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Leonardo Plaza Hotel Jerusalem

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1,347 Reviews from our TripAdvisor Community

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Showing 1,111: English reviews
Beit-Shemesh, Jerusalem, Israel
Reviewed 21 January 2015

I had a lovely stay at the Leonardo Plaza this past weekend. The rooms were well appointed, and the service very responsive. The hotel itself is quietly elegant and the Israeli breakfasts were out of this world. I also loved the location which was close to everything by foot. Thank you for my second positive experience. I plan on coming...

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Helpful?
Thank Fran J
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you very much for taking the time to write a review of our hotel. We are glad that you enjoyed your stay with us, and thank you for your patronage. It will be our pleasure to host you again in the future.

Reviewed 19 January 2015

I spent an extended weekend at the Leonardo Plaza, and all I can say is from the moment I walked through the revolving door, till I left, Adi Malachi, Guest Relations Rep, was at my service. All she was concerned about was how the room was, if I was missing anything, and what she can do to make my stay...

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Helpful?
Thank Leah S
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you so much for taking the time to write such a nice comments. Helping people feel at home away from home is something the Leonardo Plaza strives to do, I passed on your comments with Adi and it made her smile. Thank you. We hope to have the pleasure of hosting you again in the near future,...

Reviewed 19 January 2015

For my birthday, 15.01.2015, my boyfriend surprised me in a spa day at Leonardo plaza hotel. Oh we were surprised.... The breakfast was amazing, but when we entered the spa we were welcomed by the receptionist - a rude girl who didnt know how to treat a client or even a person. My boyfriend was exited and wanted to get...

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Thank Nofardv
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your comments. Good to hear you enjoyed our big breakfast. We sorry you were not totally satisfied with your service at the spa. We are committed to serving the needs of our patrons and your comments offer valuable feedback. 15.1 was Thursday, a very busy day at the spa. Nevertheless- we always trying to put...

Memphis, Tennessee
Reviewed 8 January 2015

When planning our recent trip to Israel, I was adamant about staying in an apartment but reluctantly gave in to my husbands desire to stay in a hotel. It was the best decision we could have made. The Leonardo Plaza is perfectly located minutes from the Old City, restaurants, parks, promenades, museums, and synagogues. Daily Israeli breakfasts, included in the...

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Thank Teri G
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you so much for posting this kind review. We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us. We hope to have the pleasure of hosting you again in the near future, and provide an even better service.

New York City, New York
Reviewed 6 January 2015

I stayed here for five nights on a group tour. This hotel was previously the Jerusalem Sheraton and my guess is changed management when Starwood thought it got too tired. Very small rooms with old clunky furniture (one plus: our room did have a great view of the old city out the one tiny window). Small bathrooms with very little...

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Thank DW123418
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to post a review. We sorry you were not totally satisfied with your room. I'm glad to know you enjoyed our big breakfast and the central location. We're making a lot of new improvements at the Leonardo Plaza, hope you check them out when next you come to Israel.

Lynbrook, New York
Reviewed 5 January 2015

I spent about 4 nights in Jerusalem here. Service is good but not great. Not a 5-star quality but definitely in the 4-star talk. If there's one thing that stands true it's location, location, location! Hotel is located within walking distance to Ben Yehuda St., the Old Jaffa Gate, the Tower of David and the Old City of Jerusalem which...

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2Thank Matthew S
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear guest, Thank you for writing a tripadvisor comment. Glad you had a great experience at the Leonardo Plaza Jerusalem. Our location in proximity to the Mamilla Mall and the Old City is a major reason why so many people stay with us. Hope to host you again soon.

Seattle
Reviewed 4 January 2015

For the life of me, I can't understand the other reviews. I must have terrible luck or am terribly picky. We checked in to this hotel for a week. It was chosen by our tour operator. When we got in to our first room, we were immediately hit with stink: Human and cigarette. The bathroom had a slight urine smell...

