Ibis Jerusalem City Center
4 Elisar Street, Jerusalem 9423604 Israel
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US$164
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About
#32 of 121 hotels in Jerusalem
Location
Cleanliness
Service
Value
ibis Jerusalem City Center is located on Zion Square, in the heart of Jerusalem's city center, the new KOSHER ibis Hotel is just a minute away from the Old City, Ben Yehuda Pedestrian Mall, the tram station, and is an ideal base for exploring and enjoying Jerusalem's important sites. 0.9KM to Jaffa Gate and the Old City, Nahalat Shiv'a District, Mamilla Avenue, vibrant Machane Yehuda Market and an abundance of New and Old City Attractions and Museums. A Complimentary happy hour is hosted every evening in the hotel's stylish lobby bar.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Children's television networks
Children Activities (Kid / Family Friendly)
Baggage storage
Concierge
24-hour check-in
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Snack bar
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Russian, Arabic, Dutch and 2 more
Location
100Great for walkers
Grade: 100 out of 100
212Restaurantswithin 0.5 km
93Attractionswithin 0.5 km
4 Elisar Street, Jerusalem 9423604 Israel
Getting there
Car HireSee all Jerusalem car hire
629Reviews33Q+A22Room tips
Reviews
Traveller rating
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Best acolience, exelent and warm staff, great hospitality, good people and exellent food. Breakfasts was wonderful, since it had plenty of choises. The rooms were of high quality and great hygene. A very useful location since the City Centre is 2-3 minutes away.
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded today
Dear Klodia, Thank you for the great review of our hotel! We appreciate your constructive comments as well. We are glad that you enjoyed your stay and hope to see you again very soon. Respectfully yours, Wassim Mushasha Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raid did an excellent job cleaning up the room and is very friendly. He asked if everything was ok and brought things like water. He was also open and always said hello to us. For us, the service is one of the most important things in the hotels, because you see them often and you can get an impression that way. He's a great employee and deserves more salary.
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 4 weeks ago
Dear Jordan K , We strive every day to make our guest feel home and comfortable. It certainly feel a sense of accomplishment when this is achieved. We are pleased to inform you that our parking lot will be opening soon for your convenience. We are delighted by your kind words especially to the ones pertaining to our team members. We thank you for being our guest and look forward to welcoming you again soon. Sincerely, Wassim Mushasha Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We've booked a room for Friday till Saturday the check out time is 11 am- they will allow staying extra 30 min, but for staying till evening will cost extra 250 shekels only if booked in advance- 300 if not. It says at the room description that they are soundproof- they are not! we were staying at the 5th floor, and could hear everything happening at the street below, including loud music from the bar located on the street- the window was close and the AC was on- yet it was like they were playing inside the room. The staying includes breakfast- better not. the quality and freshness of the food was questionable - better it somewhere else But the location is great
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 24 Apr 2023
Dear Shirley , Thank you for taking the time to share your feedback. We apologize for your dissatisfaction, we strive every day to make our guest feel home and comfortable. We understand the need to leave after Shabbat ends and we usually accommodate all our guests who observe Shabbat. But as all services are upon availability there will be days where the hotel can't accommodate late check outs even with fees due to the lack of availability and the need for all rooms to be vacated and prepared for our incoming guests We hope to see you again in the future. Sincerely, Wassim Mushasha Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was always hot at night as the heating is put on every night and you can’t control the room temperature. Opening windows is great but you are barraged with flies Room was supposedly cleaned everyday but it was never dusted only the bins and towels are changed and bed made. We were harassed by the cleaners to get out of our room on our last day @ 7.30am. Staff are the front desk not really helpful it felt as if we were asking too much questions and disturbing them Breakfast was good
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 9 Apr 2023
Dear Grace, Thank you for taking the time to tell us about your experience at the IBIS Jerusalem City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At IBIS, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wassim Mushasha Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is perfect for the city centre and easy access to the old town sights. Plenty of local bars and restaurants within very easy reach. Service by all was very good and the room was fresh, modern and does exactly what you would want for a city centre hotel. The welcome gift pack also a lovely touch. In house bar ‘happy hour’ was great. The two restaurants had a limited but fully adequate buffet style selection and good quality. If you wanted more, step out side to a huge selection of restaurants. Thanks for a lovely stay and great service.
