Orient Isrotel Exclusive Collection Jerusalem
3 Emek Refa'im Street, Jerusalem 9310402 Israel
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Room & Suite (237)
Dining (139)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#15 of 121 hotels in Jerusalem
Location
Cleanliness
Service
Value
Travellers' Choice
The new Orient Jerusalem, part of Isrotel's Exclusive Collection, is strategically positioned in the heart of one of the city's most vibrant, upscale neighborhoods offering an abundance of leisure and entertainment options as well as panoramic views of the old and new city. The hotel is a short walking distance from the Old City and just steps away from HaTachana, the city’s first-ever train station which has since transformed into a lively district of designer boutiques, galleries, trendy cafes and restaurants. The hotel's design, inspired by the past, and guided by the future, features 243 beautifully-appointed guestrooms and suites in its newly constructed central building, as well as a selection of opulent accommodations inside two expertly preserved Templar Buildings from 1882 and 1883. Orient's cuisine offers a creative culinary approach inspired by Jerusalem’s neighborhoods and local Israeli tastes. The Hotel's extraordinary events' venues offer versatile conference rooms .
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Couples massage
Facial treatments
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Great View
Languages Spoken
Arabic, Hebrew
Location
87Good for walkers
Grade: 87 out of 100
38Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
3 Emek Refa'im Street, Jerusalem 9310402 Israel
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Most Recent
My recent stay at the Orient Hotel in Jerusalem was nothing short of exceptional. We were celebrating my husband's bithday. From the moment we arrived, we were greeted with warm smiles and outstanding service that set the tone for our entire experience. The highlight of our visit was undoubtedly the unexpected upgrade to a suite, which added an extra layer of luxury to our stay. The staff at the Orient Hotel exceeded our expectations in every way. They were attentive, friendly, and went above and beyond to make us feel welcome. From the concierge who provided invaluable recommendations for exploring Jerusalem to the housekeeping staff who ensured our suite was immaculate, the level of service was truly exceptional. As club members we got a complimentary great massage in the spa. The highlight of the hotel is the rooftop pool, with the stunning view to the old city. Overall, our stay at the Orient Hotel was a truly remarkable experience. From the moment we arrived until the day of departure, we were treated like royalty. The luxurious suite, impeccable service, and exquisite dining options combined to create a stay that exceeded all expectations. I would highly recommend the Orient Hotel to anyone seeking a memorable and indulgent stay in Jerusalem. This is a place where luxury, comfort, and exceptional service converge to create an unforgettable experience. …
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded today
Dear E3662IZ_, Thank you for taking the time to share your experience during your recent stay at Isrotel Orient Hotel and thank you for your wonderful review. There is no doubt that feedback such as received from you strengthens our motivation and give us the feeling that our efforts are all worth while. We shall be very happy to see you again in the future Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here in May 2023. This is a great hotel , in a great location, with great staff. Would recommend staying here to anyone. The breakfast buffet was great , the pool on the roof gives you a great view of the city and the rooftop restaurant was also excellent.
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Date of stay: May 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded today
Dear avisnow, The goal of the Isrotel Hotel chain is to provide for the comfort and enjoyment of its guests. It is, therefore, a great pleasure to read by how much we succeeded during your recent stay with us. We will be happy to see you again in the future. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is in a great location but service in housekeeping , bars and restaurants was slow and unfriendly. BEWARE: my husbands cell phone was stolen from inside our hotel room while we were at dinner during housekeeping evening bed turn down. He did not have it locked in safe but still very disappointed that this occurred.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 6 days ago
Dear Traveler29105, The Isrotel hotel chain places guests inquiries and matters in primary importance, learns from them and draws conclusions. I would like to stress how sorry I was to read about your remarks and feelings, as described in your words, regarding your recent stay at the hotel. We are devoted to ensuring the well-being of our guests and our main value is to provide them with an enjoyable and unforgettable vacation with courteous and professional service. All of your comments have been taken to our attention and brought to the attention of the parties concerned. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have visited Israel many times and wanted a change. This hotel was an excellent choice. We are really glad we picked here to stay. Our rooms were ready early and we were treated exceptionally well. We had a slight temporary problem with one of our rooms and Tareq at the reception desk took very good care of us and made sure the issue was resolved quickly. Very accomodating. The breakfast was by far the best from all the hotels we have been at. The rooftop pool is very special with spectacular views of Jerusalem. The German quarter was an added benefit to our stay. Great atmosphere. Definitely stay here. I know we plan on returning soon.
