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Crowne Plaza Hotel Jerusalem

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Crowne Plaza Hotel Jerusalem
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1,454 Reviews from our TripAdvisor Community

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Showing 1,022: English reviews
Reviewed 10 May 2015

We had a wonderful stay - 2 nights, 3 days, BB - to celebrate my birthday. The service was outstanding, and we were treated like royalty. The staff went out of their way to make our stay enjoyable, and the food was excellent, varied and plentiful. We ended up staying inside, and not running around, because we were just so...

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Helpful?
1Thank Bracha G
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, We are happy to read you enjoyed your stay with us and we would like you to know that all of our guests are important and special to us. We are looking forward to hosting you again and we wish you the best. Sincerely yours Munjed Jalajel

Reviewed 9 May 2015 via mobile

The rooms were great but needed more items like shaving kit and dental kits. Food and service is excellent. Staff were courteous and accommodating. Facilities are good and the pool is excellent under its heated conditions. Room service for massage would be nice to experience there.

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Helpful?
1Thank Joeyrems
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, We are happy to read you enjoyed your stay with us and we would like you to know that all of our guests are important and special to us. We are looking forward to hosting you again and we wish you the best. Sincerely yours Munjed Jalajel

Boston, Massachusetts
Reviewed 7 May 2015

The location is not really suitable for a tourist being away from the main attractions but great if you are a conference attendee. Rooms are a good size but in need of refurbishment, plumbing and cleanliness are somewhat lacking. Hotel staff seem unable to provide basic services even when asked. Remember to bring your own face clothes. Restaurant is probably...

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Helpful?
1Thank Milvusma
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read Comments. However, we regret that some of the facilities and amenities failed to meet your expectations. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional...

New York City, New York
Reviewed 7 May 2015

We checked in very fast, the lobby was spacious and clean. we also had a wedding in the hall downstairs, which was beautiful. Our room was extremely comfortable, although the bathroom did look a little outdated, the room itself was fresh and clean. I would definitely come again and stay there if possible. Oh! and the breakfast was fantastic.

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Helpful?
Thank love2travelthevelt
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, We are happy to read you enjoyed your stay with us and we would like you to know that all of our guests are important and special to us. We are looking forward to hosting you again and we wish you the best. Sincerely yours Munjed Jalajel

Reviewed 5 May 2015

Location is good. Staff in ALL areas (housekeeping, dining, front desk, and even hotel shops) are excellent! I will def stay here again. I even used the spa services and Hadas the manicurust was the best, every encounter with staff at this hotel was wonderful.

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Helpful?
Thank Jessica C
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, We are happy to read you enjoyed your stay with us and we would like you to know that all of our guests are important and special to us. We are looking forward to hosting you again and we wish you the best. Sincerely yours Munjed Jalajel

Chicago
Reviewed 5 May 2015

This hotel lost a lot of points due to our room being dirty, and complaining about it did not help. Bobbie pins on the bathroom floor 2 nights in a row and carpeting ceramic floors could take a really good scrubbing. The front desk was understaffed and often at a loss as to what to do even in simple transactions....

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Helpful?
1Thank OntheGo630
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read Comments. However, we regret that some of the facilities and amenities failed to meet your expectations. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional...

Davao City, Philippines
Reviewed 4 May 2015

The rooms are decent The food is great! Service is average Price is ok Just a short distance from the markets. The wifi is faster than average I had some of my best sleep here electrical sockets are the 2 circle prongs.

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Thank sheymoure
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read Comments. However, we regret that some of the facilities and amenities failed to meet your expectations. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional...

Reviewed 1 May 2015

I stayed 4 nights in the Crowne Plaza Hotel in Jerusalem, Israel. The staff were very helpful. The room was comfortable and I had a marlevous view of the city. The food was incredible and so plentiful. There were many shops inside the hotel that offered gifts and souvenirs at excellent prices. What a place! I would certainly stay there...

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Helpful?
1Thank 707marthas
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest, We are happy to read you enjoyed your stay with us and we would like you to know that all of our guests are important and special to us. We are looking forward to hosting you again and we wish you the best. Sincerely yours Munjed Jalajel

Tamarac, Florida
Reviewed 30 April 2015

The room was dirty, stains on the decorative pillows, stains on the curtains, bathroom floor was not clean, drains had plastic stoppers (when brushing your teeth you could peer into the drain and see the hair and gook), smell of dust, and then the lights in half the room did not work--I can see where this might work for them....

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Helpful?
2Thank juliabailey2015
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read Comments. However, we regret that some of the facilities and amenities failed to meet your expectations. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional...

Columbus, Mississippi
Reviewed 26 April 2015

As a part of a planned tour, we stayed here for four nights. The chief complaint is that the rooms were less than we expected. Moths in the room and incomplete service (no towels one day) of the rooms was the norm.

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2Thank Gregg H
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read Comments. However, we regret that some of the facilities and amenities failed to meet your expectations. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more   less 

Additional Information about Crowne Plaza Hotel Jerusalem

Address: Givat Ram, Jerusalem 91130, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: $139 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
Reservation Options:
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza
Hotel Style:
#13 Family Hotel in Jerusalem
#13 Spa Hotel in Jerusalem
#22 Business Hotel in Jerusalem
#28 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Jerusalem staff and other travellers.
13 questions
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Tel Aviv, Israel
3 months ago
Beit Shemesh, Israel
6 months ago
8 months ago
Jerusalem, Israel

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Questions? Get answers from Crowne Plaza Hotel Jerusalem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club rooms are more modern than deluxe rooms but all rooms can do with some TLC.”
 of 5 bubbles joshm150, 19 Feb 2017 | Read review
“Go somewhere else”
 of 5 bubbles , 19 Feb 2017 | Read review
“Shop around for other hotels before you book.”
 of 5 bubbles A8822BJmikea, 18 Feb 2017 | Read review
“Be sure to request one of the more modern rooms.”
 of 5 bubbles MsSky2u, 27 Jan 2017 | Read review
“Ask to see your room. There is a huge difference between those that have not been "renovated:, but even those are not stellar.”
 of 5 bubbles ALERG, 17 Jan 2017 | Read review
5 of 5