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Mercure Vientiane

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439 Reviews from our TripAdvisor Community

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Showing 322: English reviews
Leiden, The Netherlands
Reviewed 15 July 2013

Arriving at the hotel was disappointing. I expected a more up to date hotel. Hotel clearly needs a renovation. I booked it via the Accor site and paid too much for what I was getting. They told me I got an upgrade, but room was still very basic and old. Hated the smell of cigarettes on my way to the...

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1Thank Coenen20
Raglan, New Zealand
Reviewed 15 July 2013

After a 30hr without sleep it was a pleasure to check in and find that I had been upgraded. I fell into bed and slept for 12 hrs, so the bed was OK. I found the service and friendliness of the staff some of the best in my 3 week trip in Indochina.My room was acceptable but as I was...

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Thank akapat
Belgium
Reviewed 10 July 2013 via mobile

Stayed with 3 people, room was old and didn't match the pictures on the hotel website at all. E.g. TV was at least 15 or 20 years old, fridge same story. Worst is the windows: single glass and they don't close well so we got a lot of noise from the street. Old carpets etc. so I guess this is...

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Thank pcoomans
Bangkok, Thailand
Reviewed 9 July 2013

I stayed at the hotel for a night on my short trip to Vientiane which the Sales person is very helpful on offering special rate. The staff at the reception was very helpful, from the Airport Representative to the Housekeeping, they are very friendly and always greeting when ever I walked pass with Lao word "Sa-bai-dee" which means Hello. The...

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Thank XeraphiM
Richmond, Canada
Reviewed 3 July 2013

We stayed here for 3 nights in June 2013 This hotel has been the subject of quite a few mediocre reviews so we were in a state of some trepidation when we arrived. This soon disappeared, never to return as we found the hotel to be a really good choice for Vientiane. True, the location is a little out of...

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2Thank Richmondbois
Abidjan, Cote d'Ivoire
Reviewed 21 June 2013

The staff make you feel at home from the moment you arrive. True Lao hospitality. The buffet is outstanding. The rooms are nice but the showers could be better but otherwise no complaints at all. Have stayed here close to 30 days over a period of 7 months and would stay again.

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Thank AndyThai367
singapore
Reviewed 13 June 2013 via mobile

Just stayed a night here. Power went off in the middle of the night and early next morning. Room looking a little tired and dated. Pool and cafe are nice enough and gym is very usable. Free wifi in lobby area.

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Thank Matosh
Thailand
Reviewed 1 June 2013

Great place. Example: pool staff opened the pool one hour early so I could go for an earlymorning swim. Another example: waiter pointed me to a much better value wine, both taste and price well. Last example: accounts sorted out a mix up over payment very promptly. One of the best Mecure I have stayed in and I will retun...

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Thank Shane_Thailand
Melbourne, Australia
Reviewed 29 May 2013 via mobile

I stayed here while on a work trip. This hotel has all you'd expect from a Mercure. However, it's in an odd location, removed from most of the highlights of Vientiane and if it was my first trip there it really would've ruined it! There are lots of choices for hotels in Lao, I'd suggest you consider something closer to...

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Thank ChrisL75
Timbuktu, Mali
Reviewed 27 May 2013

Location: A couple of kilometers out of town, so a 20 minute walk. Rooms: In desperate need of an overhaul. Old TV's, basic furniture. Service: Good. Good manners, as is expected in that region. Pool: Cramped area next to the restaurant and from our room, it had a greasy shine, so we decided not to use it. Compared to some...

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Thank salkin

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Mercure Vientiane is a 4 star hotel located close to both the centre of Vientiane and the airport. As the ideal location for business trips and holidays, the hotel offers a range of conference and leisure facilities. Featuring 172 rooms, the hotel also boasts an executive floor. Relax with a drink while listening to music in one of our three bars, or enjoy a meal in our restaurant. We also offer a fitness centre, outdoor pool, sauna and tennis court. Parking is available for your convenience. ... more   less 

Additional Information about Mercure Vientiane

Address: Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
Region: Laos > Vientiane Province > Vientiane
Price Range: $68 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Vientiane 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Mercure Vientiane Hotel Vientiane
Hotel Accor Vientiane
Novotel Vientiane
Vientiane Novotel
Hotel Style:
#8 Luxury Hotel in Vientiane
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Questions & Answers

Questions? Get answers from Mercure Vientiane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid rooms over the street.”
 of 5 bubbles 813fredericd, 25 Nov 2016 | Read review
“If you are a light sleeper avoid the rooms facing the main road”
 of 5 bubbles BlancaParis, 11 May 2016 | Read review
“all seem good as a quiet location”
 of 5 bubbles juliebarrett1964, 26 Mar 2016 | Read review
“Get a pool side room , all others are Ok too”
 of 5 bubbles Billtell, 26 Feb 2016 | Read review
“I'm not convinced there is any value to paying extra for the Executive rooms”
 of 5 bubbles YuriG78, 7 Feb 2016 | Read review
5 of 5
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