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Leonardo Hotel Jerusalem

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Traveller (439)
Room & Suite (296)
Dining (63)
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Overview
  • Excellent61%
  • Very good22%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“yael hazan”(25 reviews)
“old city”(297 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,241)
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All reviewsfree international callsyael hazanold cityfree wifidamascus gatethe guest relations managerdining roomtour groupbreakfast and dinnervery nice hotelfour nightslight railsaladlobbylandtombshabbat
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191 - 195 of 1,507 reviews
Reviewed 25 February 2017 via mobile

We recently stayed at Leonardo for a group tour. The location was great, clean hotel, and a short walk from the Damascus Gate of old city. Free breakfast. But that's the only pros about it. We came with a big tour group and showed up...More

Thank Cyn E
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 26 February 2017

Dear Cyn, I appreciate you sharing your experience and i apologize for unfortunate spill. We tried to do our best to give the rooms as soon as we could. I am pleased to know that you enjoyed our location. We sincerely hope to welcome you...More

Reviewed 24 February 2017 via mobile

I belong to a group of 97 mixed race, mostly Asian pilgrims majority are US residents and have visited this country 2-5 times before. Most of us are world travelers but never did we have this kind of experience checking in anywhere else in the...More

Thank Guccikona
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 27 February 2017

Dear Guccikona, Thank you for being a guest of ours and sharing feedback with us so we can continue to refine the experience we provide. We are very sorry for the disappointment you had that you had to wait long time to get your room....More

Reviewed 24 February 2017

Nice overall. Great location. 15 or 20 minute walk to some major shopping areas. Carpets in hallway on our floor seem a bit worn. Staff nice. Free international phone calls great to call home to make sure all is going well.

Thank Sharon V
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 3 March 2017

Dear Sharon, Thanks for your review. our location provide easy access to many sites and we're glad you found this convenient. We can't wait to host you again Regards Yael-H

Reviewed 23 February 2017

we stayed with a larger tour group and then extended our stay. the management is super accommodating. Yael the guest relations manager is awesome and so is Yacov the general manager. the rooms were clean and comfortable. food in the dining room was delicious. I...More

1  Thank Steven U
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 5 March 2017

Dear Steven, Thank you for your kind feedback. We're delighted your experience with us was so wonderful. we endeavor to make all of our guests feel welcome. Thank you for your kind words,and we hope to host you again in the near future. Regards Yael-H

Reviewed 20 February 2017

The lobby and the outside of the hotel are nice, but the rooms are not. We stayed on the 6th floor and it had a foul smell in the hallway. The room itself did not have a smell but the room was not in good...More

Thank Leigh S
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 5 March 2017

Dear Leigh, Thank you for sharing your review. We're happy to hear you enjoyed our lobby. We're sorry you did not anjoy our rooms on the 6th floor,however we started to renovate all the rooms on the 6th floor. We hope we will have the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Breakfast included
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$123 - US$323 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Jerusalem
#9 Spa Hotel in Jerusalem
#11 Family Hotel in Jerusalem
#17 Luxury Hotel in Jerusalem
#18 Romantic Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$123 - US$323 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Jerusalem
#9 Spa Hotel in Jerusalem
#11 Family Hotel in Jerusalem
#17 Luxury Hotel in Jerusalem
#18 Romantic Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (439)
Room & Suite (296)
Dining (63)
Pool & Beach (26)
Amenities (36)
Family and Play Areas (9)
Business Centre & Event Rooms (9)
Questions & Answers
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Rachel L
16 March 2018|
AnswerShow all 4 answers
Response from Yael H | Property representative |
Dear Rachel L! The pool in Leonardo Jerusalem is located outdoors, it's open for our guests from April till October. In colder season you can enjoy our SPA and gym.
0
Votes
catherine20172017
19 February 2018|
AnswerShow all 3 answers
Response from sbadert | Reviewed this property |
I asked my guide and he recommended a laundromat about 2 blocks away - took 4 hrs and was very good. Turn right from hotel, next left about 100yds down - Ask the hotel they may know.
1
Vote
Judy S
18 November 2017|
AnswerShow all 2 answers
Response from joeywak1 | Reviewed this property |
Yes
0
Votes
Room Tips
"choose a different hotel"
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"We preferred our room that faced east so we could see older buildings"
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"Keep looking, don't stop here."
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"go to another hotel. I wrote in advance and nothing matches their response."
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