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Mamilla Hotel

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11 Shlomo ha-Melekh, Jerusalem 9418238 Israel
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (943)
Room & Suite (233)
Dining (219)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mamilla Hotel
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 120 hotels in Jerusalem
Location
Cleanliness
Service
Value
Travellers' Choice
Jerusalem's Finest, and most Fashionable Lifestyle Hotel, will usher- in a new experience of exceptional hospitality in Israel. Featuring 194 rooms and suites, it will be epitomize Jerusalem's rich cultural heritage and bustling daily life. Inspired by Alrov Luxury Hotels' vision and commitment to excellence, and master-minded by world-renowned architects Moshe Safdie and Hall of Fame Piero Lissoni, it combines sophistication and simplicity with eclectic aesthetics, exciting lighting, textures and colors, inspiring the imagination and delivering a truly unforgettable experience. It brings world-class lifestyle hospitality to Jerusalem and Israel. Guests and visitors will enjoy superior design and accommodations together with exclusive dining and bar venues, a Holistic Well-being Spa & Gym, as well as a variety of banqueting spaces with excellent personalized service, cutting-edge technology and exquisite design, for holding private and social events.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Special diet menus
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Housekeeping
Room service
Safe
VIP room facilities
Laptop safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Luxury
Languages Spoken
English, French, Russian, Arabic and 1 more
2424Reviews34Q+A100Room tips
Traveller rating
  • 1,682
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Popular mentions
Олег С wrote a review 2 Jan
Minsk, Belarus9 contributions11 helpful votes
This is not about 5 stars and upscale level for sure. The only advantage is location. Rooms are tired, old Furniture with scratches, staff/service is mediocre. Lady at the entrance was even not friendly, like she was not very happy to see new guests. Nobody helped us with bags (even didn’t Ask), welcome procédure is just about check in, nothing else. I really don’t understand why they have 5 stars, for what we payed almost 500$ per night. I feel like I’m in 2-3* hotel. If you don’t want to live in mediocre hotel for the price of high end avoid this destination.
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 5 days ago
Dear Guest, Thank you for sharing your experience. While we note your appreciation for Mamilla Hotel's unique location, we regret learning that your experience was not quite up to par. Mamilla Hotel has, ever since its opening, been highly appreciated for its outstanding qualities. Our many returning guests throughout the years, even in recent times, consistently attest to the continued success of our establishment, precisely for the aforementioned qualities. We truly apologize for not reflecting this to you on your current visit, and would like to assure you, that given the opportunity, we will appreciate the chance to offer you the genuine Mamilla Hotel experience on your next Jerusalem visit. Sincere Best Wishes, The Management.
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mbartall wrote a review Dec 2021
Rome, Italy4 contributions1 helpful vote
Have to say that I was surprised from the wonderful service. I dont use to get that attention. Mohammad and Mario from Mamila helped me plan my wife's birthday surprise before we arraived. We will come back again for sure! Thanks for a great time.
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Date of stay: December 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 2 weeks ago
Dear Mamilla Hotel Guest, Thank you for your genuinely splendiferous TripAdvisor review! What a fantastic way for us to begin 2022! We are indeed fortunate, at Mamilla Hotel, to employ a truly conscientious team, and are thankful to you for your warmest appreciation for the attention Mohammad and Mario from our Front Desk had the privilege of offering you. After all, Hospitality was, is, and will always be - a genuine privilege - for which we are most grateful. We wish your wife and yourself much health and happiness in the year ahead, and look forward to hosting you again at Mamilla Hotel, for additional warm and wonderful experiences, in the nearest of futures! Sincerely, The Mamilla Hotel Management and Team.
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David L wrote a review Dec 2021
Jerusalem, Israel22 contributions25 helpful votes
My wife and I took a week-end Getaway to the Mamilla Hotel. It was a wonderful experience at at top rate hotel! It is an ideal location situated at the beginning of the Mamilla Outdoor Mall, which gave us easy access to the Mall shopping, dining options and is a short walk to either the Old City or Downtown Jerusalem! Our vacation had a great start as we drove up to the entrance, being met by the Front Door staff offering Valet parking and help with the luggage. Aviyatar and Yotam were friendly, courteous and efficient. A quick check-in with friendly and courteous staff got us quickly to our room. Dima and Rafah (sp?) were very helpful! The room, though a bit small, was very nice! Lots of closet space for clothes etc. very comfortable bed, nice lighting options (like a nite light for reading that doesn't disturb your partner), and a cool bathroom ( I loved the rain shower, which along with a bathtub was separated from the rest of the bathroom by a glass door, so there was no issue of seeping water into the rest of the bathroom!). There was complimentary water (I drink a LOT of water!) and espresso coffee machine. The dining experience was great. Shabbat Dinner and Breakfast offered a variety of foods and was all very tasty! The staff was very attentive to every need we had and was quick to accommodate. It was a pleasant experience. Special thanks to Mario and Rachel (managers?) who were so friendly and helpful. Frankly everyone deserves mention, but I simply don't remember all their names! All those little and courteous attentions makes a difference. Everyone said "hello" and made us feel very welcome. Highly recommend this hotel!
