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NagaWorld Hotel & Entertainment Complex

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512 Reviews from our TripAdvisor Community

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Showing 419: English reviews
Oxford, United Kingdom
Reviewed 25 September 2014

Just want to point out that if you're looking for a decent place to stay in Phnom Penh - NagaWorld Hotel is not the right choice for you unless you are looking for "fun". They have a casino which makes the lobby a total chaos, and a nightclub which gives you not much chance to get sleep at nights (unless...

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Helpful?
1Thank ZoeMoe8
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello Moonbabyxox, Thank you very much for your recent review of your stay here at NagaWorld. We appreciate you taking the time to review your time here. Although we understand not all services were up to par, we do still appreciate the accolades given towards our front desk staff. Thank you for your detailed review and feedback - it is...

Perth, Australia
Reviewed 21 September 2014

I can't believe the number of bad reviews for this place. Are people stupid or just don't read reviews before they go to a hotel. YES ...Nagaworld is a casino YES ...Nagaworld allows people to smoke just about everywhere YES ...Nagaworld is a 5* Cambodian Hotel (not a 5* first world hotel) I work at a casino in Australia and...

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Thank THEcriticiser
NagaWorld_Team, Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear THEcriticiser, Thank you so much for taking the time to share your recent experience at the NagaWorld Phnom Penh. We are delighted to see that you had a pleasant time with us. Thank you again for choosing NagaWorld as your place for a trip from Perth, Australia. We look forward to welcoming you back for your next visit to...

Johor Bahru, Malaysia
Reviewed 21 September 2014

This is a casino complex, and just as it is a gamble at the casino, you are also gambling with what type of room you are getting. I was a bit perplexed with different opinions given by earlier reviewers, and now I understand why. This is a big hotel and entertainment complex, and your hotel room is like a lottery....

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Helpful?
Thank BKassim
NagaWorld_Team, Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear BKassim, Thank you for taking the time to share your feedback via Tripadvisor. We do apologize for the inconveniences with water pressure inside the bathroom and the bass noise from the night club. However, we are pleased to hear that we are a huge entertainment complex and our staff are helpful and courteous. Based upon your review, we will...

Pacific Pines, Australia
Reviewed 18 September 2014

If you like to gamble, welcome to Nagaworld. If you like to have cigarette smoke wherever you go, welcome to Nagaworld. If you like constant noise, welcome to Nagaworld. The hotel is billed as 5 star. I say not even close. I can accept that smoking is generally accepted in an Asian Casino, and this is one big casino hotel....

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Helpful?
2Thank SaintRef
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello SaintRef, Thank you for taking time to review your recent stay with us here at NagaWorld. We reviewed your details and are very unhappy that your experience was not at all up to standard. While we will be taking your comments and notes to our management team for review, we would also like to discuss directly with you your...

delhi
Reviewed 18 September 2014

Staying at the Nagaworld as part of a convention. Chose it only for its proximity to the convention center , but, that was the only positive . First, booked a private arrival transfer, but no car/driver on arrival . Anyhow took a cab and got to the Hotel. Then told that they do not accept American Express cards -- question,...

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Helpful?
2Thank kapil6
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello kapil6, Thank you for taking time to review your recent stay at NagaWorld. We are very unhappy to hear about the issues you encountered with us while at our resort. We take all of our guest comments very seriously; would it be possible for you to email us at feedback@nagaworld.com so we can discuss with you further? Thank you...

Singapore, Singapore
Reviewed 13 September 2014

Heard from the locals that this place is the most happening place in Phnom Penh. With casinos, bars and clubs with great live bands, good-looking ladies (staff and visitors), a huge array of restaurants serving different cuisines, you will never find yourself bored when you're in there. Staff are mostly helpful and can speak English well. However, relatively expensive compared...

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Helpful?
Thank linh0019
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello linh0019, Thank you for your recent review of your stay here at NagaWorld! We are glad to hear that you enjoyed your time with us and appreciate you sharing your feedback here on TripAdvisor. We hope we are able to welcome you back soon to our resort on your next trip to Cambodia! Warm Regards, NagaWorld Team

Kuala Lumpur, Malaysia
Reviewed 10 September 2014

This hotel is suitable for gamblers, not for family with kids and people who don't gambling. The rooms are without Wifi, hand and face towels. The wifi provide at the lobby area but unstable. The pillows are not comfortable. The shower water pressure no constant, one second strong and next second become weak. There are Chinese, French, Italy, Korea, Japanese...

