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Waldorf Astoria Jerusalem

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Traveller (522)
Room & Suite (389)
Dining (116)
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Overview
  • Excellent80%
  • Very good11%
  • Average4%
  • Poor3%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
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Additional information
Offers from Waldorf Astoria Jerusalem
Special Offer: Points Unlimited
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Offers from Waldorf Astoria Jerusalem
Special Offer: Points Unlimited
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,375)
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1,217 results
Traveller rating
979
125
47
37
29
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979
125
47
37
29
Show reviews that mention
All reviewspersonal conciergepalace restaurantbeautiful hotelold cityluxury hotelmamilla mallnespresso machinedairy restaurantking davidfriday night dinnerhotel experiencebeautiful roombreakfast was amazingbreakfast buffetwestern walljaffa gatethe location is perfect
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1 - 5 of 1,217 reviews
Reviewed 2 days ago via mobile

The accommodations are truly beautiful, and the staff is sweet & eager to help. The servers in the breakfast restaurant will go to any length to make you happy. They are a pleasure. The only negative was how ridiculously crowded the lobby area was on...More

Thank sharonn64
Response from Amira L, Guest Relations Manager at Waldorf Astoria JerusalemResponded 2 days ago

Dear sharonn64, Thank you for such lovely compliments, I'm so pleased you enjoyed our True Waldorf Service and look forward to providing it again. Jerusalem does indeed often host many families for celebrations and I understand your preference for quieter times - you're welcome to...More

Hotel's Favourite
Reviewed 1 week ago

We had an amazing stay in Jerusalem at this incredible hotel. We checked in April 21st for 10 nights, and I can't say enough about the Waldorf Astoria! Wonderfully located , amazing staff , impeccable service, everything from start to finish was perfect. The wonderful...More

Thank MariaAA
Response from Amira L, General Manager at Waldorf Astoria JerusalemResponded 1 week ago

Dear MariaAA, My thanks to you for this lovely review, very rewarding to a genuinely caring and dedicated team. I'm delighted you've so enjoyed your stay and warmly welcome you back for many more perfect experiences in Jerusalem. Kind regards, Avner On General Manager

Reviewed 6 days ago via mobile

I have stayed at several Waldorfs and this one did not dissapoint. I had a wonderful stay here at the Waldorf Jerusalem. This hotel is walking distance to Mamila mall and minutes walking distance to all the religious monuments. The check in process was excellent....More

Thank MarkJv25
Response from Amira L, General Manager at Waldorf Astoria JerusalemResponded 2 days ago

Dear MarkJv25, Thank you for sharing your experience and I'm delighted it was such an enjoyable one! We would love to welcome you back when the full gym, spa and pool facilities are available for a completely perfect stay. Kind regards, Avner On General Manager

Reviewed 1 week ago via mobile

Anytime I'm at the Waldorf, I prepare myself for a very good time. The services are top notch, the rooms very clean and conducive. The breakfast options are quite exciting and make your stay quite worthwhile. The staff are always ready to assist with a...More

Thank Ftenny F
Response from Amira L, General Manager at Waldorf Astoria JerusalemResponded 1 week ago

Dear Ftenny F, My thanks for your warm words and praise, I'm so pleased you've enjoyed our True Waldorf Service! We much look forward to hosting you again for another perfect stay in Jerusalem. Kind regards, Avner On General Manager

Reviewed 2 weeks ago via mobile

We've been there for a very short stay and we were greatly disappointed. The people in the reception are Rude, Arrogant and very unhelpful. In one night stay we had few big issues. We couldnt open the minibar in the room and only after 4...More

Thank VLBRN N
Response from Amira L, Guest Relations Manager at Waldorf Astoria JerusalemResponded 2 weeks ago

Dear VLBRN N, I very much regret you were so disappointed and we were unable to resolve this despite our best efforts. We would welcome the opportunity to host you again and better demonstrate our commitment to service excellence. Faithfully, Amira Lauer Guest Relations Manager

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Room Service
Breakfast included
Hotel Amenities
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$375 - US$777 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Jerusalem
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$375 - US$777 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Jerusalem
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveller (522)
Room & Suite (389)
Dining (116)
Business Centre & Event Rooms (12)
Amenities (10)
Family and Play Areas (1)
Questions & Answers
Ask a question
sagsal
14 May 2018|
AnswerShow all 7 answers
Response from Amira L | Property representative |
Dear sagsal, Unfortunately we are as yet unable to provide a final date. But we do, as indeed often posted on this site, very much look forward to making the full gym, spa and pool facilities available.
0
Votes
Yulie
24 April 2018|
AnswerShow all 4 answers
Response from Amira L | Property representative |
Dear Yulie, Gold members are entitled to complimentary breakfast on reawrd stays. Our spa is unfortunately not yet available, but we are happy to assist with booking treatments in the near area.
0
Votes
Yulie
24 April 2018|
AnswerShow all 4 answers
Response from laadli | Reviewed this property |
Not sure about everyone but our breakfast was included. did not use the spa
0
Votes
Room Tips
"Higher Floor"
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"Room 715 was lovely and quiet. Very nice to have the balcony for fresh air."
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"The halls, rooms and public spaces were all spacious"
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"room with view to lobby and street from inside no matter the floor level"
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