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Date of stay: May 2023
Value
Location
Service
Room Tip: Short cut to Western wall close by. Find out about it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 6 days ago
Dear ElliotS408, It was a pleasure reading how you enjoyed your recent stay in the Isrotel Orient Hotel. There is no doubt that feedback such as received from you strengthens our motivation and give us the feeling that our efforts are all worth while. We shall be very happy to see you again in the future Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
What a fabulous hotel and good location. We were greeted by the excellent Fadi at reception, but sadly the concierge was lacking. The waiters at the restaurant were very helpful and tried their best. The room was great but the noise from outside went on till we’ll pass midnight
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 1 week ago
Dear Jafe6, It was a pleasure reading your warm words about your recent stay in the Isrotel Orient Hotel. We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyable. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is beautiful..the decor is superb the room was very comfortable...but the menu in the lobby is very limited. The arrangement for coffee at breakfast unsatisfactory and the selection for breakfast not up to standard not to be recommended
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 2 weeks ago
Dear Chanaking11, Thank you for taking the time to share your experiences following your recent stay with us. I can assure you your comments have been taken on board for further attention by our GM and management. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
spent 5 nites in this luxury hotel. i chose a room n the Heritage building- a templer executive room. front desk service-particularly Noam Rotem-was fantastic. i had a decent size balcony overlooking the hotel entry patio. lovely for a cup of coffee(nespresso machine in room), inhaling the jerusalem air. breakfast buffet is outstanding, bountiful, special vegan section, as well! service at bfast is attentive but not particularly warm or friendly. pool area is rooftop & great. looks small but actually bigger than i thought. pool bar-best hamburger that i have eaten in israel & i live here! i had access to the business class lounge with my room type. eh, nothing special, same food selection each day & not really much food. service there, as well, was tepid, at best. not rude, just not welcoming. i have been n many biz lounges over the years. this one is very spacious, filled with comfy couches, a nice balcony, etc. but just not special overall. visited the spa-had the best reflexology treatment ever-Helen was the technician. indoor pool is lovely, ability to swim laps. hotel is very, very clean & modern.…
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Date of stay: May 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 2 weeks ago
Dear rhubarb07666, Thank you for taking the time to share your experience during your recent stay at Isrotel Orient Hotel and thank you for your wonderful review. We were happy to read that you enjoyed our hotel. your comments have been taken on board for further attention by our GM and management. We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyable Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing Pool,, views, breakfast delicious. Couldn’t be better, location close to old city and public transportation but quieter than other areas for sleeping. You get what you pay for. Spa was also great!
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Date of stay: May 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 4 weeks ago
Dear 777elizabethy, It was a pleasure to read of your satisfaction regarding your recent stay in the Isrotel Orient Hotel and that the service lived up to your expectations. We look forward to hosting you again for future stays with us. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is a newer one and we expected a bit more luxury. The location is in a residential area, which makes it quite a bit outside the central part of Jerusalem. If you walk into the center, it’s up a long, steep hill. The hotel itself is modern. Views of the Old City are from the pool only, the dining room is in a lower level, as are most of the conference rooms. Our room overlooked a busy street. For the Shabbat observant, there are issues, such as no automatic room lights and a large bathroom that has an opaque window- we had to have a curtain put up over the window from the bathroom so no light from it would come into the room. Not sure it deserves all the accolades it seems to get.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 4 weeks ago
Dear Hoopiemom, Thank you for taking the time to share your experience during your recent stay at Isrotel Orient Hotel and thank you for your review. your comments have been taken on board for further attention by our GM and management. We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyable. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a wonderful hotel, made extra special by the attention and dedication of Hamza, the dining manager!! He went above and beyond at every meal to make sure we were all well taken care of. We were a big group of 40 and he made sure everyone had what they needed!! He went out of his way to bring us extras, even brought balloons for someone in our group who was celebrating a birthday. He was at every meal to greet us with a big smile and ask us what he could do for us. And even added beautiful designs to our coffee. It was an amazing experience. I only wish we could have stayed longer. We felt very at home here and can’t wait to come back.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 4 weeks ago
Dear 658lauril, It was such a pleasure to read your comments regarding your recent stay in the Isrotel Orient Hotel. Our goal is the comfort and enjoyment of our guests and we sincerely appreciate receiving reviews such as yours, which affirm by how much we have succeeded. We will be happy to see you again in the future Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$330 - US$480 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
243
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Claim Your ListingORIENT ISROTEL EXCLUSIVE COLLECTION JERUSALEM: UPDATED 2023 Hotel Reviews, Price Comparison and 1,189 Photos (Israel) - Tripadvisor
Frequently Asked Questions about Orient Isrotel Exclusive Collection Jerusalem
Which popular attractions are close to Orient Isrotel Exclusive Collection Jerusalem?
Nearby attractions include The Menachem Begin Heritage Center Museum (0.4 km), The First Station Jerusalem (0.1 km), and Barbara Shaw Gifts (0.4 km).
What are some of the property amenities at Orient Isrotel Exclusive Collection Jerusalem?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Orient Isrotel Exclusive Collection Jerusalem?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Orient Isrotel Exclusive Collection Jerusalem?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Orient Isrotel Exclusive Collection Jerusalem?
Conveniently located restaurants include Adom, The Culinary Workshop, and Smadar.
Are there opportunities to exercise at Orient Isrotel Exclusive Collection Jerusalem?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Orient Isrotel Exclusive Collection Jerusalem?
Yes, dry cleaning and laundry service are offered to guests.
Does Orient Isrotel Exclusive Collection Jerusalem offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Orient Isrotel Exclusive Collection Jerusalem?
The staff speaks multiple languages, including Arabic and Hebrew.
Are there any historical sites close to Orient Isrotel Exclusive Collection Jerusalem?
Many travellers enjoy visiting Old City of Jerusalem (1.4 km), Temple Mount Sifting Project- HaMasu'ot Lookout (3.3 km), and Western Wall (1.5 km).
Is Orient Isrotel Exclusive Collection Jerusalem accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.