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2Thank dkloeb
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for sharing your thoughts on our hotel. We sorry you were not totally satisfied with your service. We are committed to serving the needs of our patrons and your comments offer valuable feedback. I took for my attention your criticism and we will do everything that will be need in order to show you a better...

Pittsburgh, Pennsylvania
Reviewed 1 January 2015

I stayed at the Plaza three nights last week and one night this week (12/25-27, 12/29). I was greeted in the lobby by Adi Malachi, whose warm and friendly smile and professionalism eased all the troubles of checking in. She made sure I was taken care of, not only with respect to my room, but with regards to the breakfast...

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Thank James G
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you so much for posting this kind review. We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us. We hope to have the pleasure of hosting you again in the near future, and provide an even better service.

Brooklyn, New York
Reviewed 26 December 2014

On our most recent stay in Jerusalem, we stayed in an apartment. As such, we only went to the Plaza for some meals. The hotel had improved their already great breakfast. More variety, nicer presentation, more attentive staff serving coffee & special orders. The breakfast is pricey at $30 a person if not included in your room rate, but was...

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Thank EMK260
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you so much for taking the time to review our hotel. Our famous big breakfasts are indeed a major attraction for booking the Leonardo Plaza Jerusalem. We're glad you enjoyed the big breakfast & Saturday lunch. We hope to see you again on your next visit to our beautiful city.

Toronto, Ontario, Canada
Reviewed 19 December 2014

We spent 5 great days in this hotel in Jerusalem. Great location! Walking distance to Mamila and the Old City and great restaurants. Staff is very friendly and helpful. The room is very nice and specious. Ask for a high floor. The view is spectaculor. We enjoyed the breakfast very much. The food was very tasty. Large variety of cheeses...

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1Thank Inna B
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. I'm so happy to hear you had a wonderful experience with us. We know that there is a good selection of hotels in Jerusalem and very much appreciate that you chose Leonardo Plaza Jerusalem for your stay. We hope to see you again on your...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
If you want a perfect holiday in the Holy City, Leonardo Plaza Jerusalem is the place to be at. Within walking distance from the Independence Park and the Western Wall, Leonardo Plaza Jerusalem is a tranquil island in the heart of the historic city bustling with life. Feel the luxury of Leonardo Plaza Jerusalem: the hotel’s gourmet restaurants offer a unique culinary experience, the swimming pool is comfortable and inviting, and in summer a festive barbecue is held on the terrace of the hotel, which overlooks the Old City. The combination of the holy atmosphere of the Old City with the modern luxury provided by the hotels facilities guarantees you a relaxing and pampering holiday which will be more than perfect. ... more   less 

Additional Information about Leonardo Plaza Hotel Jerusalem

Address: 47 King George Street, Jerusalem 91076, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: $254 - $679 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Leonardo Plaza Hotel Jerusalem 5*
Number of rooms: 270
Reservation Options:
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Also Known As:
Leonardo Plaza Jerusalem Hotel Jerusalem
Sheraton Jerusalem
Jerusalem Sheraton
Hotel Style:
#10 Spa Hotel in Jerusalem
#14 Romantic Hotel in Jerusalem
#17 Business Hotel in Jerusalem
#19 Family Hotel in Jerusalem
#25 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Leonardo Plaza Hotel Jerusalem staff and other travellers.
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Questions? Get answers from Leonardo Plaza Hotel Jerusalem staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“balcony was great, perhaps try to get a room away from the elevators for shabbat.”
mi1house, 24 Apr 2017 | Read review
“We were in room 616.....We had the best view of the morning sunrise...I have never seen such a beautiful, and truly awesome sight.”
barbarabI1287TE, 23 Mar 2017 | Read review
“Ask if you can get a room with a view of the Old City.”
aaronsL6361YJ, 23 Mar 2017 | Read review
“Far from elevator (occasionally emits a slight noise)”
mykolam366, 14 Mar 2017 | Read review
“higher floors with old city veiw balcony”
irvinglichtman, 14 Mar 2017 | Read review
5 of 5