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Leonardo Hotel Jerusalem

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Saint George Street 9, Jerusalem 9720918 Israel
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Traveller (588)
360
Panoramas (12)
Room & Suite (388)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#27 of 120 hotels in Jerusalem
Location
Cleanliness
Service
Value
Travellers' Choice
The best of historic and modern Jerusalem comes together at the Leonardo Jerusalem, your preferred choice for any visit to Israel's bustling capital city, where countless attractions are within easy walking distance or accessible via the nearby light rail stop, including the Western Wall and Israel Museum. Featuring 398 beautifully-designed rooms, the family-friendly hotel always puts guest comfort and convenience first, offering a range of services for observant guests, as well as the Welcome Baby service for parents of small children. Of course, every room includes A/C and free Wi-Fi as standard. The hotel's outdoor pool, sauna, gym, and spa treatments ensure the ideal mix of fun and relaxation, with special clubs for kids and teens. An advanced conference hall is available for private or business events, with optional catering from the excellent on-site kosher restaurant. Thanks to its prime central location, the Leonardo Jerusalem also serves as the perfect starting point for exploring the city, including the Old City, Bible Lands Museum, Mahane Yehuda Market, Tower of David, and more, with many guided tours available.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Taxi service
Conference facilities
Wifi
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Concierge
Gift shop
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
Arabic, Hebrew
2784Reviews54Q+A100Room tips
Traveller rating
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Arza H wrote a review Nov 2021
51 contributions4 helpful votes
+1
A big hotel with a small parking lot, that cost more than $25 per day. Small room , small bed. The room has a fridge and a safe box and a TV. The bathroom and the toilet are in separate rooms. I rated it 2 out of 5 but it was even worse! I ordered the room mentioning that we’re celebrating a birthday and wanted to pay for a surprise. The receptionist said it’s a service they provide with no charge. Apparently you need to be a club member so we got nothing. The toilet flashing was broken and difficult to use. The bath tub water mixer was broken. We barely (but successfully) could change the water stream from down to the tube. The spaces between the bath tiles was moldy!! The toilet seat and the sink was not clean!! The hotel is poorly maintained. The windows are not well seated so we had noises all through the night (7th floor). Breakfast is rich but the dining area is very noise with a constant “music” of iron chairs being grabbed on stone flooring. I will not recommend this hotel to anyone.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Don’t count on this being a big hotel
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Kbentatag wrote a review Sep 2021
17 contributions4 helpful votes
+1
To start, on our arrival we got the news that the pool is closed cause its already considered "winter" (30 degrees outside). This was never communicated to us when doing and amending the booking by phone. The general state of the hotel its deplorable... Ceramics are broken, paint is peeling, smell of dust and dirt. The carpets in the hotel are with tons of stains. The hotel its so not maintained and in really really bad state, and the price like a 5* hotel in the maldives. Also the reception staff was very rude and unhelpful. Make a favor to yourself and stay away from this horrible place
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Date of stay: September 2021
Value
Cleanliness
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Uri G wrote a review Aug 2021
Israel35 contributions12 helpful votes
Let’s start with the positive - extremely friendly staff, Breakfast was very nice C good selection and quality. Beyond that - this is a 3 star hotel at best (I have found references to 4 stars, these are irrelevant) The hotel is big which can create challenges with the elevators . The hotel is basically run down , not as clean as needed and maintenance seems to have been left on a back burner . They seem to cut corners everywhere There is nothing similar between the online photos and the hotel because it’s brown. I can’t emphasize how brown it is. I recommend you find a different place to stay at TLDR - a mediocre hotel with a nice breakfast, friendly staff and a reasonable price
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Date of stay: August 2021Trip type: Travelled with family
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Franck D wrote a review Aug 2021
Tel Aviv, Israel35 contributions43 helpful votes
Bad experience at this hotel. From the beginning, with the check in process you understand where you are. I guess if there was an award for the most inefficient check in they could definitely win it. Then the elevators … 4 elevators dated probably 30 years or so and you need to wait each time you need it, between 10-15 min … if you don’t decide to take the stairs in the middle. Then the pool … nice picture in the website, booking, …. You need to see it!! Small round pool surrounded by tens of plastic chairs and beds most of them broken …. Then the room … I would hardly find the words to define the design of the room, the quality of the bathroom, and the old blue carpet on the floor … Then breakfast … another big experience: If you want a cappuccino you need to wait 20’ in line, the noise is impossible to describe and food is far below any decent level. Bottom line, I warming advise to find an another place to stay in Jérusalem.
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Date of stay: August 2021Trip type: Travelled as a couple
1 Helpful vote
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Wondrous _Elizabet wrote a review Oct 2020
207 contributions27 helpful votes
+1
This hotel is rated 4 stars everywhere. But the level of cleaning and the attitude of the staff at the reception, greatly reduces the level of this hotel. The only pluse of this hotel:located near the tram stop, stops 2-3 to the Old Town. Trams run frequently, excluding Friday evening and all Saturday afternoon. The room is not small, comfortable. The pool is open, not big inside the hotel yard. Internet/wi fi - very bad, with constant interruptions, surprisingly slow. Those who stay at this hotel for work should also count on a different kind of internet/wi fi . Those who like to watch TV in their free time cannot count on a variety of channels. It happens that today the channel works, tomorrow it is disconnected. The TV menu is in Arabic. Unfortunately, any request to the reception is ignored. This hotel has potential, but according to its current appearance - the price is too high, and the level of service, attitude towards the client and cleaning are understated. The floors are dirty, dirt and dust are visible in the corners. The bed in the room is almost comfortable, if it were not for 2 single beds connected together. As they explained to me, this is very important for guests, religious Jews: a married couple even sleeps separately, but in the same room. Sleeping on such a bed is not very comfortable. Bed linen and towels: some of them were already stained, poorly washed.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: If you want to sleep peacefully, book a room with normal bed if available.
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3 Helpful votes
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PRICE RANGE
US$134 - US$649 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalemAmerican Colony
NUMBER OF ROOMS
397
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Frequently Asked Questions about Leonardo Hotel Jerusalem
Which popular attractions are close to Leonardo Hotel Jerusalem?
Nearby attractions include The Armenian Ceramics-Balian Ltd (0.3 km), Museum on the Seam (0.2 km), and The Palestinian Heritage Museum (0.2 km).
What are some of the property amenities at Leonardo Hotel Jerusalem?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Leonardo Hotel Jerusalem?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Leonardo Hotel Jerusalem?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Leonardo Hotel Jerusalem?
Yes, parking is available to guests.
What are some restaurants close to Leonardo Hotel Jerusalem?
Conveniently located restaurants include Sarwa Street Kitchen, American Colony Hotel Arabesque Restaurant, and Meejana Lounge.
Are there opportunities to exercise at Leonardo Hotel Jerusalem?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Leonardo Hotel Jerusalem?
Yes, dry cleaning and laundry service are offered to guests.
Does Leonardo Hotel Jerusalem offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Leonardo Hotel Jerusalem?
The staff speaks multiple languages, including Arabic and Hebrew.