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Crowne Plaza Hotel Jerusalem

CrownePlaza.comUS$108*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$108*
US$108*
US$108*
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Crowne Plaza Hotel Jerusalem
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1,526 Reviews from our TripAdvisor Community

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Showing 1,066: English reviews
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Plymouth, United Kingdom
Reviewed 4 days ago NEW

We toured Israel/Jordan as a group of 26 and visited 6 different hotels but I think this one had the best views and I found myself clicking away taking early morning and night time pictures constantly in awe of the views, we were 13 floors up on this 16 floor hotel which looked like it could possibly be the tallest...

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Helpful?
Thank Julie M
Westport, Washington
HOTEL’S FAVOURITE REVIEW
Reviewed 8 November 2016

My wife and I stayed in a room on the 18th floor, for five nights. We had a great view of the Harp Bridge and the area to the North. The room was everything you would expect from a top-rated hotel. It was modern, comfortable (king sized bed), quiet, spacious, clean, and had all the amenities you would normally expect,...

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Helpful?
1Thank Ralph B
About Hotel's Favourite Review
Riad A, Front Office Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Ralph, Thank you for your review regarding your recent stay at Crowne Plaza Jerusalem. I am happy you were satisfied with the service you received. Please be sure I've shared your comments with our faithful staff members and we all thank you for your kind words. Hope to host you again in a nearest future. Sincerely yours, Judith Ginzler...

Johannesburg, South Africa
Reviewed 4 days ago NEWvia mobile

This hotel is a machine - check in is quick, staff are good and environment is clean. The facilities are great, decent gym, good sauna and 25 meter pool. The rooms are fairly small, very outdated but comfortable (despite torn sheets). The only real issue is the room servicing (the room was really dusty) and complete lack of management interaction....

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Helpful?
Thank Richsutt
San Francisco, California
Reviewed 1 week ago via mobile

Hello, I had a weeklong meeting in Jerusalem and the hotel was great. Particularly Wissam helped me arrange my Taxi on Shabbat to Tel Aviv and found me an adapter and was overall very pleasant, nice, and helpful person. Thank you Wissam! Thank you also to Meir and his brother for driving me around. Also the breakfasts are amazing.

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Helpful?
Thank nsrao378
Judith G, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your review regarding your recent stay at Crowne Plaza Jerusalem, Israel. I am happy you were satisfied with the service you received from Wissam. Please be sure I've shared your comments with our faithful staff members and we all thank you for your kind words. Hope to host you again in a nearest future. Sincerely...

Glasgow, Scotland, United Kingdom
Reviewed 1 week ago

This was not my first stay at this hotel and I was little surprised because it was better than I remembered. The staff were friendly and helpful and the room was clean in in good condition. For a couple of nights is fine. It is well situated for the city being close to trams etc.

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Helpful?
Thank Orry L
Judith G, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Orry, Thank you for your review regarding your recent stay at Crowne Plaza Jerusalem, Israel. I appreciate you took the time to comment about your recent stay at our hotel. We are pleased to read your Comments. Hope to host you again in a nearest future. Sincerely Judith Ginzler Guest Relations

Tel Aviv, Israel
Reviewed 1 week ago via mobile

I really wonder how this disgusting hotel got overall rate of 4 points out of 5 in TripAdvisor. While the lobby seems ok , the rooms are horrible. Filthy carpets - so disgusting that you dare not to walk on barefoot. The room may be rated as 1 star ( if such exists at all). I we were not too...

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Helpful?
Thank Elan47
Denton, Texas
Reviewed 1 week ago

When you think of Crowne Plaza, a certain level of hotel stay comes to mind. This hotel is a bit outdated and in need of remodeling or refreshing. The rooms are small and outdated but get progressively better as you get above the 11th floor. The restaurant Genesis has a wonderful staff and the meals are well worth the wait....

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Helpful?
Thank tglover2017
Gurugram (Gurgaon), India
Reviewed 2 weeks ago via mobile

The hotel is well located, near a bus station and very close to the tram station that takes you straight to the old city. It has all the amenities. But....the room I stayed in was less than satisfactory. It was like a 2 star hotel room in terms of its specs and ambience. There were no glasses in the room....

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Helpful?
Thank sushantsareen
Judith G, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for choosing Crowne Plaza Jerusalem. I appreciate you taking the time to comment about your recent stay at our hotel. However, we regret that some of the facilities and services failed to meet your expectations. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from...

Reviewed 2 weeks ago via mobile

After arriving in Jerusalem originally staying in a hotel in a other area which was shocking, myself and colleagues moved to the CP as we usually stay in CP worldwide. I can honestly stay this is 100% the worst CP I have stayed in worldwide and in the worst 3 of my whole life and career staying in hotels. It...

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Helpful?
Thank paul h
Judith G, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Paul, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of...

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

Our overall experience in the Crowne Plaza Jerusalem was horrible. Room was not cleaned properly with the couch and lots of the surfaces covered in dust. The hotel breakfast was horrible aswell with a bad selection of dry old salad to pick from. Staff were unhelpful and rude.

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Helpful?
1Thank A TripAdvisor Member
IHGService, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear A TripAdvisor Member, Thank you for your recent stay with us and reviewing our property. Please accept my sincerest apology for the experience you had with the cleanliness of your room and the service you received from our staff. I am also sorry that our breakfast items was not to your liking. Your feedback is very important to us...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more   less 

Additional Information about Crowne Plaza Hotel Jerusalem

Address: Givat Ram, Jerusalem 91130, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: $130 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
Reservation Options:
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza
Hotel Style:
#12 Spa Hotel in Jerusalem
#13 Family Hotel in Jerusalem
#22 Business Hotel in Jerusalem
#29 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Jerusalem staff and other travellers.
14 questions
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Tel Aviv, Israel
7 months ago
Beit Shemesh, Israel
9 months ago
11 months ago
Jerusalem, Israel

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Questions? Get answers from Crowne Plaza Hotel Jerusalem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“most rooms have a view”
orryl, 18 May 2017 | Read review
“Splurge for the club level room”
tglover2017, 16 May 2017 | Read review
“In general the rooms on the higher floors are fancier and offer better views.”
dlelonek, 8 May 2017 | Read review
“Tip for good room - go somewhere else . As far as I know, Wifi is only free if you are an IHG Rewards member.”
jld4243, 2 May 2017 | Read review
“Go to another hotel!!!”
W3551NJrobertc, 23 Apr 2017 | Read review
5 of 5
CrownePlaza.com
US$108* /night
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Booking.comUS$108
PricelineUS$108
Hotwire.comUS$108
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*Disclaimer
Prices are for 1 room, 2 adults
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