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Date of stay: December 2021
Rooms
Location
Service
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Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 4 weeks ago
Dear Mamilla Hotel Guests, Thank you for choosing Mamilla Hotel. We are delighted to read your excellent review on TripAdvisor's excellent platform, and to take note of your highest ratings. Your evocative description of the fine merits of the room you stayed in, as well as of your great dining experience on Shabbat dinner, and at Breakfast, cannot go unnoticed. Having said all of the above, we are especially , and in all honesty, excited to receive your kind words referring to our staff members: Evyatar and Yotam at the entrance, as well as Rachel, Rania, Dima, and Mario at the Front Desk, and thank you as well for mentioning our diligent BallRoom (Breakfast and Dining Hall) team. Exactly in this regard, we thank you personally for observantly highlighting the essential component, presumably without which, a stay in any hotel, could not possibly have been as pleasurable: the human presence, which made real difference to you on your stay here with us! Our team is grateful for your warm appreciation of their unique contribution, both as a team and as individuals, and we all look forward to welcoming you back to additional, resplendent stays at the one and only Mamilla Hotel! Warmly, The Mamilla Hotel Management and Team.
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Aurelien wrote a review Nov 2021
Jerusalem, Israel1 contribution
Beautiful hotel. Exceptional service, especially from Stephane at the reception who provided me with stellar quality services and a very helpful attitude. Thank you Stephane and the entire team of the Mamilla Hotel! I will come back definitely!
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Date of stay: November 2021Trip type: Travelled on business
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Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 14 Dec 2021
Dear Mamilla Hotel Guest, Thank you for choosing to stay at the Mamilla Hotel, and for your delightful review! We are excited to read how fond you are of Mamilla Hotel, most significantly owing to your high appreciation for Stephane, from our Front of the House Team. We are always keen on offering the kind of service that exceeds all expectations, and are proud to learn, once again, that our team (with a special mention to Stephane from our Front of the House team) reflects the warmth and attention that are essential components of fine hospitality. We thank you ever so much for taking of your time to share this with a world-embracing community of Tripadvisor followers, and look forward to hosting you again in the near future. Sincerely, The Mamilla Hotel Management and Team
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UveO wrote a review Oct 2021
Omer, Israel180 contributions66 helpful votes
The hotel has a very nice and modern design. Although the room is smaller than average, still it's design makes it to look big. The bathroom is very nicely done, with changing its transparency glass walls. With all this the room is a bit dark, due to it's illumination(but this i will not outpoint it as a minus for this hotel, because in most of the hotels this is the tendency, not proper illumination). The room has nespresso machine with plenty of capsules and even if it is finished a phone call to the reception and they will send more capsules or water or shampoo. Quick and nice service. The negative part in the room is that it is no fridge which can be used by the guest, as it is packed with drinks of the hotel and once moved from the fridge it is charged to your room. Our was locked. This in winter is not a problem, but in the heat of the summer can be a huge problem, as cold water is a must in the heat. We had half pension in the hotel, but the food is not the best variety and taste as well. Mainly are prepared salads with dressings and not the best dressings, either too sweet, either very sour or very salted or old and the vegetables in it are spoiled. Fresh vegetables is a very little option, maybe guests prefer to prepare their own salads. The cheese section for breakfast is very low in variety - 3 types of some sort of brie, single type of yellow cheese and few types of white cheese and feta. Dinner, not the best, food oily, meat was not properly cooked, sort of "grandmother of the cow". In one word the food is not on the level of a 5 stars hotel, maybe on the level of a 2 start hotel. In the second night we even skipped the dinner at the hotel and went out to eat. If I would return here, maybe, but for sure I would not chose half pension, as the food is not good at all.
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Date of stay: October 2021
Location
Cleanliness
Service
1 Helpful vote
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Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 29 Oct 2021
Thank you for choosing Mamilla Hotel for your recent Jerusalem stay. We learn from your description that you enjoyed the service, and that you appreciate the hotel's unique modern design - loved by many. From your ratings, we are pleased to know in addition, that the hotel's convenient location, as well as the cleanliness throughout the hotel's spaces appropriately reflected both your expectations, and our high standards. We are nevertheless disappointed to learn that your experience was not complete. Regarding your comment about fridges in the rooms: we are at all times prepared to send an extra fridge to our guests, free of charge. Your dining experience was also shared with our senior management, who will be sure to review the aspects you describe with the relevant teams. We look forward to renewed opportunities for hosting you, and offering you the true Mamilla Hotel Experience. Sincerely, The Management.
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PRICE RANGE
US$390 - US$579 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mamilla hotel jerusalem
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
194
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Frequently Asked Questions about Mamilla Hotel
Which popular attractions are close to Mamilla Hotel?
Nearby attractions include Baltinester Bros. Jewelry and Judaica (0.4 km), The Friends of Zion Museum (0.4 km), and Église du Saint-Sépulcre (0.4 km).
What are some of the property amenities at Mamilla Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
What food & drink options are available at Mamilla Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Mamilla Hotel?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Mamilla Hotel?
Conveniently located restaurants include Deja Bu, Blue Hall Music, and Mirror Bar.
Are there opportunities to exercise at Mamilla Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Mamilla Hotel have airport transportation?
Yes, Mamilla Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mamilla Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Jerusalem.
Are any cleaning services offered at Mamilla Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mamilla Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mamilla Hotel?
The staff speaks multiple languages, including English, French, Russian, Arabic, and Hebrew.