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Kempinski Hotel Khan Palace

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462 Reviews from our TripAdvisor Community

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Showing 344: English reviews
Vancouver, Canada
Reviewed 28 December 2016 via mobile

I stayed at this hotel for 4 nights in late October. The service at this hotel was impeccable. I arranged for an airport pick up and was pleasantly surprised when the bell boy opening the car door can address me by name. I arranged tours around Ulaan Baatar through the hotel concierge. The guest relation manager Bayasgalan Bayraa went out...

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Helpful?
Thank Victoria1126
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Victoria, WOW...what an awesome review. I am so happy to hear Bayasaglan and Solongo Guest Relation Managers made an everlasting impression on you and your travel in Mongolia. They are big asset to our property. I will definitely share this review with them and the rest of the team which shows that hard work and genuine care does not...

Bangalore
Reviewed 23 December 2016

Stayed here on two occasion when visited UB on business, an excellent hotel, with very well maintained rooms and good service by staff, there are few restaurant within the hotel and there are good restaurants around.

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2Thank Suresh B
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Mr. Suresh, Thank you very much for your recent stay at the Kempinski Hotel Khan Palace. It is always great to hear encouraging reviews from valued guests. We are looking very much forward to welcoming you again at our property. Yours in Hospitality Bayaraa

Paris, France
Reviewed 21 November 2016

I have been travelling to Ulan Baatar for the last 5 years and have tried all the upscale hotels. The Kempinski Palace is by far the best value for money in UB - great facility, impeccable service, good selection of restaurants with excellent food and very reasonably priced, great spa and gym. I have traveled extensively throughout the world and...

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2Thank Peter H
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear PeterH, Thank you for taking the time to provide us with feedback following your stay with us at Kempinski Hotel Khan Palace . We are pleased to hear of your positive experience during your recent stay, and will be sure to share your feedback with our exceptional team. We look forward to welcoming you back in the near future....

Ulaanbaatar, Mongolia
Reviewed 21 November 2016

I stayed at Kempinski with my wife everytime if I come to UB for work. Because it is the best service hotel in Ulaanbaatar Mongolia. The staff are so friendly and everyone greeting you with smile with your name.

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1Thank tushgee88
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear valued guest, Thank you for your patronage towards our hotel and providing an excellent review regarding to your recent stay with us. I was delighted to read that we exceeded your expectations and thank you for recommending our property. I look forward to welcoming you back again on your next visit to the Ulaanbaatar. Yours in Hospitality, Bayraa

Hong Kong, China
Reviewed 14 November 2016

I came to Ulaanbaatar for a business trip and stayed at Khan Palace for 2 nights. The customer service I got from their employees is really good. I didn't expect it to be that professional. Variety of foods to choose from. Overall, my business trip came out to be very successful and I had a relaxing stay at Kempinski hotel....

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1Thank oojig
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear oojig, Thank you taking your valuable time to draft a review about your recent stay with us. We are absolutely overwhelmed by your wonderful review. We appreciate your kindness and the way you depict your stay with us. You can rest assured that there is a warm and friendly welcoming awaiting you, together with the highest standard of service...

Pleasant Hill, California
Reviewed 13 November 2016

Staff were so friendly and welcoming. Just one of many examples of being made to feel like a special guests. Foos was generally good too. A really memorable visit. I will remember the kempinski as one of the best hotels i have stayed in .

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2Thank oyunbolor1
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Oyunbolor1, Thank you for taking your time to share your experience with us! We are very proud and honored for such a review which will in no doubt motivate our team. Our staff persistently strive in delivering the best and unique experience for our guests. We will be expecting your next visit to Ulaanbaatar. Yours in Hospitality, Bayraa

Reviewed 10 November 2016 via mobile

It was fantastic place to stay after my long trip through Mongolian countryside. Location was brilliant, near by city center, entertainment area and markets. Lovely services as well. The rooms are wonderful and I cant say enough about how comfortable the beds are.