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip: It can be a little noisy if staying at the weekend ( Thursdays) with the nightlife. But your in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 2 Apr 2023
Dear I S T 26 , We truly appreciate your kind feedback and recommendations. We strive every day to make our guest feel home and comfortable. It certainly feel a sense of accomplishment when this is achieved. We thank you for being our guest and look forward to welcoming you again soon. Sincerely, Wassim Mushasha Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Is a great Hotel , nice clean room , bed was comfortable , Buffet breakfast was delicious and friendly Helpful stuff , especially John 😊 Great Location, walking distance to Old City Jerusalem , Mahane Yehuda Markets ,Tram stop , and surround with Cafes ,Restaurants and shops. Highly Recommend.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 28 Mar 2023
Dear Naomi, Thank you for the review of our hotel! We are glad that you enjoyed your stay. We thank you for being our guest and look forward to welcoming you again soon. We look forward to serving you again soon. Sincerely, Wassim Mushasha Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
International standard hotel, English speaking staff, continuing breakfast, room was clean and good Our room was located in the third floor, unfortunately to street with a bar. 10 minutes walk to Old Jerusalem. Supermarkets, bars and restaurants near by. Free WiFi
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 28 Mar 2023
Dear Hans, We truly appreciate your kind feedback and recommendations. We hope to host you again soon. Sincerely, Wassim Mushasha Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is incredible. It is clean and in a very convenient part of the city. The staff is very friendly and helpful. The rooms are well prepared. Everything is very clean. The food is awesome and it is easy to see the staff takes pride in what they do.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 9 Mar 2023
Dear Kalvin, We strive every day to make our guest feel home and comfortable. It certainly feel a sense of accomplishment when this is achieved. We thank you for being our guest and look forward to welcoming you again soon. Sincerely, Wassim Mushasha Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place was amazing! The food was so good and the staff was extremely accommodating! The lobby is perfect for doing work, as it is big and comfortable! They also have a coffee shop in the lobby which we loved! Would definitely come back to this place!
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: The location is amazing as there is food and coffee shops on the street less than two
minutes away
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 9 Mar 2023
Dear Sara, Thank you for the review of our hotel! We are glad that you enjoyed your stay. We are delighted by your kind words especially to the ones pertaining to our team members. We thank you for being our guest and look forward to welcoming you again soon. We look forward to serving you again soon. Sincerely, Wassim Mushasha Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent located. Close to everything you need. Nice decorated, a few corners in the lobby well designed and inviting. Breakfast was good. Lot of choices for everyone. Rooms clean, and mattress confortable. Very bad service. The staff is unfriendly and unprofessional. Dinner was very similar the 4 days we stayed. Food was tired and boring. The staff in the dining room looked unmotivated, and not really wanting to help. During the night the reception is almost inexistent, No security officer or someone to open the luggage room. Very disappointed. I’ll suggest my company to think about other choices in the same area next time.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 5 Mar 2023
Dear ABU Y , Thank you for taking the time to tell us about your experience at the IBIS Jerusalem City Center . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At IBIS, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wassim Mushasha Customer Services Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$136 - US$184 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
124
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Frequently Asked Questions about Ibis Jerusalem City Center
Which popular attractions are close to Ibis Jerusalem City Center?
Nearby attractions include Baltinester Bros. Jewelry and Judaica (0.2 km), Gatsby Cocktail Room (0.2 km), and The Friends of Zion Museum (0.2 km).
What are some of the property amenities at Ibis Jerusalem City Center?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
What food & drink options are available at Ibis Jerusalem City Center?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
What are some restaurants close to Ibis Jerusalem City Center?
Conveniently located restaurants include Blue Hall Music, Andalucia, and Pergamon Restaurant.
Is Ibis Jerusalem City Center located near the city centre?
Yes, it is 0.3 km away from the centre of Jerusalem.
Are any cleaning services offered at Ibis Jerusalem City Center?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Ibis Jerusalem City Center?
The staff speaks multiple languages, including English, Russian, Greek, Arabic, Dutch, and Hebrew.
Are there any historical sites close to Ibis Jerusalem City Center?
Many travellers enjoy visiting Old City of Jerusalem (1.4 km), Temple Mount Sifting Project- HaMasu'ot Lookout (2.8 km), and Western Wall (1.6 km).
Is Ibis Jerusalem City Center accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.