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Duman Hotel

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141 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Southampton, United Kingdom
Reviewed 30 September 2012

Stayed here on business. The rooms are large, mine had a damp patch but the shower was nice and hot. No tea and coffee facilities, the Internet was ok. Breakfast was average. Location wise there is a large shopping centre across the road. Staff lacked the customer service skills required to claim 5-star status. What I didn't like was that...

1Thank Donna H
London, United Kingdom
Reviewed 29 September 2012

I stayed here as part of a business convention. I would normally not stay in a hotel which is not part of a chain as I am a platinum member with 2 major hotel chains. First impression, it looks more like an office block than a hotel. The check in staff spoke limited English. Friendliness of Kazakh people are left...

1Thank R L
Goychay, Azerbaijan
Reviewed 28 September 2012

This is a magnificent looking building in a great location with a megamall and fine restaurants within walking distance. Thats where the good things end. This place is a bleak Soviet throwbak in the middle of vibrant modern Astana. The following list is just the start; - Balcony door sealed. - Phone too far from bed (no bed phone) -...

1Thank daymannightman
Karaganda, Kazakhstan
Reviewed 14 September 2012

I was staying at this hotel for 2 days in standart room #715. My room was quite large and clean. there was a balcony in the room but it was closed and the doorhandle was totally removed. And i think this in't good idea of the management of the hotel. I still can't understand that decision. Bathroom was really large...

1Thank MikhailVoznyuk
Reviewed 20 June 2012

WIFI doesn't work in all rooms ether does the AC. No mini bar. Disinterested staff (it doesnt hurt to smile and be welcoming to your guests). Only the reception staff speak English which makes hard work trying to order food! The stroppy girl at the breakfast reception isn't the best person to greet guests at breakfast. Beds are as hard...

2Thank Mark B
New York City, New York
Reviewed 14 June 2012

Stayed there for a night and have no complaints about my room or hotel service – the room was huge (a suite really, complete with a guest WC), clean, new and had all the comforts of a modern hotel for business travellers (loved the shower). Although, I suppose one could argue that was to be expected at USD 235 a...

1Thank MyronNYC
Reviewed 11 June 2012

We booked this as the final leg of our Kazakhstan trip in June 2012. Its central location between old and new parts is perfect for exploring. The rooms are fine and the hotel staff are friendly with quite a few being able to speak English. BEWARE - THE SPA IS SEPARATE AND IS CHARGED AS EXTRA! This annoyed us as...

Thank StephWill
Reviewed 26 May 2012

If you want to sleep, choose another hotel, beds are really uncomfortable, mattress is really too hard. Basic service, frigobar empty, complementary water on the table, shower only, no safe box. Positive things, it's close to the 2 main shopping centers in Astana, breakfast really poor.

Thank pakito56Torino
Chengdu, China
Reviewed 26 April 2012

The Duman is okay as long as you do not expect too much. The room is big, the bed is okay, the bathroom adequate - not fancy stuff at all. Service is pretty slow with the front staff taking nearly 45 minutes to deliver an iron and ironing board - that is after I was told to go to the...

Thank stephentaynton
san francisco
Reviewed 10 February 2012

Clean big rooms, shower only. Basic. Bed sucks, bed springs are right there. Don't look for anything else. Food is like prison food (bland and basic). Bar, just ask for vodka and beer, they don't know or have anything else much. opened 24/7. Wifi weak signals, again unreliable. On and off. TV in my room just stops working for no...

1Thank champagnetraveler

113 photos of this hotel

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All Traveller Photos (90)
Room/Suite (12)
Hotel & Grounds (27)
Bathroom (1)
View from Room (16)
Dining (1)
Business Centre/Function Rooms (3)
Other (30)

Management photos: Courtesy of the property manager

All Management Photos (23)
Hotel & Grounds (6)
Family/Play Areas (2)
Pool/Beach Area (1)
Business Centre/Function Rooms (1)
Other (13)


  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
Official Description (provided by the hotel)
The Hotel Complex "Duman" is located in the administrative center of Astana at the joint of the left and right bank of the Esil River and only 15 Kms away from Astana's international airport. Duman is one of those few highest Hotels in the city which has a magnificent view from the windows on the unique architecture of the modern cultural entertaining center of our capital. Central City Park, Duman Entertaining Center, unique ethnic and Memorial complex "Atameken Map of Kazakhstan, shopping malls: "Mega Astana", "Khan-Shatyr" and "Sary-Arka", the capital Circus and other remarkable places are in a close proximity to the hotel. Our structure is perfectly suitable for recreations and meetings with business partners. The Hotel Complex "Duman" has all capacities to hold Conferences, Banquets and Exhibitions. It owns all requisite and modern Audio and Video equipment. The Complex includes 6 conference Halls and a unique multifunctional pavilion which enable gathering from 10 to 500 Persons. Restaurant "Tomiris" which has a panoramic view, offers traditional Kazakh and International cuisines. Comfortable and Hospitable atmosphere will let you feel restful after a long trip or a business meeting. At your disposal there is also a Banquet Hall "Aigerim" which can host banquets up to 250 Guests. Our hotel offers comfortable accommodations and unique amenities that set us apart from other hotels in the area. Enjoy our four dining options, a Karaoke Club, Night Club, Game Room complete with table tennis and Bowling Alley, our guests can visit all without leaving our hotel. In case you need to book a tour or want recommendations in terms of what places to visit in a city, our experienced concierge is available to attend to your queries and requests. ... more   less 

Additional Information about Duman Hotel

Address: Korgalzhyn highway, 2A, Astana, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Price Range: $126 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Duman Hotel 4*
Number of rooms: 213
Reservation Options:
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Also Known As:
Duman Astana Hotel Astana
Hotel Style:
#7 Spa Hotel in Astana
#10 Luxury Hotel in Astana
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Questions & Answers

Here's what travellers have asked, with answers from Duman Hotel staff and other travellers.
3 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go high - great views”
corridore, 13 Feb 2017 | Read review
“higher floors have better view of the city. it's a 18 floors building.”
  • Entrance Door
mohis885, 12 Dec 2016 | Read review
“ask for a room with a terrace, it has smaller windows, hence less hinder fro the lightshow.”
johan_christel, 6 Oct 2016 | Read review
“Try to get a room with views of the city, as it lights up like a fairy tale at night.”
  • This is the view from the balcony of my room
MichalS510, 30 Aug 2016 | Read review
“Rooms are bright and peacefull and warm”
DeeMazhitova, 16 Feb 2016 | Read review
5 of 5