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Mercure Vientiane

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449 Reviews from our TripAdvisor Community

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Showing 328: English reviews
Bangkok, Thailand
Reviewed yesterday NEW

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jdezeure
Melbourne
Reviewed 1 week ago

Mercure Vientiane is my usual hotel during visit to Vientiane. In most times it is reasonably priced and comfortable. I was pleasantly surprised to find front desk was much more efficient and attentive. However it is still unfortunate that they do not always remember to treat as per Accor Tier and provide welcome drink vouchers etc without asking. Overall staff...

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Helpful?
Thank lovetravel7519
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear lovetravel7519, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. And thank you for your feedback about our service and we apologise for the welcome drink voucher to our Le-club member and we assured you that our staff will issue the voucher to our members. At Mercure, we strive to provide a...

Boston/New York
Reviewed 3 weeks ago

The first room had cockroaches and the bathtub was leaking. I changed rooms the first night I arrived. Decor is old and tired. Hotel was virtually empty. Breakfast was terrible and more expensive at restaurant than n room. Good swimming pool. This property needs some serious renovations as Vientiane is full of lively boutique hotels.

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Helpful?
1Thank sophie r
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear sophie r, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We apologise for the inconvenience. At Mercure Vientiane, our priority is our guests and we always ensure the cleanliness of the room to the standard. We appreciate your feedback and many thanks. Best regards, Benny Omar Guest Service Executive

Zürich, Zurich, Switzerland
Reviewed 3 weeks ago

NIce hotel situated between the airport and the city centre. Spacious and clean rooms, even if a bit too old. Staff very friendly who allowed me to check out late. Small swimming pool and small gym also available. Probably not a 4 stars hotel for westtern standards but surely one of the best in Vientiane. Definitely recommended.

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Helpful?
Thank Bodo8
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear bodo8, We very much appreciate your comments regarding your stay at the Mercure Vientiane. Thank you again for sharing your experience and we hope to see you again at Mercure Vientiane Hotel. Sincerely, Benny Omar Guest Service Executive

Singapore
Reviewed 4 weeks ago

When we checked it, the lobby felt retro (i was being kind), but it is clean and neat. Staff could understand English well and were helpful with the bags and accommodation needs. When we got into the room, i felt disappointed as it is rather 80's and need a refresh badly, but it is clean and neat. The room does...

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Helpful?
Thank plwh888
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear plwh888, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. Your feedback is very important to us, therefore please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us...

Reviewed 15 December 2016

I love Laos and I've stayed in friends' homes, first class hotels and many guest houses over the years. The Hotel Mercure however, remains one of my absolute favorites for business as well as pleasure. The staff are dedicated, delightful, professional and I highly recommend this hotel because of them! The accommodations are very good, the rooms are well-appointed and...

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Helpful?
Thank Apple B
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Apple B, We very much appreciate your comments regarding your stay at the Mercure Vientiane. It is always a pleasure to receive positive feedback. I am very sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience...

Kuala Lumpur, Malaysia
Reviewed 6 December 2016

A tastefully appointed hotel with lots of character in the decor and design of the low-rise building. Superior room was very comfortable and spacious, with a friendly welcome from the staff. A multi-country power adapter in the room was a small, but thoughtful touch. The pool area is also very well designed and lit up at night by the dining...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank sant2585
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear sant2585, We very much appreciate your comments regarding your stay at the Mercure Vientiane. It is always a pleasure to receive positive feedback. I am very sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and...

Yokkaichi, Japan
Reviewed 29 November 2016

Review collected in partnership with Ibis Hotels
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Helpful?
2Thank ymorooka
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Gorokan, New South Wales, Australia
Reviewed 28 November 2016

This is a pleasant hotel under the Mercure Label. The room was pleasant .clean and the bed was comfortable. The food in the restaurant was good and the swimming pool was also good.The staff were friendly and helpful.

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Helpful?
Thank Lynn M
Hong Kong, China
Reviewed 28 November 2016

The rooms and the facilities seem very old in this hotel. Staff are polite but I cannot see how this is a 4* hotel. We had a room overlooking the road so it was extremely noisy. It is also far out of town. It's walkable but the walk isn't even pleasant along the main road. The food wasn't great either....

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Helpful?
Thank PaulaHK2016
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear PaulaHK2016, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We provide transportation to our guest from the Hotel at reasonable price and approximately 5 minutes drive. I am truly sorry that your dining experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Mercure Vientiane is a 4 star hotel located close to both the centre of Vientiane and the airport. As the ideal location for business trips and holidays, the hotel offers a range of conference and leisure facilities. Featuring 172 rooms, the hotel also boasts an executive floor. Relax with a drink while listening to music in one of our three bars, or enjoy a meal in our restaurant. We also offer a fitness centre, outdoor pool, sauna and tennis court. Parking is available for your convenience. ... more   less 

Additional Information about Mercure Vientiane

Address: Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
Region: Laos > Vientiane Province > Vientiane
Price Range: $77 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Vientiane 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Mercure Vientiane Hotel Vientiane
Hotel Accor Vientiane
Novotel Vientiane
Vientiane Novotel
Hotel Style:
#8 Luxury Hotel in Vientiane
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Questions & Answers

Questions? Get answers from Mercure Vientiane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I've stayed in rooms all over the hotel, they were all the same. Sometimes the guests are just noisy.”
 of 5 bubbles 761appleb, 14 Dec 2016 | Read review
“avoid rooms over the street.”
 of 5 bubbles 813fredericd, 25 Nov 2016 | Read review
“If you are a light sleeper avoid the rooms facing the main road”
 of 5 bubbles BlancaParis, 11 May 2016 | Read review
“all seem good as a quiet location”
 of 5 bubbles juliebarrett1964, 26 Mar 2016 | Read review
“Get a pool side room , all others are Ok too”
 of 5 bubbles Billtell, 26 Feb 2016 | Read review
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