah, Saudi Arabia
Reviewed 10 November 2014

I was scouting for a suitable accommodation in Yerevan when I stumble upon The Best Western Congress in the Agoda and Booking.com websites. I wanted to book my first night in this hotel but there was no available room on my preferred dates so I decided to just pick any date then sort it out later directly with the hotel...

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3Thank pinoytraveller2
EmmaKarapetyan, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Honorable Guest, Thank you for taking your time to write your valuable feedback about our service on TripAdvisor. It is a very important occasion for us to evaluate our service and improve it. I was very pleased to read your positive comments about all our hotel facilities. I will pass your compliments to our Breakfast Team members who will...

Bruxelas
Reviewed 8 November 2014

If you have to go to Yerevan, this is definitely a hotel to consider, specially in terms of serveice, ameniteis and staff. All for a decent price. I stayed several times at the hotel and when I had to try altenatives... I might have made the wrong choice....

Review collected in partnership with Best Western
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Thank BruxelasDali
EmmaKarapetyan, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for staying at Best Western Congress Hotel and for taking the time to post your review. It was encouraging to see that you had an enjoyable stay and I have shared your comments with our team. We very much look forward to welcoming you back for your next visits to Yerevan. Best Regards, Emma Karapetyan

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
Best Western Congress Hotel is a stunning hotel earning grateful reviews for its service, style and sensational location in the heart of Yerevan, city's most exciting district.Italian style, clean modern lines and cutting edge technology are combined effortlessly with traditional Armenian values of hospitality.The comfort, contemporary design of the hotel, from its business style lobby to its impressive Italian Terrace with open air swimming pool, reflects a seamless blend of friendly hospitality and relaxing atmosphere. It has 5 meeting Rooms, 2 Bars and Italian "Raffaello" Restaurant in it. It is one of the most famous business hotels located in the heart of Yerevan city business, shopping and cultural district. ... more   less 

Additional Information about BEST WESTERN Congress Hotel

Address: 1 Italy Street, Yerevan 0010, Armenia
Region: Armenia > Yerevan
Price Range: $93 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Congress Hotel 4*
Number of rooms: 126
Reservation Options:
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Also Known As:
Best Western Yerevan
Yerevan Best Western
Hotel Style:
#3 Business Hotel in Yerevan
#7 Family Hotel in Yerevan
#8 Luxury Hotel in Yerevan
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Congress Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN Congress Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors are quieter as the hotel is on a main road.”
 of 5 bubbles AlyssaS360, 15 Dec 2016 | Read review
“Rooms overlooking the park would be my choice, but the rooms at the rear are possible quieter than the front rooms.”
 of 5 bubbles paulhA5176UG, 7 Dec 2016 | Read review
“Great location.”
 of 5 bubbles Soup8, 19 Nov 2016 | Read review
“The higher the floor the better!”
 of 5 bubbles 363mega, 31 Oct 2016 | Read review
“High floors have less noise.”
 of 5 bubbles shilpamehra, 18 Oct 2016 | Read review
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