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1Thank SerenaSerana
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Tserendolgor E, Thank you for your excellent review of Kempinski Hotel Khan Palace. Fantastic to hear that you had a lovely stay with us and that you enjoyed your room appointment and hotel services. We look forward to welcoming you back to the hotel again soon. Yours in Hospitality, Bayraa

Reviewed 9 November 2016 via mobile

Great hotel, amazing service, great managers, great employees! 👍 Great food, drinks, atmosphere, location. Nothing really to add more, whenever you go to Mongolia 🇲🇳 choose Khan Palace! The place of pure excellence. I enjoyed every minute staying there!!!!!

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1Thank Maxim E
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Maxim E, Thank you for taking your time to provide us with such kind and valuable feedback following your experience with us. I am delighted to hear of your memorable stay and will be sure to pass on your lovely comments to the team. Thank you again and I hope to welcome you back to Kempinski Ulaanbaatara again soon....

Reviewed 9 November 2016 via mobile

Based on my experience, I highly recommend you would the Khan Place Kempinski hotel. The service was more than my expectation. And the food choices were fantastic, especially the Japanese restaurant in the ground floor was amazing because I felt the original taste.

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1Thank Granateee
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Granateee, I would like to thank you for taking the time to share your experience with us. I am glad to read that service given by the staff members was at the level of your expectations! Thank you for recommending Kempinski Ulaanbaatar. I am glad, that you have enjoyed authentic Japanese cuisine and our outlets facilities.Hope to welcome you...

Seoul, South Korea
Reviewed 9 November 2016

I think this hotel is considered to meet the requirement of the modern and comfort environment for client. Lovely hotel, spotlessly clean and friendly, helpful staff. It is not too far from the city center, just walk 1.5 km, then you can enjoy for tourist attractions in the city.

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1Thank jamhee2016
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Jamhee2016, Thank you kindly for your wonderful comments about our hotel. I am glad to hear how much you appreciated the staff, the rooms, and the location. I hope to welcome you back soon. Yours in Hospitality, Bayraa

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
Kempinski Hotel Khan Palace, Ulaanbaatar combines European standard and attention to detail with Mongolian hospitality. This luxury hotel, with 102 rooms and suites, is located in the heart of the city's metropolis District. The hotel offers direct access to the Chinggis Khaan Square at city center and sits close to major shopping malls, embassies and commercial districts. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are attending to important business trip or on a well-deserved vacation; planning your dream wedding or organising a conference. Rooms & Suites includes all the modern amnesties required for the travelling guest well as unique amnesties namely; Latest Air purifier & humidifier, individually adjustable climate controller, free mobile phone, I pad rental, Large working desk with ergonomic chair. Also Kempinski Hotel Khan Palace, buffet breakfast is rated has the best in the town by the guests. ... more   less 

Additional Information about Kempinski Hotel Khan Palace

Address: East Cross Road, Peace Avenue | Bayanzurkh District, Ulaanbaatar, Mongolia
Region: Mongolia > Ulaanbaatar
Price Range: $164 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Khan Palace 5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Kempinski Hotel Ulaanbaatar
Hotel Style:
#1 Luxury Hotel in Ulaanbaatar
#1 Spa Hotel in Ulaanbaatar
#1 Business Hotel in Ulaanbaatar
#5 Best Value Hotel in Ulaanbaatar
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Questions & Answers

Here's what travellers have asked, with answers from Kempinski Hotel Khan Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the 5th floor and above are quiet.”
 of 5 bubbles F8342TDamandas, 1 Jan 2017 | Read review
“Centrally located, good for business visit .”
 of 5 bubbles sureshb456, 23 Dec 2016 | Read review
“6 or 7th floor facing the front are my favorite rooms in winter, 9th floor in the summer. Suites are very spacious...”
 of 5 bubbles , 21 Nov 2016 | Read review
“Deluxe room is the best”
 of 5 bubbles tushgee88, 21 Nov 2016 | Read review
“7th floors are nice”
 of 5 bubbles oyunbolor1, 12 Nov 2016 | Read review
5 of 5