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Duman Hotel

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134 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Thailand
Reviewed 25 September 2013

Absolutly ideal location for bussiness purposes, near city center and shopping area. Also there are big variety of restaurants in 10 minitus walk from hotel. The rooms a very big, have spectacular vies and well equiped. But the problem is internet. Many rooms are not connected to wi fi, but reception orders cable connection(which is unusefull for tablets). If you...

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2Thank mihhail i
Reading
Reviewed 22 August 2013

Hotel does not get better. Third visit and still no WiFi in the rooms, no excuse nowadays. Charges extra for pool, fitness area...why? Breakfast very basic and not great quality. In a windy city the area around the hotel is windiest. Hotel could be so much better if the staff and management bothered to try.

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1Thank MarkBReading
Chicago, Illinois
Reviewed 3 July 2013

The hotel is large with a decent lobby bar area and good size rooms. Its a bit on the older side and while clean and relatively modern there are signs of deferred maintenance in the bathrooms and hallways. The rooms have good views over the city and a balcony that does not open. A simple breakfast is included with very...

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Thank ti727
Moscow, Russia
Reviewed 15 June 2013

It was an advice below to stay there due to business reasons. I agree to this advice. Prices are reasonable, free wi-fi (low signal unfortunately), possibility of a conference room (former presidential suite). 1. Prices This hotel has reasonable price policy. Early check-in is possible (half of the one night price), which is important, since several international flights arrive to...

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1Thank Daniel E
Tel Aviv, Israel
Reviewed 29 May 2013

Stayed in the Duman due to a congress held in the proximity . If it was for my choice while visiting Astana for leisure , I would have checked out after seeing the room and look for a better place. Room: Clean , large and spacious but very spartan. Dull furnitures. No in room safe deposit box. Average lightning during...

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2Thank Elan47
torino
Reviewed 8 May 2013 via mobile

I am here in the lounge waiting to find a solution for a problem: they say I have broken the Bath's door, which was already broken when I checked in, and want to charge me 120.000 Ktg, 800$. Totally crazy. My word worth nothing against the word if the woman who clean the rooms! keep away or check everything when...

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Thank pakito56Torino
Reviewed 20 April 2013 via mobile

For Astana conditions not so extremely bad. I was in a worse one. Still I can not say something specially positive. It might be a good hotel only for a business conference, they have some facilities for that. My main compliants were: - There was no possibility to get some fresh air into the room. The air conditioning was not...

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1Thank Lutalac
Moscow, Russia
Reviewed 20 January 2013

The service here is pretty good, generally speaking a quiet hotel. They are accommodating of service requests. I stay regularly on business travel. Beds are very hard, which I like; but may not be for everyone. During last stay, someone next door decided to throw a small party at 2:30am and woke me up. Front desk addressed it quickly and...

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1Thank Goncaptive
Southampton, United Kingdom
Reviewed 30 September 2012

Stayed here on business. The rooms are large, mine had a damp patch but the shower was nice and hot. No tea and coffee facilities, the Internet was ok. Breakfast was average. Location wise there is a large shopping centre across the road. Staff lacked the customer service skills required to claim 5-star status. What I didn't like was that...

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1Thank Donna H
London, United Kingdom
Reviewed 29 September 2012

I stayed here as part of a business convention. I would normally not stay in a hotel which is not part of a chain as I am a platinum member with 2 major hotel chains. First impression, it looks more like an office block than a hotel. The check in staff spoke limited English. Friendliness of Kazakh people are left...

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1Thank R L

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The Hotel Complex "Duman" is located in the administrative center of Astana at the joint of the left and right bank of the Esil River and only 15 Kms away from Astana's international airport. Duman is one of those few highest Hotels in the city which has a magnificent view from the windows on the unique architecture of the modern cultural entertaining center of our capital. Central City Park, Duman Entertaining Center, unique ethnic and Memorial complex "Atameken Map of Kazakhstan, shopping malls: "Mega Astana", "Khan-Shatyr" and "Sary-Arka", the capital Circus and other remarkable places are in a close proximity to the hotel. Our structure is perfectly suitable for recreations and meetings with business partners. The Hotel Complex "Duman" has all capacities to hold Conferences, Banquets and Exhibitions. It owns all requisite and modern Audio and Video equipment. The Complex includes 6 conference Halls and a unique multifunctional pavilion which enable gathering from 10 to 500 Persons. Restaurant "Tomiris" which has a panoramic view, offers traditional Kazakh and International cuisines. Comfortable and Hospitable atmosphere will let you feel restful after a long trip or a business meeting. At your disposal there is also a Banquet Hall "Aigerim" which can host banquets up to 250 Guests. Our hotel offers comfortable accommodations and unique amenities that set us apart from other hotels in the area. Enjoy our four dining options, a Karaoke Club, Night Club, Game Room complete with table tennis and Bowling Alley, our guests can visit all without leaving our hotel. In case you need to book a tour or want recommendations in terms of what places to visit in a city, our experienced concierge is available to attend to your queries and requests. ... more   less 

Additional Information about Duman Hotel

Address: Korgalzhyn highway, 2A, Astana 010000, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Price Range: $72 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Duman Hotel 4*
Number of rooms: 213
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Also Known As:
Duman Astana Hotel Astana
Hotel Style:
#4 Spa Hotel in Astana
#5 Best Value Hotel in Astana
#7 Luxury Hotel in Astana
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Questions & Answers

Here's what travellers have asked, with answers from Duman Hotel staff and other travellers.
3 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with a terrace, it has smaller windows, hence less hinder fro the lightshow.”
 of 5 bubbles johan_christel, 6 Oct 2016 | Read review
“Try to get a room with views of the city, as it lights up like a fairy tale at night.”
  • This is the view from the balcony of my room
 of 5 bubbles MichalS510, 30 Aug 2016 | Read review
“Rooms are bright and peacefull and warm”
 of 5 bubbles DeeMazhitova, 16 Feb 2016 | Read review
“Choose other hotels”
 of 5 bubbles 666alexanderk, 22 Sep 2014 | Read review
“All rooms are the same with views in different directions.”
 of 5 bubbles Maud46, 11 Jul 2014 | Read review
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