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Helpful?
Thank sheacer
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello sheacer, Thank you very much for taking time to review your recent stay with us here at NagaWorld. We appreciate your feedback and comments. As a result, we will be taking these comments to our management team for review as we work to constantly improve our guest experiences. Thank you again and we hope that we are able to...

Reviewed 7 September 2014

I stayed there 2 days and had to pay for everything even a router for room to pick up internet on arrival I payed a us$300 deposit for room and told it would be payed back after 2 weeks it's now 2 months later and still no sign of the money. It was dingey the staff were not helpful. And...

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Helpful?
3Thank Geoff1988
NagaWorld_Team, Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear Geoff1988, Thank you for staying with us and for taking the time to bring these matters to my attention I am alarmed by your comments. I would like to individually speak to you to gather more details of your visit and investigate these matters. I would appreciate it if you could send me your contact details to philipommen@nagaworld.com. Thank...

London, England, United Kingdom
Reviewed 6 September 2014

This hotel was so bad i checked out in literally 1 hour after i had had a shower, even though i had paid for three nights. It was dirty, my tv didn't work, it had no minibar, NO wifi (only in the terrible noisy lobby downstairs and a weak signal) no hand towels in the bathroom, i can go on....

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1Thank Hassan A
NagaWorld_Team, Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear Hassan, Thank you for staying with us during your recent trip to Phnom Penh. I am appalled to learn of your comments. I would like to personally speak to you to find out your check-in details and investigate this matter. I would appreciate it if you could send me your contact details to philipommen@nagaworld.com. Thank you and hope to...

Shanghai, China
Reviewed 2 September 2014

I don't know if it's the best hotel in Phnom Penh. but it is the biggest one for sure. Normally you can relax yourself inside without going out. They have Japanese,Chinese and contemporary cuisine restaurant. With two performance area, They play local style performance or singing on the stage. Spa ,KTV ,Gym are also available. Their staff's language skills are...

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Helpful?
Thank Jerry2528
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello Jerry2528, Thank you very much for taking time to review your stay with us here at NagaWorld. We are very happy to hear that you enjoyed your time here in Cambodia. It seems that you were able to check out a variety of services while here at the resort - we're glad that you enjoyed them! Thank you again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
This five-star hotel & entertainment complex is only 30 minutes from the Phnom Penh International Airport. Strategically situated in the heart of Cambodia’s capital, it is close to the Pencil Super Center, the Cambodia Amusement Park as well as other governmental offices like the National Assembly and the Ministry of Foreign Affairs and International Cooperation. Showcasing an ancient Khmer style, the hotel’s interior and guestrooms are adorned with traditional motifs including the gracious stone-carved Apsara, a highly revered female angel in ancient Khmer mythology. The Nagaworld Cambodia’s on-site casino, located at a separate wing of the hotel, is complete with various gaming halls, live music and first-rate service. ... more   less 

Additional Information about NagaWorld Hotel & Entertainment Complex

Address: NagaWorld, Samdech Techo Hun Sen Park | Hun Sen Park, Phnom Penh, Cambodia
Region: Cambodia > Phnom Penh
Price Range: $119 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — NagaWorld Hotel & Entertainment Complex 5*
Number of rooms: 525
Reservation Options:
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Hotel Style:
#35 Luxury Hotel in Phnom Penh
#39 Spa Hotel in Phnom Penh
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Questions & Answers

Here's what travellers have asked, with answers from NagaWorld Hotel & Entertainment Complex staff and other travellers.
1 question
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Questions? Get answers from NagaWorld Hotel & Entertainment Complex staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good”
 of 5 bubbles sobhanprakashp, 28 Nov 2016 | Read review
“higher floors have better views”
 of 5 bubbles LukeHV, 26 Nov 2016 | Read review
“swim pool side hi floor”
 of 5 bubbles 647johannesk, 18 Sep 2016 | Read review
“Try to get a river veiw room ”
 of 5 bubbles maninthecloud3, 15 Sep 2016 | Read review
“Try and get a room away from the current construction location (it varies)”
 of 5 bubbles Rob_Pennington, 12 Sep 2016 | Read review
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